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“Best hotel in the Gare de Nord and de l'Est area”

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Mercure Paris Terminus Nord
Ranked #1,137 of 1,800 Hotels in Paris
cincinnati
Level 6 Contributor
369 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Best hotel in the Gare de Nord and de l'Est area”
Reviewed 14 June 2014

After several tries for a decent hotel in this part of Paris through recent years, we finally found this fine Mercure hotel. This room was reasonably spacious and comfortable. the hotel felt like a real hotel. Breakfast was reasonable. THe Gare de Nord is directly across the street (which one crosses on faith, without light or pedestrain stripes). Can walk to many nice parts of Paris as well (although the chief sites are further away).. Internet terminal readily available. Hotel price a bit steep, but we were pleased to find this hotel.

Room Tip: first floor means you can use the stairs during your stay
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CintiKidCincinnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, 17 June 2014
Dear Guest,

I would like to thank you for choosing the Hotel Mercure Paris Terminus Nord and for taking the time to share your comments.

The fact that you mention that our property is the best hotel in the Gare du Nord and Gare de l'Est area means a lot to us!

We were very pleased to read that you enjoyed your spacious and comfortable room and our convenient location to access the Gare du Nord.

We hope to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Tortosa, Spain
Level 4 Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 June 2014

A good hotel for the Eurostar. Very convenient location for this and for seeing the sights of Paris. Rooms are confortable and clean, but some areas are in need of an update. Breakfast is good. We got a good deal which made it good value for money, however normal price is expensive, but then so is all of Paris.

Room Tip: External facing rooms are best
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, 17 June 2014
Dear Sue,

Thank you for leaving your feedback on your stay with us.

We were very pleased to read that you enjoyed our convenient location to visit Paris.

We love to read that you enjoyed your comfortable room and our breakfast buffet.

We hope to have you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 6 Contributor
120 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 12 June 2014

Stayed three nights at the end of a rail tour of Italy and France. First room we were given was dull and shabby, so we were allocated a better room on request. Definitely three star. Bathroom was in need of updating, and there were areas in the bedroom which would be improved by a deep clean and refresh. One highlight was the breakfast buffet which had the best selection of our trip, however, on the final morning, the staff were struggling to keep up with the consumption rate of the guests. The main redeeming feature for this hotel is its proximity to the gare du nord.

Room Tip: Rooms at the back are quieter, but look into a central void and are dull. The double glazing at the...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stirlings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, 17 June 2014
Dear Guest,

Thank you for leaving your feedback on your stay with us.

The fact that you mention that our breakfast buffet was the best selection of your trip means a lot to us!

On the other hand we would be more than happy to show you all types of rooms we have in order to better match your expectations next time. In fact we have Privilège rooms that have up to 39 sq. meters with a complete set of VIP amenities that would be I think a perfect match for you.
Furthermore if you need any more assistance regarding your future reservation, feel free to contact me at jean-louis.descoins@book-inn-france.com.

We hope to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
N England
Level 4 Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 June 2014

Stayed one night on way to Switzerland by train. Excellent position immediately opposite Gare du Nord station. Upgraded room (thanks!) on 5th floor with great view over amazing frontage of station and Sacre Coeur in distance. Quiet in spite of very busy road outside. Comfortable, good breakfast. A good choice.

  • Stayed May 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yorkshirelass32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, 17 June 2014
Dear Guest,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor.

The fact that you mention that you think that you made a good choice by choosing our hotel to stay in Paris means a lot to us!

We love to read that you enjoyed our excellent position and the amazing view on the Gare du Nord station and the Sacre Coeur.

We hope to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
folkestone
Level 5 Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 10 June 2014

I have reviewed this hotel before and have generally found that it is good because of its location. I would always suggest asking for a room that faces inwards, especially when it is hot in Paris, because the noise from the street is constant and I find it can disturb my sleep. I stay at this hotel because of work and so want to check in and out quickly and without fuss. I recently spent 25 minutes waiting to check in! There were only 4 people infront of me and there were only 2 staff on the desk and they were 'super friendly' and chatted to everybody. However, I just wanted to get to my room, grab something to eat and then to bed.
In the morning I was checking out @ 05:35 for work. It took me about 10 minutes and there was nothing to pay.
People who use this hotel do so for the location. They arrive late and want to get to their room or are leaving early and want o get out quickly.
I think this hotel needs to recognise the needs of their customers a little more.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank readersFolkestone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, 11 June 2014
Dear Guest,

Firstly I would like to thank you for taking the time to advise of your recent stay at Mercure Paris Terminus Nord. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathise regarding the points you mention in your review, especially with the fact that you wanted to check-in and check-out as quickly as possible. Please be assured that our team of receptionists is doing its best to maintain a high quality service while being very efficient so that you can rest in your room as quickly as possible. We shared your comments with the concerned party and you can be assured that we will be more vigilant to check-in and check-out peak times.

Furthermore I would be pleased to share with you more about your stay so that we add a note in your guest profile to ensure you will be placed in a room facing the inwards.Regarding these matters, please feel free to contact me at jean-louis.descoins@book-inn-france.com.

We will be in contact to discuss further with you . Again, please accept my apology, and I hope that this hasn’t put you off a return stay with us again.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Paris Terminus Nord

Property: Mercure Paris Terminus Nord
Address: 21 rue de Dunkerque, 75010 Paris, France
Region: France > Ile-de-France > Paris > Chateau d'Eau / Gare du Nord
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#470 Luxury Hotel in Paris
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Paris Terminus Nord 4*
Number of rooms: 236
Official Description (provided by the hotel):
Hotel with 236 airconditioned rooms, located near the Gare du Nord (Eurostar & Thalys), Stade de France (5min), Paris Nord Exhibition Centre (15 min), Roissy & Le Bourget airports (20 min). Dedicated to business & leisure, this hotel will seduce you withits high level of services. ... more   less 
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Also Known As:
Mercure Paris Terminus Nord Hotel Paris

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