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“Doesn't get much better”

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Hotel de la Cite Carcassonne - MGallery Collection
Ranked #2 of 39 Hotels in Carcassonne
Certificate of Excellence
Bellingham, Washington
Level Contributor
12 reviews
4 hotel reviews
“Doesn't get much better”
5 of 5 bubbles Reviewed 8 July 2011

The hotel is incredible. The location could not be better, right in the walled city. The staff was excellent, very friendly and helpful - they spoke English as well. The room that we stayed in was very nicely decorated and comfortable. Old windows that actually opened to look out into the town. The pool area was an unexpected surprise. Carcassonne is a must see if you are in this area, and this hotel made the visit that much better. Getting a cab is a bit tricky unless you give them notice, but the hotel staff helped us out there.

Room Tip: We got a suite upgrade, although we didnt ask for anything. Dont need a car, and may be a hinderanc...
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank raarstol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (235)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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  • Spanish first
  • Turkish first
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English first
Menlo Park, California
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 6 July 2011

We were determined to stay in the walled city and wanted the best experience. Hotel de la Cite almost delivered but fell short of a 5 Star experience. The main issues were:
1) Quality of room: We expected better quality for the price we paid. Amenities were good, just not great. Property overall needs an upgrade compared to other 5 stars (see final comments below). If you think 4 star, you won't be disappointed.
2) Service: I'd expect better responses from the front desk for this level of hotel. We had a room that was far too warm and I was unable to get anyone to come to the room for over 90 minutes to check the air con. After multiple calls, someone arrived, only to say that they couldn't fix it. It was a warm night, even with the window open. The second service issue occurred when I tried to get directions to the restaurant and best options to get there. Response was mostly unhelpful and I went back to my room to use Google maps to figure it out myself. (BTW, we went to Le Parc Franck Putelat and it was excellent. Right next to the walled city).
3) Transportation: We arrived by car and were directed to a dirt parking lot to park the car outside the walled city. Note I say 'dirt', not gravel. Good luck if you arrive when it's raining. I get that there are restrictions on traffic in the city - in fact, that's a major plus when walking around so I'm happy that cars are not allowed near the hotel. The parking area could use an upgrade for hotel guests.

For the above comments, keep in mind, we had just spent the previous nights in Saint Emilion at the amazing 5 Star Hostellerie De Plaisance, a Relais and Chateaux property. Our bar was high and Hotel de La Cite falls short in comparison.

Bottom line: This is a nice property and the location is awesome. Just think 4 star and you'll probably be happy.

Room Tip: Ask for a room in the main building.
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ddf200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 4 July 2011

We stayed here 6 years ago with our two children and it is the stuff of family legend. We decided to go back with some trepidation as often times these sorts of places cannot live up to the legend you create for them. This was not an issue. We stayed there for two nights of luxury after a week of hiking. From the moment we got to the outer gates of the City the staff were all about taking care of us. The hotel is not cheap, but you really get what you pay for here. The rooms are beautiful (we looked in on a few others than our own as they were getting cleaned). The setting, inside the city and in an amazing old palace, cannot be beat. There is a pool that you can lounge by in between visits to the the local sites. There are two restaurants associated with the hotel--one (Saskia) which is less formal and then their more formal and much higher end restaurant (Barbicane). We ate in Saskia our first night and Barbicane our second. The service was a trifle disappointing in Saskia and while the food was very good, it was not great. By contrast, the food, service, wine list and setting of Barbicane were all superb. We were tremendously happy with our recent stay at this hotel and would heartily recommend it to anyone who wants a very pampered stay in an amazing historical bulding. Keep in mind that during the day the mideaval city is like Disneyland. One of the joys of staying inside the old city is that you get the place practically to yourself in the morning and evening. One final note, the hotel offers a pretty pricey breakfast. However, it is VERY extensive and far surpasses what you typically find for a French breakfast. It is worth trying.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank PDXtravelers16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
110 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed 30 June 2011

We returned after 2 years to find all the high standards had been maintained. From the welcome and shuttle from outside the city walls where our car was parked to the farewell drop off at our car, the service at this hotel was impeccable. Carcassonne is a traffic free medieval walled city, well worth a detour to stay overnight.

Again, our request for a room leading onto the swimming pool was met. The room is large and comfortable and very well appointed. We dined the garden restaurant adjoining the hotel. The menu is varied and the wine list extensive. The ambience on a warm starry night is very romantic!

Breakfast buffet , included in our room rate,is beautifully served in a quaint restaurant adjoining the hotel.

