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Reviews (431)
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All reviewssmall outdoor poolgreat locationold citylovely little hotelsister hotellate arrivalnice bathrooman extra bedfine hotelappointed roomsmain roadsmall hotelcarcassonne castlesmall roominside the city wallsnice breakfastcar parking
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Reviewed 6 October 2017

My wife and I and brother in law and his wife stayed at the hotel for a week at the end of September. The hotel is in a great location about 300m from the Citie and the place is very well maintained and the staff, particularly Evelyn, were extremely helpful and obliging. The only major disappointing aspect was the room sizes ours No272 was described as a large room but it was small with no real room for storage and suitcases especially as we were there for a week. I think it may be ok if you are only there for a few days/weekend but pretty cramped for a longer stay.

Room Tip: Go for the largest room you can afford
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Tim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2017 via mobile

This hotel is one of several associated hotels situated near the old fortified city. The building is old, but has been renovated to modern standards and is bright and airy. Although it fronts a main road, the area to the rear of the hotel is a pleasant and quiet urban area. Our room fronted the main road, but traffic noise was not a problem if French doors were closed. We found a few negative issues. The internet is extremely inconsistent with continual dropouts and the need to go through a laborious process to reconnect. The bathroom is small and not at all ergonomic. The shower is over the bath and you have to negotiate the vanity and the toilet to access the shower (not sure if all rooms were like this..we were in 276). Difficult to explain, but might be a challenge for those more senior.
Apart from that, rooms were clean and bright and the staff were very pleasant and helpful. The location is very convenient for the old city. There are a multitude of eateries in the old city, or in the neighbourhood between the hotel and the old city. We walked from the railway station to the hotel. Probably just a little far with luggage. We enjoyed our stay in Octroi.

Stayed: September 2017, travelled with friends
Thank George D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

4 couples stayed here and found it to be very close to medieval city. Breakfast was 13 euros, but good value and served to us. Rooms were clean and comfortable. Small outdoor pool available. Would stay there again.

Stayed: September 2017, travelled as a couple
Thank W988GDdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017

The room was very noisy because of the traffic (even when we asked on forehand about noise the staff said it would not be noisy in the evening, so sadly not trustfully) de bathroom was with mould. the staff was unfriendly .

Room Tip: location is good for visiting the Cite but don't take a room at the main road side
  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank ECFtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017 via mobile

Neat rooms, well equipped, do a very nice breakfast using local food, served to the table. Tiny swimming pool! Staff are very welcoming and also really helpful. Rooms are kept
Spotless. Bus from the airport stops directly outside. Close to The Citadel, and not that far from the town. Would definitely return here.

Stayed: August 2017, travelled as a couple
1  Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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