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Hyatt Regency Paris Etoile
Ranked #1,245 of 1,803 Hotels in Paris
Reviewed 13 April 2014

As a long-time Hyatt-Gold member, I was very disappointed with this hotel. The location of the hotel is good: not too far from the center of Paris and the hotel is attached to a major convention center and a "high end" shopping mall. However, the rest of the experience was well below expectations. This property is undergoing renovations, so some of the rooms have been renovated, while others have not. It appears that they must have started renovations at the bottom and are working their way up to higher floors. While I had a renovated room, my business colleague said that his room was very old and worn. The rooms are small (which is not unusual for hotels in Paris), but even the renovated rooms have obvious deficiencies. Many of the amenities that you expect from a higher end hotel: toiletries were minimal, there were no wash cloths, and no coffee maker. Even more disturbing was the bedding: the covers for the decorative pillows on the bed were filthy (it doesn't appear that they are routinely laundered); and there was no cover sheet, only two (single bed) duvets on the queen-size bed. The latter issue was a real problem, since the thermostat appeared to have little control over the room temperature, so the room was very hot and it was difficult to sleep under the heavy duvet, without a sheet as an alternative cover. On top of that, the fans in the ventilation systems in the bedroom and bathroom sounded like a wind-tunnel (only hot air coming in). Due to the renovations, they shut the electricity off for about 10 minutes between 8:00 and 9:00 AM to re-set the electrical system. While this outage was announced by a note on the bed, this was about the most inconvenient time possible, for somebody getting ready in the morning for business meetings (if it was a planned outage, why not during a 2:00 to 4:00 AM window??). The bathtub in the renovated rooms had very high walls (which could pose a problem for older or smaller people or children, to get into and out of) and the drain cover that pops out of the tub floor has a very sharp edge around it, which could cut the feet of unsuspecting people standing in the shower (I found out the hard way). The prices in the restaurant were very high (25 Euros for a cheeseburger!) and the breakfast buffet (approximately the same price) was extremely crowded and noisy (tables are jammed together) and many of the food items ran out without being replaced. When we were checking out, I was surprised that, for a two night's stay, my bill was nearly 100 Euros higher than my colleague's bill. The front desk staff just said that they must have made a mistake on his bill and, without further explanation, they raised his bill (i.e. charged his credit card an additional charge) rather than directly addressing my question about the cause of the discrepancy. Overall, a very disappointing experience....

  • Stayed: April 2014, travelled on business
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5  Thank longtimetravelpro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, General Manager at Hyatt Regency Paris Etoile, responded to this reviewResponded 23 April 2014

We would like to thank you for taking the time to write a review on Trip Advisor regarding your stay at Hyatt Regency Paris Etoile.

We apologise for the inconvenience you experienced.

Please rest assured that we have shared this matter with our team in order to ensure that it does not reoccur.

Comments like your allow us to reassess our prices and amenities

For your information, the hotel will begin a renovation this year in order to offer a unique experience to our guest.

We hope that we may have the chance in the future to welcome you back, and regain your trust in Hyatt Regency Paris Etoile. Thank you very much for sharing your experience with us.

Michel Morauw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,200 - 1,206 of 2,605 reviews

Reviewed 13 April 2014 via mobile

This hotel is expensive and poor value for money. Location is ok but the hotel is tatty inside and basic amenities are not available.
There is no kettle or iron and ironing board. Rooms look worn out and paint is chipped and the bath looks dirty. The shower faucet was broken. Breakfast was really basic and 24 Euro each. I will not stay here again.

Stayed: April 2014, travelled as a couple
3  Thank Wilkinsonjohn555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, General Manager at Hyatt Regency Paris Etoile, responded to this reviewResponded 23 April 2014

Thank you for your comment.

We apologise for the inconvenience you experienced.

Comments like your allow us to reassess our prices and amenities.

For your information, the hotel will begin a renovation this year in order to offer a unique experience to our guest.

We hope that we may have the chance in the future to welcome you back, and regain your trust in Hyatt Regency Paris Etoile. Thank you very much for sharing your experience with us.

Michel Morauw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

We ended up on the 32 floor and so had terrific views including of the Eiffel Tower. The rooms were very small though and somewhat careworn. The breakfast was poor. The staff were friendly but we did have to wait ten minutes to check in which was astonishing.

Room Tip: High up and with view of the Eiffel Tower
  • Stayed: April 2014, travelled as a couple
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2  Thank WilsonEwelme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, General Manager at Hyatt Regency Paris Etoile, responded to this reviewResponded 23 April 2014

Thank you for your very nice comment.

We are very glad to read that you enjoyed the magic view from the rooms.

We do apologize for the wait for the breakfast and we will share your comment with our team in order to ensure that it does not reoccur.

We will be more than happy to welcome you back.

