I was in a bind and needed a last minute hotel in Paris for one night layover. Booked BERTHA based on price and location alone through booking.com. Within 2 hours, received an e-mail from booking.com advising me to get a new room. Bertha, apparently overbooked and had no rooms. I thought of this as lucky afte reading reviews of bedbugs and shady scenery at the hotel.
As I am adjusting to jet lag and getting back to work I see another e-mail entitled "NoShow"! Bertha charged me the full cost of a room THAT WAS NOT EVEN AVAILABLE!! I cannot believe it. I dont know what to think of a hotel that cannot even manage simple books. So far, no luck from Bertha or booking on getting a refund. EXTREMELY DISAPPOINTED WITH BOTH SERVICES!
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