From the outside the hotel looks a bit of an eyesore in the daylight (a dated high rise sticking up out a conference centre next to a roundabout) but it is much nicer inside with a spacious and airy lobby, bar and restaurant.
On checking into our two rooms, following taking our details and asking if we wanted to be on the same floor, the receptionist said 'I'll be right back' and then disappeared for over 25 minutes. We were getting increasingly concerned that there was a serious problem when she returned to inform us that she had been trying to secure two Eiffel View rooms (as we had booked and paid extra for). She was very apologetic for the wait and that one of us would be on the 7th floor and the other on the 22nd, we didn't mind that but being kept waiting so long without any explanation was a bit stressful.
My room (on the 7th floor) was nice, had clearly been recently refurbished and was clean, light and airy with a comfortable bed and very stylish bathroom. Having a view of the Eiffel Tower and the city was nice but not as stunning as from the 22nd floor! My friends room was not refurbished yet and markedly more dated but fine (especially as he had a spectacular view of the city, Eiffel Tower and the lightning storms!).
I was particularly delighted with housekeeping who found and returned a gold earring that I thought I would never see again after searching the whole of my room.
We ate in the restaurant on the evening of our arrival and it was the best meal I had while in Paris both in quality and service. The only thing (apart from the check in delay) that upset me was that I was consistently ignored in the bar at the top of the hotel. The view is amazing though drinks are expensive and they did have a good selection of alcohol free drinks and cocktails. My frustration was that even though it seemed I had been acknowledged by a member of staff when I asked for service or the bill it would then fail to materialise until requested by my friend. This also happened to me in a couple of restaurants so I can only conclude that in Paris equality is still something of a challenge for some. The bar by the lobby had no such issue where the service was friendly and quick.
The hotel was a short walk from the Arc de Triomphe and a bit further on to the Eiffel Tower, we took the metro everywhere else which worked fine.
- Official Description (provided by the hotel):
- Hyatt Regency Paris Etoile, formerly the renowned Hotel Concorde La Fayette, stands as one of the most impressive properties in the city, just minutes from both the Arc de Triomphe and the world-famous Champs Elysees, and within easy reach of the impressive La Defense complex. Offering so much more than a great location in this cosmopolitan city, our 34-storey hotel offers truly unique views over Paris from its 950 guestrooms and suites. ... more less
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- Also Known As:
- Concorde La Fayette Hotel
- Concorde La Fayette Paris
- Concorde Lafayette Hotel