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“wonderful hotel - the view is the best”

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Hyatt Regency Paris Etoile
Ranked #1,261 of 1,801 Hotels in Paris
modi'in
Level 6 Contributor
156 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“wonderful hotel - the view is the best”
Reviewed 24 February 2014

We stayed at the Hyatt for 4 nights on the 24 floor (room 2417) with Paris laid before us beautifully! in the morning or at night - wow!!! what a view. the second best thing was the concierge. they were all g-r-e-a-t-!!! always helpful, great recommendations and always with tons of patience (the reception was also very good - lovely girl named Oona - great English and very helpful). the rooms are old, need refreshing, but clean and spacious. the breakfast was o.k. not much more - everyday the same exact thing - not very inspiring but - it did the job! (the baguette bread and croissant are out of this world!). i thought the shower was good but my husband said the water kept going from cold to hot and was not very enjoyable.the beds were great . the next best thing is the mall under the hotel - you don't even have to step out- the same thing goes about the metro stop of port Maiilot - right there! the bar on the 33 floor is a wow... we just peeked... the hotel area is also good with everything you need near by. and the last best thing was the price. we really got a price that made it worth while! i would certainly come again. recommended warmly!!!

Room Tip: high floors are the with the best view. but i heard the lower floors are new and much better. have...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank orlytModi_in
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Responsable relations clients at Hyatt Regency Paris Etoile, responded to this review, 25 February 2014
Dear Customer,


What an amazing review, thank you! The quality of service is one of our priorities and it is a real pleasure to know that you did appreciate the hospitality provided by the concierge team.

Finally, we are more than happy to know that you appreciated the view from the room, it’s indeed magic, and we will be more than happy to welcome you during your next stay in Paris!

Best Regards,
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (434)
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English first
New York, NY
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 February 2014

I have read some negative reviews about this hotel. But I found a tremendous deal from a hotel discount site for this hotel that I decided to give it a try. I think for the price I paid, my stay warrants a 4 star. Fortunately I was given a high floor renovated room. Though it was not facing the Eiffel Tower, the city view was equally breathtaking, day and night. other than the view, the inside of the room is more like a 3-star hotel. Very basic amenities, no coffee/tea maker in the room. The bathroom is a good size one.

It is situated at a very convenient location, just outside of the more touristy places and is close to everything. A shopping mall is attached to the hotel, so you can find some restaurants and a big supermarket there. (It helps when it rained 2 out of 3 days I stayed there).

Overall, it exceeded my expectation for the price I paid for this hotel.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lhuang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Responsable relations clients at Hyatt Regency Paris Etoile, responded to this review, 25 February 2014
Dear Customer,

Thank you for taking the time to write a comment about Hyatt Regency Paris Etoile. We are delighted to read that you enjoyed your stay with us.

We are not allowed to put kettle in the room for security reason. At your next visit, we advise you to take a coffee at Bar La Vue, at the last floor of the Hotel, you will see it’s magic.

We will be more than happy to welcome you back

Best Regard,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 February 2014 via mobile

for a 4 star hotel, in our room coffee and tea there was not even a water boiler. When I call room service, he asked 5 euros for hot water. When I complained at GM, he said that the hot water is free. and when the second day I asked for hot water, room service remain asking me again for 5 euros in cash not charge in my room. And the GM can't solved the problem quickly.

Stayed February 2014, travelled with friends
Helpful?
3 Thank Rizky Pratama E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Responsable relations clients at Hyatt Regency Paris Etoile, responded to this review, 26 February 2014
Dear Guest,

Thank you for taking the time to write a feedback about your stay at Hyatt Regency Paris Etoile.

Concerning the issue that you had at the hotel, the cost of hot water is indeed free, but the 5€ are service charges.

For security reasons we are not allowed provide kettle in rooms.

Please accept our apologies for not providing you with the service that you expected.

We appreciate you understanding and we look forward to welcome you back upon your next visit.

Sincerely
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Travellers are raving about these Paris hotels

San Diego, California
1 review
Reviewed 21 February 2014

From the other reviews I have read, all I can say is I expected A LOT more from this hotel.

As from what others have noted, the customer service here is great, from when we checked in, the bellman, concierge...everyone was friendly. However once we get to the room that is when it all goes downhill. The room is not clean at all, the bathroom is dirty with stains, stains on the carpet, and HAIR in the beds- gross- and when I say hair, I don't mean the hair from your head, that's not what it looked like. My boyfriend took a shower that kept going from cold to hot. Oh, and our "king bed" is two twins put together with two separate bed covers, really?

