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“Very average hotel. ”

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Hyatt Regency Paris Etoile
Ranked #1,250 of 1,804 Hotels in Paris
Reviewed 15 August 2014 via mobile

This Hotel is unlike any other hyatt I have ever stayed in. Queues and long wait everywhere from check-in, lifts, breakfast & concierge. Everybody seems in a hurry no one wants to talk to you for more then a minutes as the queue behind you is getting longer. Breakfast is a shamble it's like you are sitting in school canteen. The room is outdated and not up to the standards. I would recommend Hyatt vendome or Madeleine over this one if you want true hyatt experience and much more relaxed stay.

Stayed: August 2014
3  Thank HR2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this reviewResponded 22 August 2014

Thank you very much for your feedback. As you may be aware, we were delighted to welcome the Concord La Fayette to our portfolio of hotels in April 2013.

Now re-branded as Hyatt Regency Paris Etoile, we will shortly begin rejuvenating this classic property in order to provide our unique Hyatt guest experience.

The project will include a renovation of the hotel’s guestrooms and refurbishment of its public areas. Our goal is to curate a unique experience, and provide our guests with a memorable stay.
Best regards,

Michel Morauw
General Manager

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1,063 - 1,069 of 2,601 reviews

Reviewed 14 August 2014

The hotel is situated right besides the Palais des Congres (congress centre). It has a lot of shops in the basement and the entrance to the subway (metro and RER) is right besides.
The hotel also offers view to the Eiffel Tower, but you have to ask (and probably pay more) for a room with this view.
The service is poor.

  • Stayed: June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Zoe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this reviewResponded 22 August 2014

Thank you very much for your comment.

We are deeply sorry to read that you found the service to be poor. It is very important for us to get all feedback from our customers, so that we may propose the very best service in the future.
We look forward to welcoming you back again soon.

Best regards,

Michel Morauw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

Hotel location is good on Metro #1. The concierge was really helpful and friendly and most times available. The rooms are older and smelly. The bath had some mold. The hotel guest population is very particular with almost everyone you see from the middle east. While it did not pose any problem - you want to know it in advance not to be surprised.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Gilad G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this reviewResponded 22 August 2014

Thank you very much for your comments, and especially the kind words concerning our concierge.

We always strive to offer a unique experience to our customers.

We will be more than happy to welcome you back again soon.

Best regards,

Michel Morauw
General Manager

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Reviewed 13 August 2014

Stayed here for a few nights while visiting Paris. Hyatt just took over management of this property and made many wonderful changes. A very affordable 5 star hotel in Paris for under $200! Hotel has the Hyatt touch which I am used to as a Life Time Diamond Member. The breakfast was huge with a many wonderful choices providing plenty of offerings to all the different cultures staying at this property. I am certain that the pricing level will change in the near future. However if you need to visit the city now take advantage of it while it lasts. As always, parking is 30 Euros per night - Voila Paris - Dr. K

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Service
Thank Ursus51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this reviewResponded 22 August 2014

Thank you very much for your feedback. We are glad to read that you and your family enjoyed your stay with us.

We will be more than happy to welcome you back again soon.

Best regards,

Michel Morauw
General Manager

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Reviewed 12 August 2014

This hotel is beside the Convention Center, and 10 minutes walking from Arc De Triumphe. The neighborhood is great, with shops, good restaurants and easy access to subway. But the hotel is a little old, and needs urgent renovation. The room was small, and a little dirty. The bathroom also was small with some mold. Definitely did't look like a Hyatt. The Club Lounge was small, old furniture, breakfast was ok. The Gold Passport Members' line for check-in was long, it took almost half an hour to get it, and the room was not ready when we arrived. I think that the hotel needs renovation and the staff should be better trained to attend the guests.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank rstamada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this reviewResponded 22 August 2014

Thank you for taking the time to share your comments about Hyatt Regency Paris Etoile on Trip Advisor. We are sorry to read that you were not satisfied with the service. Comments like yours help us to reasses.

For your information, the hotel is being renovated at the beginning of next year. The renovation will include the guestrooms and public areas.

We will be more than happy to welcome you back again soon.

