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“Very unimpressed”

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Hotel Esprit Saint Germain
Ranked #426 of 1,797 Hotels in Paris
Certificate of Excellence
florida
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Very unimpressed”
Reviewed 7 October 2013

We've stayed in at least a half dozen hotels in St Germain over the last 15 years. Very underwhelmed with this place. Good location and lobby. Pluses end there. Room s small, even by Paris standards. Poorly laid out room with toilet separate from bathroom. Shower situated such that you are guaranteed to fold the bathroom. Minibar in the bathroom. Why? Room showing signs of wear. Door scraped up, mirror cracked. Breakfast ( around 15 euros pp) was a joke. Yogurt, some pastries and a couple of types of cheese and ham. There's a nespresso machine and you make your own coffee. Probably the least impressive breakfast I've had in a European hotel, and I travel to Europe often. Front desk was helpful prior to check in with reservations however at least three requests during our stay we're not followed up on. Wifi extremely weak, no newspaper delivery as promised. Wouldn't accommodate early breakfast as we gad to leave for airport prior to typical breakfast time. Certainly not worthy of 5 stars. I've stayed in several 4 star Pisces in the neighborhood and all were better than this place, and less costly.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank spinesrgn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesca_La_Mastra, General Manager at Hotel Esprit Saint Germain, responded to this review, 15 October 2013
Dear Spines RGS,
We are very sorry to read your above comment, and would like to give you more information about Hotel Esprit Saint Germain:
As you already know, the rooms on the left bank can be small as we are located in an historical area. Our houses are from the 17th or 18th century.
Our smaller rooms are 195 sq ft, and the size goes up to 400 sq ft for our suites with 2 bathrooms and a walk-in dressing. We have several categories of rooms, and we always make sure the information on the size of each room type is clearly communicated.

Most of our guests enjoy having the toilet separated from the bathroom so they can use both facilities at the same time if they wish. We are sorry this was not convenient for you.
As for the Mini Bar, it is located inside a cupboard in the bathroom - with facilities to make a coffee or a tea – in order to optimize the space in the room.

As per the public areas, we are very proud of our 2 nice and large lounges beautifully decorated, with a warm atmosphere where our guests enjoy their time while staying at Esprit Saint Germain, having complimentary drinks, by the fire place, with the friends they are travelling with. They can enjoy breakfast in one of those 2 lounges.
Our breakfast’s rates vary between 20 and 28 euros. And our Nespresso machine is an extra service we offer. It is at our guest’s disposal, on a complimentary basis, 24 hours. Apart from the buffet, we always offer hot courses on the spot, like omelets, fried, scrambled, boiled eggs – all made with organic eggs.
Our pastries and breads are freshly delivered daily at 7am. Time when breakfast starts. We are always happy to organize a special breakfast for earlier departure on request.

Wifi is easily available everywhere in our property, on a complimentary basis. And the team is always happy to help with eventual connection problems.
The newspaper is complimentary too. I sincerely apologize if it was not delivered to you and will make sure this does not happen again.
Our guests’ feedback is very helpful and important to us. Our goal is to always have happy guests.
We would be delighted if you could give us a second chance to make your stay memorable. Please feel free to contact me directly on you next trip to Paris.
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253 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • Italian first
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  • Spanish first
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English first
Tulsa, Oklahoma
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 September 2013 via mobile

Attention to detail in all regard. We were well pampered for our one night stay before departing for home after two weeks of travel in Francce. The room was very nicely appointed. Linens and bed were excellant. The bag of cookies and water upon pur departure was a very nice touch.

