We had brunch twice in "Le pain quotidien" restaurant located in Rue Montorgueil. We trusted the brand as they have restaurants in Brussels and also one in St. Pancras station in London.
The food was good as expected, we had no problem with that, what was very wrong was the rudeness of the staff and the very low level of customer service.
The first day they gave us the wrong bill, luckily my girlfriend realised that and we could get the money back as I had paid a lot more than the due. It was annoying though that the guy wasn't able to action a charge back on my card so he gave me cash instead.
The second time we went to the same branch in Rue Montorgueil (the day after) we asked to sit on the second floor but the guy behind the counter said "just no! It's closed!"...funny enough he allowed people upstairs just 10 minutes after having told us that the second floor was closed, other little things happened in terms of service (they didn't give us cutlery, incorrect orders taken...but that's not the point)...however as we are very tolerant people we just went back for the 3rd time the following morning; the place has a very convenient location. The first floor was packed with people so we asked again to sit on the 2nd floor but the "NO!!!" we received from the woman behind the counter was so rude that we decided to leave and find a better place where customer were treated "just" a bit better...that wasn't too difficult really. Food is good in that restaurant but the way they spoke to us and generally treated us was just unacceptable. There are better places in Paris where you can spend your money. Avoid this one!!!
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