We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good Location but it stops there..” 3 of 5 bubbles
Review of Mercure Paris Terminus Nord

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Mercure Paris Terminus Nord
Ranked #1,110 of 1,795 Hotels in Paris
Chennai (Madras), India
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Good Location but it stops there..”
3 of 5 bubbles Reviewed 23 April 2014

As you must have read in other reviews, this hotel has a fantastic location advantage. Being a stone throw away from the the Paris Nord and Gare Du Nord, it makes a very compelling location to book a hotel. We were upgraded to a privilege room so it was very nice on the their part to do so. The check in was smooth and hassle free and the staff were more than willing to store our luggage before the actual check-in time and after the check-out time as well.

The privilege room was good and spacious but it lacked a lot of functionality. The TV was small and didn't have a satellite connection. The mini bar is poorly stocked. We were utterly disappointed with the the bathroom as it wore a used and old look and was not a bit modern/chic as opposed to the actual room. The toiletries offered were below average too. It was nice to have a nespresso machine in the room and the selection of tea was quite good. Room service was slow but the staff themselves were smiling and courteous.

We didn't eat at the hotel and breakfast wasn't complimentary, at least for privilege rooms, I think the hotel should offer a complimentary breakfast. However, there are a number of options to eat near the hotel so its actually not a problem.

Overall, if its location and convenience is what you are looking for, then this hotel is not a bad choice. But I strongly suggest they improve the overall guest experience!

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jyova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, 28 April 2014
Dear Jyova,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor. We love to read that you enjoyed our fantastic location!

On the other hand, we truly regret your disappointment regarding some of the equipments of your room and bathroom. Comfort of our guests being our main priority, be assured that we feel very concerned about your dissatisfaction and we already look necessary arrangements to avoid such inconvenience in the future.

We hope to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,245 reviews from our community

Traveller rating
    293
    858
    662
    292
    140
See reviews for
261
657
345
735
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (269)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Irvine, California
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 18 April 2014

The Mercure Paris Terminus Nord is a great hotel to stay at because of location. It is across the street from two train stations, the Gare du Nord and Paris Nord, which are linked by underground tunnel, and the city subway system. One would think that a hotel in such a busy center would be noisy, but it wasn't. Close the windows and you have complete silence. I stayed here my last night in Paris because it was where I could catch the train the next morning to the airport. The hotel staff are friendly and knowledgable. The rooms are above average, I thought very nice for the price. I didn't eat here because of the hundreds of great eating places in the neighborhood. For anyone not that familiar with Paris, this is a nice location to keep your bearings, you can always get on the Metro and find your way back.

Room Tip: OK to get one facing the train station. Nice view and not too noisy.
See more room tips
  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stephen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, 22 April 2014
Dear Stephen,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor.

The fact that you mention that our hotel is the most convenient hotel in Paris means a lot to us!
We love to read that you enjoyed the complete silence of our rooms! In fact it is a great pleasure in such a busy area.

We thank you for your compliments that have been shared with the entire team.

We hope to have you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 17 April 2014

Very comfortable and convenient visit. Gare du Nord train station just across the street. I had the "superior" room with single double bed. Very comfortable. My room faced the courtyard so it was quiet. Windows open wide for fresh air! Very helpful staff. Special thanks to Lakhdar and Lou for some special help.

  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, 18 April 2014
Dear James,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor.

The fact that you mention that you enjoyed your very comfortable stay with us means a lot to us!
We love to read that you enjoyed our “just across the street” location !

We thank you for your compliments that have been shared with Lakhdar and Lou.

We hope to have you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
127 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed 17 April 2014 via mobile

Being directly opposite the Nord station it's very convenient after arriving via the Eurostarb or regional train. The area may have a sketchy reputation but being only a few footsteps from the station enterance it's fine. We made a booking via Expedia the day beforehand, but when we arrived they had not received the booking confirmation from Expedia. Despite having a printout of our confirmation and an email, the guy at reception would not check us in until he found the confirmation on their end or called Expedia to confirm. So unfortunately it was a rather lengthy wait until we could go to our room.

The room itself was very nice, despite being a bit cramped which is not unusual in Paris. It seemed recently refurbished, however strangely looked like the bathroom was refurbished in a very haphazard way, where the sink and bath appeared decades old and was very scratched and damaged. Strange that they did not refurbish everything when there was an obvious need to. Otherwise as we were facing the street our balcony had a nice view overlooking the impressive station building and could see the Sacré-Coeur Basilica in the distance.

The breakfast was fantastic, great selection and we really enjoyed it. There were even some gluten free treats which my wife appreciated. Staff were happy to store our luggage for the entire day after we checked out which was good given that we had a late flight out. Other than the small issue with the booking via Expedia we were otherwise happy with our stay at this very convenient location.

Stayed January 2014, travelled as a couple
Helpful?
Thank laguida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, 18 April 2014
Dear guest,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor. We love to read that you enjoyed your breakfast and that you found our hotel very convenient!

On the other hand, we truly regret your disappointment regarding the lengthy wait during your check-in. Your comments have been shared in details with the front office head and all staff concerned in order to ensure appropriate action will be taken to provide the best in accommodation and service for your next stay with us.

