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“Stylish old place”

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Hotel Le Louis Versailles Chateau, MGallery by Sofitel
Ranked #5 of 26 Hotels in Versailles
GreenLeadersGold level
UK
Level 6 Contributor
107 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Stylish old place”
Reviewed 26 March 2014

This Hotel has a great location within a few paces of the Palace entrance.
Its not Cheap !
There were many tourists staying and some convention so quite busy foyer, the staff were helpful and attentive.
The Room was on top floor, with sloping ceiling.
Quite well appointed though a little dated and signs of wear and tear
water damage in bathroom as other have mentioned due to poor shower location. Public spaces particularly in corridors are tired.
Breakfast was good quality though full bfast at 25 euros is expensive.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mmuggeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monsieur-Clement, Directeur général at Hotel Le Louis Versailles Chateau, MGallery by Sofitel, responded to this review, 2 April 2014
Dear guest,

Let me thank you for your comments.
I'm sorry that your experience did not fully meet your expectations.
Your comments are very important to us, we will use them to improve our quality and your satisfactions.
I hope to welcome you soon to win back your trust.

Best Regards,

Frédéric CLEMENT,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
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English first
Bengaluru, India
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 March 2014

The location is superb, very near to Chateau and train station. The entrance and lobby have a fine blend of heritage and modernity to it. The rooms are a bit dated, particularly odd is the bathroom. Shower placement is such that its very difficult to have bath without splashing water all over the floor.
Bed, linen and pillows are good and clean. the best part is the breakfast which is superb and they serve amazing croissants.
Reception staff is warm, the concierge is good. Had good experience with the service except for one person who refused to answer any queries related to sight seeing in Paris and told me to wait until he returns after attending something more important!! Check-in check out were seamless, a cab was arranged for airport on a short notice. For some reason I observed more business travelers than families, can't say if that's true round the year. Overall nice stay.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Harsh_chopra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 March 2014

Good location, lovely lobby and very nice breakfast + breakfast area.

The con with this hotel is the quality of the rooms that do not reach the standard of a Pullman hotel. The rooms are old and clearly need renovation. There is a lack of maintenance (hanging plugs, painting badly done etc...) and worse, I was very disappointed with the quality of a 214 euro "superior" room: no "welcome" bottle of water, cheap single layer toilet paper, no pen to write with etc...!

Food in the restaurant isn't particularly nice either and more expensive than average.

  • Stayed March 2014, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank coconutgolf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 14 February 2014 via mobile

Pro

1. Location is central
2. Chateau is very close
3. Safe hotel
4. Friendly reception and bar
5. Rooms very nice, towel robe/slippers
6. Small balconies on 4th floor
7. Mini fridge in room
8. Daily bottled water
9. Restaurant on site
10. Small basic gym

Cons

1. Food is nice but limited variety
2. Hotel is over priced for what you get but one of the better ones in Versailles
3. No pool but nice terrace
4. Expensive for food and drinks
5. Ambulance sirens can be heard as must be on main hospital route
6. The corridors have a minor smell but it's not in the rooms

Overall I'd go back here due to location and comfort but can be expensive at peak times.

Stayed February 2014, travelled on business
Helpful?
2 Thank Rach8622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karine-Escurat, Directeur général at Hotel Le Louis Versailles Chateau, MGallery by Sofitel, responded to this review, 26 February 2014
Dear Guest,

Thank you very much for having taken the time to share your comments following your stay at the Pullman Versailles Hotel.
The feedback of our Clients is very important for us to improve our service and your satisfaction.
I hope to welcome you back,
Best Regards
Karine ESCURAT
General Manager
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Amsterdam, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 January 2014 via mobile

Lobby and the rooms feel like separate hotels. The lobby and exterior is nice and newly renovated. However the room.... A whole new story. You walk out of the lift onto your level and theres a stench covered with air freshener.

The carpet is stained (with blood too), the walls are peeling, the shower head of our room was broken (had to hold the head to have a shower), the bathtub was rusting there was water leakage on the roof etc. But I guess the sheets were clean.

The bar staff was nice, however the receptionists were rude and impatient.

The fitness room has one out of date treadmill, one bike, and one stepping machine. There's a bench but no weights or dumbbells.

Overall very disappointed. Feel cheated for our money!

Stayed January 2014
Helpful?
3 Thank Jz2411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 December 2013

The hotel is in a great location, close to the Versailles palace. The staff and service was great. The hotel lobby has been renovated and has a modern feel. The beds were comfortable, and the linen and bathroom area were very clean. However... the rooms and hallways have not been upgraded in a very long time. The carpeting in the room was old, there was damage to the walls and the hallway had a very bad smell. We did not mind too much, because the most important things (bed / bath) were very clean, but I expected more from a 4 star hotel.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emilia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Le Louis Versailles Chateau, MGallery by Sofitel

Property: Hotel Le Louis Versailles Chateau, MGallery by Sofitel
Address: 2 Bis Avenue de Paris, 78000, Versailles, France (Formerly Pullman Chateau de Versailles)
Phone Number:
Region: France > Ile-de-France > Yvelines > Versailles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Versailles
#4 Luxury Hotel in Versailles
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Le Louis Versailles Chateau, MGallery by Sofitel 4*
Number of rooms: 152
Official Description (provided by the hotel):
In the heart of town, close to the Chateau de Versailles, the elegant Hotel Le Louis Versailles Château set behind vintage iron gates offers guests a fitness area and refined accommodation in 146 rooms and 6 suites, all equipped with LCD television and internet access. Relax and enjoy delicious food at L'ALCÔVE Restaurant. For your meetings and seminars, this upmarket hotel offers six modular meeting rooms equipped with everything you need. ... more   less 
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Also Known As:
Pullman Versailles Chateau Hotel Versailles
Accor Versailles Chateau

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