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“A very expensive disappointment”

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Montmartre Mon Amour
Ranked #357 of 1,801 Hotels in Paris
Certificate of Excellence
Dundee, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“A very expensive disappointment”
Reviewed 2 October 2013

We stayed at this hotel on a very hot weekend in the middle of July. Whilst the hotel is well decorated, I had, on reading the reviews, upgraded to a better quality room as this was a special treat for my partner.

However, the air conditioning didn't work in our room and when we raised it with the member of staff who showed us the room, they mumbled that they should have mentioned it and that as it was the weekend nothing could be done. With that we had no choice but to open the windows and could see and hear everything happening in the rooms to both sides of us.

On the second day of our trip we also found a constant drip from the ceiling in the bathroom, which made the floor constantly wet and rather ruined our weekend.

On leaving we reminded the staff of the issues and they said they would be in touch as because we had paid via an agent and had not spent anything on extras there was nothing they could do. Four days later I got an email repeating this but offering me a discount if we wanted to return. I emailed back saying that was not acceptable and have heard nothing since.

I would'nt take the chance on returning.

This was supposed to have been a special trip as I see my partner very little and I'm afraid that I feel ripped off as I paid extra for a better room which was anything but.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank neilobrien99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LouiseLAHIANI, Directeur général at Montmartre Mon Amour, responded to this review, 12 October 2013
Dear Sir,

Thank you very much for sharing your impressions following your stay with us.
If we are sincerely sorry about the lack of air conditioning during your stay with us, we would like to make clear that we did not know about it until you mentioned it. We have certainly never accommodated any of our guests in a room, knowing that the air conditioning was not working. The leak itself was the reason of the air-conditioning malfunctioning. Unfortunately, the circumstances gave us no possibility to either change your room as we were fully booked, or offer you a discount upon check out, as your room had been prepaid through an agency. Therefore, we very quickly offered you a high discount, at the dates and room type of your choice.
We are genuinely sorry that your stay was not up to your, and our, expectations. We do our very best every day to offer a great service, and if there is a problem, solve it as soon as possible.
We are sorry that our offer is not acceptable for you, but it is still valid in case you would change your mind.

Best regards
Julien Humbert – Front Office Mgr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
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English first
Orebro, Sweden
1 review
Reviewed 28 September 2013

A very nice hotel close to beautiful Sacre Coeur and Place de Tertre in Montmartre. We liked the hotel very much and the staff is fantastic and always want to help you out. It is close (5 minute walk) to the Metro station "Chateau Rouge" and it is very easy to travel to other locations from there. Breakfast was very good and it was easy to find good restaurants nearby. Montmartre is a nice part of Paris and also close to many tourist attractions. The only complaint we might have is the small room. Next time we will upgrade to a larger room but except for the size we found it very clean and tidy. We will definitely consider choosing Montmartre Mon Amour more times in the future.
Lennart and Nippan from Sweden

Room Tip: We liked the room but found it a little too small. Keep in mind that we chose the standard sized roo...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lennart2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LouiseLAHIANI, Directeur général at Montmartre Mon Amour, responded to this review, 11 October 2013
Dear Lennart and Nippan,

Thank you so very much for your comment. The size of Parisian hotel rooms is sometimes surprising to some of our guests, but you are right to mention the possible upgrade as we offer 3 different categories, up to over 20 meter square for only 30 euros more per night. Nevertheless, we are very proud to read that our housekeeping teams provide a great job all over the hotel.
We are very pleased to hear that you enjoyed your stay and hope to welcome you again at the Montmartre mon Amour hotel.

Best regards
Julien Humbert – Front Office Mgr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 September 2013

A lovely hotel in a great location just by the Sacre Coeur. Stayed in the Superior Deluxe on the top floor which was a good size, nicely decorated (quirky yet tasteful and very unique!) and had everything we needed including free wi fi which was easy to access.
The staff were efficient, warm and friendly. We didn't want to leave; a lovely hotel, perfectly positioned in a charming area despite being so close to the touristy Sacre Coeur. Would definitely recommend the hotel.

Room Tip: We stayed in the room named after the hotel which happened to be on the top floor. Great views and f...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dev1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LouiseLAHIANI, Directeur général at Montmartre Mon Amour, responded to this review, 11 October 2013
Dear Sir or Madam,

Thank you so very much indeed for your very kind words of praise.
We look forward to welcoming you again.