Helpful?
Thank KaronR
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
grand rapids mi
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 September 2013

I loved this chic and stylish hotel. The minute we arrived ( early in the morning) we were shown to the "living room" and offered beverages while we filled out our registered. Our room was small but modern and beautiful. The beds, sheets, and pillows in the room were all top rate, our room had a mini bar ( that included free water, soda and juice), fresh fruit and flowers were delivered daily and we had a flat screen TV with English speaking channels. Our bathroom, although small, was modern with a fantastic shower and separate water room for the toilet. To really make you feel at home, the hotel provide a open bar every day from 2pm to 2am that included hard liquor, wine and even champagne along with sodas, juices and light snacks. As for the location, I could go on for days about the neighborhood....restaurants, shopping, parks and the metro, were all within walking distances of this amazing hotel. I would highly recommend this hotel to anyone going to Paris

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank IsoldeGrandRapidsMi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesca_La_Mastra, General Manager at Hotel Esprit Saint Germain, responded to this review, 15 October 2013
Dear IsoldeGrandRapidsMi
We thank you for taking the time to write a positive review about your stay. Our goal is for our guests to feel at home when arriving from abroad and reading you makes us feel like we have reached that goal. We look forward to welcoming you again on property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 September 2013

Loved our very French accommodations at this marvelous boutique hotel in Paris. A great location, superb staff and lovely breakfast every morning. It made our time in Paris so special - especially with our picnic basket that we enjoyed by the river.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shaylasays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesca_La_Mastra, General Manager at Hotel Esprit Saint Germain, responded to this review, 15 October 2013
Dear shaylasays,
I would like to take this opportunity to thank you for your comment and let you know how nice it is to hear that we have contributed towards making your stay in Paris a special a memorable time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ada, Michigan
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 September 2013

Service and luxury are the hallmarks of this small boutique hotel tucked away on a Left-Bank side street. The staff went out of their way to make every interaction an experience in customer satisfaction. Our room was intimate (small) but luxurious. I really liked the "stars" in the ceiling. We took advantage of breakfast daily which was excellent. Staff recommendations for dinner were just what we wanted and gave us the local flavors.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesca_La_Mastra, General Manager at Hotel Esprit Saint Germain, responded to this review, 15 October 2013
Dear Tom M,
We are so pleased to hear that you had a good time in Paris and enjoyed the neighborhood as much as your stay on our property. We hope to have the pleasure of welcoming you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 8 August 2013 via mobile

My wife and I recently spent 5 nights in this hotel. I can't praise the service enough: intimate and attentive staff. Hotel has an open full bar (champagne recommended) and breakfast (delicious) is included. The neighborhood is fantastic and your walking distance from most major Museums.

While the rooms can be a bit small, not more so than most highly regarded hotels.

i would strongly recommend this hotel in any experience category but especially if one prefers smaller intimate hotels.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Borijay51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 5 August 2013 via mobile

Charming.....the service was good but I found the staff very reserved.
The rooms were small but lovely. I think for the price breakfast should be included. Free alcohol was nice but breakfast would be bettter

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolandIra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesca_La_Mastra, General Manager at Hotel Esprit Saint Germain, responded to this review, 15 October 2013
Dear Karon R,
Thank you very much for your nice comment. We look forward to welcoming you again for a longer stay in your “new home away from home”.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Esprit Saint Germain

Property: Hotel Esprit Saint Germain
Address: 22 rue Saint Sulpice, 75006 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Saint-Germain-des-Pres
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites Wheelchair access
Hotel Style:
#62 Spa Hotel in Paris
#164 Romantic Hotel in Paris
#260 Luxury Hotel in Paris
#271 Family Hotel in Paris
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Esprit Saint Germain 5*
Number of rooms: 28
Official Description (provided by the hotel):
Hotel Esprit Saint Germain has been designed along the lines of a private residence. 28 rooms and suites ideally situated in the heart of Paris, on the Left Bank in SAINT GERMAIN DES PRES, between the « JARDIN DU LUXEMBOURG » and the « BOULEVARD SAINT-GERMAIN » where literary and artistic legends surrounding Paris were written. Nothing ostentatious, just an elegant, convivial « atmosphere » of comfort and refinement. ... more   less 
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Also Known As:
Esprit Saint Germain Paris
Esprit Saint Germain Hotel

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