Best regards,

Michel Morauw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014 via mobile

I'm a business travel and I spend 70% of my nights in hotels around the world. I chose this one in Paris because I wanted an American brand. Well, if you've been in a different Hyatt, your expectations will be too high for this. Let's begin:
A) 17 minutes to check-in; only two people working at the front desk...
B) A roach in my room! In my closet. The first thing I saw was a roach walking in the closet. I called the front desk and they'd me waiting 15 minutes for somebody to call... Asking what was the problem.
C) three rooms in non-smoking floors smell like cigarrette. They even had ashtrays on the coffee table...
D) Room service is the WORST EXPERIENCE ever. I called, three times to get a plate of cheese. The "Manager" (August 12, 10:34pm) couldn't solve the problem after calling... Three times.
E) the rug in the floor 32 is dirty, ripped-off... The floors smell like cigarrette... The bath courtain is dirty...
I'm attaching a picture of the closet. I wish I could have taken pictures of the roach but you can ask Emilie Laurent (Guest Relations) for more information.

If you want to stay in a dirty, non-sanitary and bad-service hotel the Hyatt Regency Paris Estoile is the best option!

Stayed: August 2014
2  Thank diegonline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this reviewResponded 22 August 2014

We sincerely apologise for the disagreements you encountered during your stay. The roach was a exceptional situation and we do apologise again.

Regarding check-in, we always do our very best to ensure an easy and quick check-in.

As for the room service, the experiences you described are not characteristic of the level of service our colleagues strive to provide, and we sincerely apologise. I have reviewed your comment with our team

We look forward to having the opportunity to welcome you back again soon, so that we may exceed your expectations.

Best regards

Michel Morauw
General Manager

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Reviewed 12 August 2014

My family had 2 connecting rooms at the HYATT REGENCY PARIS ETOILE. The rooms are good, spacious, clean and renovated. We didn't have any problem with the rooms. The breakfast is poor,not a 4 stars one, you don't have a wide variety of food staying for 10 days . Same food everyday and no live cooking. For instance eggs are on request ( you only have plane omelettes and scrambled eggs). It's not worth it paying about 20€ for every person and have such a breakfast you can have a better one in one of the restaurants near the hotel for 10€ max. We did not have time to access the gym but we heard good reviews about it . The staff are very slow; if you request something to your room you get it three hours later as well as when you order something in the breakfast area. Very friendly staff on reception and conciergerie they can guide very well for your sightseeing in Paris .Do not miss the BAR LA VUE with it's magnificent view of Paris. The hotel is very well located 10 minutes walk to champs elysees avenue and you can access the metro and RER from the station PORTE MAILLOT which is on the same line with champs elysees and Louvre museum. Comparing to the price we could have a better service being in HYATT REGENCY. The hotel is being revovated so I think it would be better in the starting next year .

Room Tip: Choose rooms in the high floors (between 15 and 25), for they are renovated and are far from the noi...
  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank JRizkallah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this reviewResponded 22 August 2014

Thank you very much for your feedback. Comments like yours help us to improve our level of service, so thank you for sharing your thoughts with us.

As you mentioned, we will shortly begin rejuvenating this classic property in order to provide our unique Hyatt guest experience.

We look forward to having the opportunity to welcome you back again soon, so that we may exceed your expectations.

Best regards,
Michel Morauw
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Paris Etoile

Address: 3 Place du General Koenig, 75017 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#485 Luxury Hotel in Paris
Price Range: £133 - £325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Paris Etoile 4*
Number of rooms: 950
Official Description (provided by the hotel):
Hyatt Regency Paris Etoile, formerly the renowned Hotel Concorde La Fayette, stands as one of the most impressive properties in the city, just minutes from both the Arc de Triomphe and the world-famous Champs Elysees, and within easy reach of the impressive La Defense complex. Offering so much more than a great location in this cosmopolitan city, our 34-storey hotel offers truly unique views over Paris from its 950 guestrooms and suites. ... more   less 
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Also Known As:
Concorde La Fayette Hotel
Concorde La Fayette Paris
Concorde Lafayette Hotel

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