Michel Morauw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

Here for a week, since partner attending conference next door and I can only assume that this hotel relies and survives on the conference trade since I can't imagine anyone booking a repeat stay. Room is ok, but not 4 star very small and pretty basic ( including toiletries ). Breakfast is a major failing, food lukewarm, restaurant overcrowded and, when full ( as conference hotels often are) they simply don't cope, with queues of more than 10 minutes to reach the restaurant. We abandoned the effort since conference was starting. We have had repeated issues with room keys and have been told we must be keeping them close to our phones. We are not. No apology, no interest. Instead, we run up and down from the 18th floor several times a day. Staff attitude appalling. On the positive, the concierge staff are unfailingly courteous, knowledgeable and helpful. Nevertheless, would never stay in this hotel again and, for me, it has somewhat tarnished the usually reliable hyatt brand .

  • Stayed: April 2014, travelled on business
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4  Thank Susanstewart2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this reviewResponded 17 April 2014

Thank you for your review.

Please accept our sincere apology for the inconvenience caused with the key room. Please rest assured that the problem will be reviewed in order that it does not reoccur.

We appreciate the compliment regarding the concierge. We hope that we may have the chance in the future to host you under more favorable conditions, and regain your trust in Hyatt Regency Paris Etoile. Thank you very much again for sharing your experience with us.

Michel Morauw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

I stayed at this hotel during a business and exhibition trip. the hotel was well located and easy to get to. I didn't spend much time in the hotel itself, but my room was clean, spacious and comfortable. Breakfast was a large buffet well stocked and nicely fresh.
the service was a little distant, but there were plenty of people about.
my main complaint was there are no tea / coffee facilities in the room. I had to order a cup of tea for the exorbitant price of €17.00! ridiculous.

  • Stayed: October 2013, travelled on business
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Thank SopranoAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this reviewResponded 17 April 2014

Thank you very much for your nice review.

We are delighted to read that you enjoyed your stay with us.

Concerning the coffee machine and kettle, as the Hotel is high-rise building, for security reason, we are not allowed to provide kettle in every rooms.

We are looking forward to welcoming you back in the near future.

Michel Morauw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

I asked for a renovated room, and as a Hyatt Diamond member, I thought I had a reasonable shot. They said, "sorry, not available." I asked for a room with a view of the Eiffel Tower Again, no dice. I used a Diamond Suite Upgrade Certificate, and they gave me the smallest, dingiest suite I have ever seen - basically, two tiny rooms stuck together - with a boring view of La Defense. The furniture was an embarrassment - old, chipped, and barely functional. The gym was grossly insufficient, with NO free weights, NO weight machines, and just a few cardio items. The regency club had watery scrambled eggs in the morning, and no hot food in the evening. The whole hotel was a major disappointment.

The best thing the hotel has going for it is the location, but even that is a mixed bag. On the one hand, it is right on Metro Line #1, and it is attached to a nice mall and gourmet grocery store. It is next to the Bois de Boulogne, which is great for a run (and essential, given the inadequacy of the hotel gym). On the other hand, it is on the edge of the city, far from major attractions, so you need to take the metro or bus to get anywhere. There is no "neighborhood feel" at all in this part of the city -- i.e., it is the very opposite of the Marais or Latin Quarter.

I would not recommend this hotel, unless you can get a really good deal on the room. I did, using Hyatt Points + Cash, but in the future, I would definitely choose one of the other Hyatts in the city (Hotel du Louvre, Hyatt Madeleine, or Park Hyatt Vendome) over this one, if they are available.

  • Stayed: April 2014, travelled with family
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2  Thank Monterone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this reviewResponded 17 April 2014

Thank you for choosing Hyatt Regency Paris Etoile for your stay in Paris.

We are pleased to hear that you enjoyed the wonderful location and the area of our property.

Thank you again for sharing your experience with us, and we hope to welcome you back soon.

Michel Morauw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014 via mobile

The worst Hyatt I have been to. Not family friendly, small rooms, dirty carpets, leaking bathrooms to say the least...also not sound proof!
This hotel seriously needs to charge as per its standard (I give 1-2 star) and not by it's name.
Not visiting this one ever again!

Stayed: April 2014
6  Thank Dr100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this reviewResponded 17 April 2014

We would like to thank you for taking the time to write a review on Trip Advisor regarding your stay at Hyatt Regency Paris Etoile. We apologise for the inconvenience you experienced.
Please rest assured that we have shared this matter with our team in order to ensure that it does not reoccur.

For your information, the hotel will begin a renovation this year in order to offer a unique experience to our guest.

We hope that we may have the chance in the future to welcome you back, and regain your trust in Hyatt Regency Paris Etoile. Thank you very much for sharing your experience with us.

Michel Morauw
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Paris Etoile

Address: 3 Place du General Koenig, 75017 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#485 Luxury Hotel in Paris
Price Range: £132 - £339 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Paris Etoile 4*
Number of rooms: 950
Official Description (provided by the hotel):
Hyatt Regency Paris Etoile, formerly the renowned Hotel Concorde La Fayette, stands as one of the most impressive properties in the city, just minutes from both the Arc de Triomphe and the world-famous Champs Elysees, and within easy reach of the impressive La Defense complex. Offering so much more than a great location in this cosmopolitan city, our 34-storey hotel offers truly unique views over Paris from its 950 guestrooms and suites. ... more   less 
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Also Known As:
Concorde La Fayette Hotel
Concorde La Fayette Paris
Concorde Lafayette Hotel

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