We highly recommend this hotel within the walls of this medieval city.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Keepongoing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackson, Mississippi
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 26 June 2011

Five friends and I traveled throughout the south of France staying in delightful, well s city and farmhouses along the way. We booked our Carcassonne one night stay at Hotel de la Cite to be able to fully enjoy this wonderful medieval town. Upon arrival we were all excited about the beautiful hotel and gardens and nicely appointed rooms. However, upon retiring to our rooms later in the evening, out of the three rooms we had, the air conditioning was sufficient in one, insufficient in one and non-working in one. The folks in the room with then insufficient A/C were told by the staff who checked it out the A/C worked but would not blow snowflakes. After one staff member confirmed the A/C did not work in the other room, another staff member brought a fan and bucket of ice and said to open the window and said that was the best they could do. Although a lovely village; unfortunately, opening a window was a loud option which we had no option but to undertake. The weather in the south of France in the summer at night can be very pleasant but this happened to be a hot night.

In this same room, the next morning while bathing the shower rod that holds the shower head fell in the bathtub and upon checkout although we had prepaid all three rooms, the hotel had no record of the payment and we had to produce the documentation proving so. Alas, they confirmed the prepayment and comped the room with no A/C but this was quite an ordeal and unpleasant experience especially considering a 5-star hotel. The hotel assistant manager was quite pleasant but all in all there were too many issues with which to handle and overall a very unsatisfactory experience.

Room Tip: Insure the a/c or heat is working upon arrival
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  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Sararags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Wales
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 24 June 2011

Stayed for two nights (both when La Barbacane was closed). The staff were fantastic - friendly but efficient. As previous reviewers state, the hotel offers tranquility in an otherwise very busy town. The weather stopped us from making use of the gardens - something which we regretted. However, we booked the Canal Du Midi cruise offered by the hotel - and whilst it is very expensive, this proved to be the highlight of our stay. The Captain (Francois) and crew (Orane?) were charming, and offered a delightful tour of a wonderful location. The public areas are stunning - glorious tapestries adorning walls, and some lovely paintings of Carcassonne in the reception hall. The room itself was quiet and well equipped, we noticed that some are currently being renovated - no noise was heard, but the hotel manager apologised for any possible inconvenience in the room literature - maybe our room was a little bit dated if I'm honest - the bathroom however was classic, and clean. We ate at Chez Saskia one night - at reasonable cost. The first night we ate at Comte Roger - just down the road (Chez Saskia was full). That meal was fine.
Carcassonne is a town where everyone should attempt to visit - even if for 2 days. It doesn't really give you insight to the real French way of life, and so long that you realise that before you arrive - you will enjoy. Incidentally I have been to Carcassonne twice - the last time between Christmas and new year - and I would probably say I enjoyed the town more in the winter (less people about)

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Trafeiliwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 June 2011

We stayed here on the second leg of our Honeymoon and it was the higlight of the trip!
The hotel is very well appointed with beautifully decorated and comfortable rooms. We were lucky enough to be upgraded to a room with a view out over the old city walls, the "new" town and the hills beyond.
The old city itself is a maze of narrow, picturesque streets full of boutique shops sellng local mechandise and a variey of restaurants. Many of the shops are geared towards the tourist experience, although there are a few surprises in terms of the fine chocolates and sweets to be had. There are also very many restaurants in the lanes, many of which will offer 'Cassoulet' which is the traditional dish and apparently goes back to the old days of knights and sieges for which the Citadel is famed. That being said there is much more to be had in the restaurants within the citadel.
We didn't manage to get out into the 'new' town, but would definitely do so next time.
We did manage a private guided tour of vinyards in the area which we can't recommend highly enough if you are keen on your wine.
The highlight of our visit though was the Hotel de la Cite itself, in particular the food and staff at its michelin starred restaurant. We dined there on two occasions and had an amazing experirence both times. in particular, the "discovery" menu, accompanied by wines of the region, was adventurous, interesting and absolutely delicious. The staff were fantastic - attentive, friendly and informative. Our someliere Gary was an absolute joy and taught us a huge amount.
The pool is secluded and and provides a fine opportunity to relax away from the throngs of tourists without.
All in all, a wonderful hotel in a wonderful location - we can't recommend it enough!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank TheHenners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel de la Cite Carcassonne - MGallery Collection

Property: Hotel de la Cite Carcassonne - MGallery Collection
Address: Place Auguste-Pierre Pont, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Carcassonne
#1 Luxury Hotel in Carcassonne
#2 Family Hotel in Carcassonne
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel de la Cite Carcassonne - MGallery Collection 5*
Number of rooms: 59
Official Description (provided by the hotel):
Standing between two historic landmarks, the Roman Chateau Comtal and the Gothic Basilica of Saint-Nazaire, the Hotel de la Cite is set in its own glorious gardens. With its solid stone walls, wood paneling and stained-glass windows, the Hotel offers luxurious hospitality and award winning cuisine in its two restaurants. ... more   less 
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Also Known As:
De La Cite Hotel
De La Cite Carcassonne

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