Dear AM,
Thousand thanks for taking the time to post your review online, it really helps us to get known ! We are delighted to read that you had a lovely time in our property, especially thanks to our central location and our dedicated team. Our rooms have been decorated by the famous French designer Pierre-Yves Rochon, I am glad you enjoyed it, it participates a lot to the cozy atmosphere of the Grand Hotel du Palais Royal indeed !
We well noted your remark regarding the lack of friendliness from our waitresses at breakfast and we addressed it right away. We were quite surprised as Johanne, our Restaurant Manager is known for her warm welcome. We are very sorry if you did not have the level of service you should expect.
Please feel free to contact us if you plan to come back to the City of Lights, I would be very pleased to welcome you personally.
Yours sincerely,
Léna Le Goff,
General Manager