We hope to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens
Level Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed 14 April 2014

II have stayed with my family in this hotel. The rooms seem to be very old. The carpet seemed to be dirty (as well as the curtains). The bathroom also seemed to be very old (cracked sink etc.) The bed was not very comfortable, because the mattress was very old.

The staff though was very helpful, extremely polite and friendly. The location also was very good: beside the station and at a walking (long) distance from the city centre. The breakfast also was good.

Room Tip: ask for a room on a high floor. I would expect that it is quiterer, as the street in front of the ho...
See more room tips
  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MikeAth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, 17 April 2014
Dear Mike,

Thank you for leaving your feedback on your stay with us.

We were very pleased to read that you enjoyed our good location and our helpful staff.

We thank you for your compliments that have been shared with the entire team.

On the other hand, we truly regret your disappointment regarding the condition of your room. Your comments have been shared in details with the department heads and all staff concerned in order to ensure appropriate action will be taken to provide the best in accommodation and service for your next stay with us.

We hope to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Paris hotels

Kent, United Kingdom
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 8 April 2014

Yes it is right opposite the Gard du Nord station, result!! Check in OK then left to our devices to carry our luggage to our room. Room Ok, big bed but the bathroom could do with updating. Advice to travellers..buy ear plugs if you are facing the street if you want the windows open. The street noise is loud and starts early (dustmen etc). As we stayed in January we could keep the windows closed thankfully, god forbid staying there in summer.
Breakfast was plentiful and enjoyable and set you up for the day's site seeing.
Barman friendly and chatty and good to get ideas for places to see.
Checkout was poor. We had paid via a travel agent and they asked us to pay again. When I pointed this out they then rang the tour operator in front of me which I thought very rude.
Overall a pleasant stay and lots of local restaurants and bars to frequent

Room Tip: Don't get a room on the street side unless you are a good sleeper
See more room tips
  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BigGiraffe65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, 10 April 2014
Dear Dillon,

Firstly I would like to thank you for taking the time to advise of your recent stay at Mercure Paris Terminus Nord.

We were very pleased to read that you enjoyed our plentiful breakfast buffet.

On the other hand I was very disappointed to read of your experience during your check-out. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. This level of service is certainly not acceptable and will be addressed with the concerned party.

We hope to welcome you again very soon.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 6 April 2014

The hotel is conveniently located right outside Terminus Gare du Nord. Extremely convenient if you arrive in Paris via the Eurostar. Extra points as the metro station is almost right in front of the hotel. The metro is very easy to navigate and all the tourist attractions are easily accessible via the metro. The room itself has only the bare essentials. I didn't even have a mini fridge. But there are lots of restaurants and cafés surrounding the hotel and you are spoilt for choice as far as food is concerned. From the bakery (on the street closer to the train station) with the snooty staff (the Paris that you read about) and the lovely French restaurant (on the street further from the station) with the wonderfully friendly staff (the Paris that is so delightfully charming) the area is fast paced, a little noisy in the day but totally intoxicating. A special mention must be made of the staff at the hotel. They are so very polite and friendly - from check in right up to check out. But minus points for the maze that you must navigate to and from the lifts to your room. Just follow the signs. All in all, very convenient location and easily accessible to the usual tourist attractions.

  • Stayed April 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sheffield S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, 7 April 2014
Dear Sheffield,

Thank you for leaving your feedback on your stay with us.

We were very pleased to read that you enjoyed our “extremely convenient location”.

We thank you for your compliments that have been shared with the entire team.

We hope to have you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Paris hotels
Chateau d'Eau / Gare du Nord
Ibis Styles Hotel Paris Gare du Nord TGV
Entrepôt
Hotel Hor
Hotel Hor
#172 of 1,795 in Paris
4.5 of 5 bubbles 511 reviews
Entrepôt
Mercure Paris Gare Du Nord La Fayette
Show Prices
Show Prices
Show Prices
Chateau d'Eau / Gare du Nord
Ibis Paris Gare du Nord
Ibis Paris Gare du Nord
#835 of 1,795 in Paris
3.5 of 5 bubbles 697 reviews
Chateau d'Eau / Gare du Nord
New Hotel Gare du Nord
New Hotel Gare du Nord
#1,304 of 1,795 in Paris
3.0 of 5 bubbles 341 reviews
Chateau d'Eau / Gare du Nord
Libertel Gare du Nord Suede
Libertel Gare du Nord Suede
#418 of 1,795 in Paris
4.0 of 5 bubbles 646 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Paris Terminus Nord? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Paris Terminus Nord

Property: Mercure Paris Terminus Nord
Address: 12 boulevard de Denain, 75010 Paris, France
Region: France > Ile-de-France > Paris > Chateau d'Eau / Gare du Nord
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#443 Luxury Hotel in Paris
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Paris Terminus Nord 4*
Number of rooms: 236
Official Description (provided by the hotel):
Hotel with 236 airconditioned rooms, located near the Gare du Nord (Eurostar & Thalys), Stade de France (5min), Paris Nord Exhibition Centre (15 min), Roissy & Le Bourget airports (20 min). Dedicated to business & leisure, this hotel will seduce you withits high level of services. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Travel Republic (UK), Hotels.com, Odigeo and Priceline so you can book your Mercure Paris Terminus Nord reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Paris Terminus Nord Hotel Paris

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing