We stayed here for 5 nights in December experienced a number of surprises -- some good and some not so good.
There were a few areas where this hotel exceeded our lofty expectations. The first pleasant surprise came from the housekeeping staff. Our room was perfectly maintained and immaculately cleaned throughout the stay. This was probably the best housekeeping job we've ever experienced. The second exceptional result was posted by the front desk staff. They were unusually competent, helpful and polite -- really a pleasure to deal with.
There were a few areas that did not measure up. The first had to do with the noise level. We had a nice room overlooking the larger courtyard. Our first opportunity to sleep after 2 days of travel was abruptly interrupted by sounds from a loud party in the hotel's conference area, which happened to be located at the bottom of the courtyard. This turned the five story courtyard into a huge speaker/resonance chamber. Even dead tired, being on the 5th floor with the windows closed and earplugs in, there was no chance of sleeping. The desk informed us of the 'good news' -- that the music had to stop by 1:30 AM. They were kind enough to relocate us to a quieter room for the night and to provide a hand-written card and a small apology gift the next day. The loud music became an issue again on our 4th night. One has the feeling that there are some gready accountants in the management ranks who can't resist padding the hotel's margin with 'easy money' from catering/party business. Just beware if you land a room over the main courtyard during the Holiday or Wedding seasons. It will be loud.
The other unpleasant surprise was the Concierge staff. One had the distinct feeling that they would have enjoyed their time at work much more without incessant requests from all those pesky hotel guests. One time the concierge spent more time texting on his phone than helping me, even when I was standing right infront of him at his little desk. Another time he promised to make a dinner reservation and confirm with us by leaving a message. The message never came. It just seemed to be hard to get their attention and even harder to get them to show any interest in helping. Eventually we just used the internet to answer local questions.
Otherwise, the hotel met the high standards one would expect from a Westin. Nice room, great location, awesome bed, etc....
- Official Description (provided by the hotel):
- Welcome to the Westin Paris. Overlooking the Tuileries Gardens and the Eiffel Tower, The Westin Paris is an idyllic retreat in the midst of the invigorating French capital. Savour the flavours of the City of Lights at le First, restaurant boudoir paris, which gives you a taste of the contemporary. Our Spa, a place to relax, revive and experience complete renewal, the first Six Senses in Paris – Six Senses at rue de Castiglione. ... more less
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- Also Known As:
- The Westin Paris - Vendome Hotel Paris
- Westin Paris
- Paris Westin
- Westin Hotel Paris