WE WERE ROBBED AT THIS HOTEL - I have waited 3 weeks to write this review foolishly hoping for some good news that never materialized. On Saturday June 16th 2012, we, along with another couple on the same floor, got robbed at Le Residence Du Berry Hotel, 14 Rue D Anjou, Versailles. My party lost two work laptops, two iPads, 1 blackberry and $ 500.00 in cash. In both cases, someone came into locked rooms and broke into locked bags. Also in both cases, the burglar(s) took the time to leave the rooms like nothing had happened. Common sense tells me that if this had been someone walking in from the street, needing to get in and out as fast as possible, they would not have wasted any time, after spending enough of it going through everything, trying to leave the rooms in order, but you can draw your own conclusion. The most disappointing thing about the hotel actually happened next. Even after learning that we were the second victims, the person on duty had not thought about calling the manager until I asked. I spoke with him and told him that he needed to come in. He said he could not do it that evening, that he wasn’t in Versailles, but he led me to believe that he would be there the next morning. When he didn’t show up, I got the front desk to call him again. Reluctantly, he got on the phone with me and finally admitted that he wasn’t coming in until Monday. Now, if people can start a trip from Florida on a Saturday evening and arrive in Versailles by Sunday morning, I’m pretty sure that he could have gotten from wherever he was, to the hotel on Sunday if he really wanted. We were told by the police that he was the only one who had access to the security camera tapes. Given that fact, even if it was slim, the best chance we had to recover the items, including the work laptops, was lost by his refusal to come in promptly. I was in Versailles on a work assignment for two weeks and this happened the weekend in between. I explained all of the above to the hotel manager both times we spoke, along with the fact that the company I work for was spending a lot of money on the trip. That we were occupying 3 rooms in the hotel for two weeks and that if he did not come in on Sunday, we were all going to leave and would never use or recommend his hotel again and he still refused to come in. Fine, I get it, the guy did not care about my company or my problem but he obviously does not care much about his hotel either. Here is some additional information if you need context: There were cameras in the lobby which is the only entrance/exit point to the hotel as the building is surrounded on both sides and back by other buildings. There were no cameras in the hallways. We took our room key with us when we went out. Even if you think that the chance of this happening again, to you, may be small and worth taking, please note that you will probably lose in a different way. Chances are the room that you end up with is nothing like (in appearance and size) any of the pictures they use to advertise, which makes what they charge for the rooms not worth it. I can appreciate small boutique hotels that are good and safe. This one is neither.
- Official Description (provided by the hotel):
- Situated in the heart of the quartier Saint-Louis in Versailles, the building wich today houses the Hôtel la Résidence du Berry was built by Louis XV in 1727 as a private mansion for Sieur Louis Delalande, the noble charged with tending to king’s tableware You will enjoy a warm welcome in our establishement. Fully renovated, The Hôtel la Résidence du Rerry preserves its historic character with its atypical brick pier facade, exposed wood beam ceilings, and refined decoration recalling the prestige of Louis XV. Take the advantage of the friendly and relaxing atmosphere in the garden and billard room or savour a glass of champagne at the hotel bar. You will equally appreciate being a mere 3-minutes walk from the Château de Versailles, its park, and the renowned Versailles market. Feel free to discover our promotions Royal Weekend and Equestrian Weekend ... more less
- Reservation Options:
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- Also Known As:
- La Residence Du Berry Versailles