All I can say is I am happy we are only here for one night.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kyky302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Responsable relations clients at Hyatt Regency Paris Etoile, responded to this review, 26 February 2014
Dear Guest,

Thank you very much for taking the time to write a review about your stay.

We are truly concerned by the issues you encountered and we would like to present our apologies from all our teams.

Be assured that your comments will help us to further improve our level of service in order to not reproduce the same mistakes in the future.

We truly hope that on your next return to Paris you will give us the opportunity to show you our true service quality.

Appreciate your understanding and looking forward to welcome you back soon.

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manaus, AM
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 February 2014

Great services, bar, very good breakfast and localization, the hotel is near the metro station, shippings and good restaurants. It is an excellent hotel for travel for business, conferences and tourism.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elianecollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Responsable relations clients at Hyatt Regency Paris Etoile, responded to this review, 26 February 2014
Dear Guest,

Thanks for the amazing review you kindly shared.

We are all absolutely delighted to have provided you with a facilitative location, either for you work or for leisure.

Our location is indeed in the heart of Paris and provides our clients with all the accommodation necessary to make their stay easier and more pleasant.

We are looking forward to welcome you back soon at Hyatt Regency Paris Etoile.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
126 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 21 February 2014

I am completing an 11 day stay in the hotel while on business in Paris. The hotel was recommended by a colleague because of the terrific location. My Company is located in Neuilly, a short distance from the hotel so walking in everyday was no problem and this lovely suburb is worth exploring. If you do not want to wander away from the neighborhood, there are plenty of great restaurants within walking distance that have very good food and are trendy. The metro station is nearby and the Champs Elysees, Arc de Triomphe and Palais de Congress are a short distance away as well. The views from the rooftop bar are spectacular and depending on which side of the hotel your room is on, seeing the Eiffel Tower each night is a treat in itself. I will agree with some of the other contributors that the property needs an overhaul. Upon check in, I was told that the work is beginning. The hotel is the former Concorde La Fayette. I would definitely stay here again for my next trip to Paris and look forward to seeing the renovations completed.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marad12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Responsable relations clients at Hyatt Regency Paris Etoile, responded to this review, 26 February 2014
Dear Guest,

Thank you for staying at Hyatt Regency Paris Etoile and for posting such an amazing review.

We are so delighted to hear that you have enjoyed your stay with us and that you will return upon your next visit.

We will certainly share your kind words with the team.

We cannot wait to welcome you back

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Yorkshire
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 February 2014

Stayed at the hotel this week for two nights. Lobby, bar lounge and surrounding areas are spacious,excellent and high quality decor. Adjacent to the shopping mall and the location is near to the Metro, restaurants and a pleasant walk to the Arc de Triomphe. The reception staff, concierge and bar staff are very helpful, friendly and offer excellent advice. The common perception that some hotel staff are arrogant, indifferent in Paris hotels is not present at this hotel. Excellent view from the room on the 28th floor (renovated room) and from the bar on the 34th floor. Fitness room is very well equipped.
It's a pity there's no tea/coffee facilities, this is my only complaint! Would have no reservations recommending this hotel !
Irish pub, James Joyce, opposite the hotel for a pleasant evening showing sport!

Room Tip: ask for a renovated room and preferably on a "high floor" to take advantage of the views o...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geffers7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Responsable relations clients at Hyatt Regency Paris Etoile, responded to this review, 26 February 2014
Dear Guest,

Thank you very much for your nice comment about your stay. We are glad that you enjoyed your stay and the amazing view of Paris.

It’s good to know that you enjoyed our fitness center, it’s the highest fitness center of Paris.

It is a real pleasure to read that you appreciated the quality of service delivered by our team: it is one of our priorities to propose a high quality of service.

Unfortunately, for security reasons we are not allowed to provide kettle in the rooms.

We will share your very nice comment with all our teams and will be more than happy to welcome you back very soon

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Paris Etoile

Property: Hyatt Regency Paris Etoile
Address: 3 Place du General Koenig, 75017 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#482 Luxury Hotel in Paris
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Paris Etoile 4*
Number of rooms: 950
Official Description (provided by the hotel):
Hyatt Regency Paris Etoile, formerly the renowned Hotel Concorde La Fayette, stands as one of the most impressive properties in the city, just minutes from both the Arc de Triomphe and the world-famous Champs Elysees, and within easy reach of the impressive La Defense complex. Offering so much more than a great location in this cosmopolitan city, our 34-storey hotel offers truly unique views over Paris from its 950 guestrooms and suites. ... more   less 
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Also Known As:
Concorde La Fayette Hotel
Concorde La Fayette Paris
Concorde Lafayette Hotel

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