Best regards
Julien Humbert – Front Office Mgr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 September 2013 via mobile

A nice hotel but for the price the rooms were a bit small and could not conect to the wifi with our phones, that aside this is a fantastic place to stay, close to the metro station and close to some really nice places to eat, you wont regret staying in this hotel purley for its location and the helpful staff.

Helpful?
Thank Mark W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
LouiseLAHIANI, Directeur général at Montmartre Mon Amour, responded to this review, 21 September 2013
Dear Sir or Madam,

I would like to thank you on behalf of hte staff for your really nice comment about your recent stay with us.
We had an internet issue one morning and are very sorry about that.
We are very pleased to see that you enjoyed the location, restaurants and hope to have the pleasure to welcome you again in the future.

Best regards
Julien Humbert
Front Office Mgr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Bexley, Ohio
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 September 2013

We booked a deluxe room, and the hotel was happy to comply with my request for the Sartre-DeBeauvoir chamber (would have been worth the whole stay just to be able to say that...). Room was more than adequately sized (and not just by lowered Paris standards), breakfast was good, staff were always friendly, value for price was excellent, location by Sacre Couer could not have been better... Highly recommended for couples visiting Paris.

Room Tip: Each 'deluxe room' is themed according to the story of a famous French couple. Email the hot...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank throw_stuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LouiseLAHIANI, Directeur général at Montmartre Mon Amour, responded to this review, 18 September 2013
Dear Sir or madam,

Thank you very much indeed for your very nice comment after staying at the Montmartre mon Amour hotel.
The Sartre & Beauvoir (Jean-Paul & Simone) room is definitely one of the most appreciated.
Please do not hesitate to contact us directly if we ever have the chance to welcome you again in Paris.
Best regards

Julien Humbert – Front Office Mgr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pérenchies, Nord-Pas-de-Calais, France
1 review
Reviewed 2 September 2013

very nice place, close to the main Montmartre sites views, hôtel very clean, excellent staff, to be recommanded for a "lovers" trip ! access to transports, restaurant easy. very originals and pretty rooms, complete and copious breakfast .

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Berny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LouiseLAHIANI, Directeur général at Montmartre Mon Amour, responded to this review, 7 September 2013
Dear Sir or Madam,

We would like to thank you for your stay at the Montmartre mon Amour hotel, and for your very kind comment.
We are looking forward to welcoming you again in Paris.

Best regards
Julien Humbert – Front Office Mgr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 6 Contributor
150 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 30 August 2013

Cute and small, very nice staff, you feel like your in your own little world in your individually themed room. Chic bathroom! The elevator is so small that two people with suitcases cant fit in at once! Montmartre is a great area- I enjoyed it here.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brittany J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LouiseLAHIANI, Directeur général at Montmartre Mon Amour, responded to this review, 7 September 2013
Dear Sir or Madam,

Thank you much indeed for your very kind words of praise. We are very happy to read that your stay was a success ! The lift is indeed small, as most lifts in Paris, and this is why we take care of your luggages upon arrival and departure if you wish.
We hope to have the pleasure to welcome you again at the Montmartre mon Amour hotel.

Best regards
Julien Humbert – Front Office Mgr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Montmartre Mon Amour

Property: Montmartre Mon Amour
Address: 7 rue Paul Albert, 75018 Paris, France (Formerly New Montmartre)
Region: France > Ile-de-France > Paris > Montmartre
Amenities:
Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#86 Romantic Hotel in Paris
#230 Luxury Hotel in Paris
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Montmartre Mon Amour 4*
Number of rooms: 24
Official Description (provided by the hotel):
You’ll never find a better place to say “I love you” than at the Montmartre mon Amour, located in the romantic heart of Paris and only steps from Sacré Cœur.Montmartre mon Amour Hotel guest rooms are provided with high quality comforts to assure a pleasant stay in Paris.Every 24 rooms are a self-contained universe designed to explore a single type of amour: eternal love, true love, passionate love, free love, protective love…Choose from among eight cozy deluxe room and lose yourself in a world of glamour. Each room is an ode to a different French couple known for their uniquely passionate love story.Our four superior rooms offer unparalleled comfort in a unique setting inspired by Montmartre. The powerful color palette featuring fuchsia, red and violet will help spark your creativity.Our 12 classic rooms, four of which are singles, are all providing an inviting cocoon for your stay in the capital. ... more   less 
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Also Known As:
New Montmartre Paris
New Montmartre Hotel Paris

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