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“Thoroughly enjoyed our stay and service has nice touches!”

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Hotel de la Cite Carcassonne - MGallery Collection
Ranked #2 of 39 Hotels in Carcassonne
Certificate of Excellence
Hong Kong, China
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Thoroughly enjoyed our stay and service has nice touches!”
5 of 5 bubbles Reviewed 13 August 2011

We spent a week on the Hotel Barge Alegria which was excellent and this was to be our first night back on dry land. This also happens to be the night of our wedding anniversary and we could not have picked a better spot!

Reservation: booked a family room online for E363 a night. Despite some research online, I couldn't really figure what a family room is like and what are the differences with the other rooms. Since we are a family of 4 (2 adult, 1 child, 1 baby in baby cot), we wanted to be able to fit into the same room and this seems to allow that. Given the special occasion, I also ordered a bottle of wine and some red roses ahead of time through emails to the hotel.

Check-in: we got to Carcassonne early around 11am and it was before check-in time. While in the car to Carcassonne, Olivier from Alegria has already called the hotel twice to get one of their little cars to come and pick us up but we still wind up waiting 10 minutes or so before one showed up. When you stand at the entrance to the old city, you will see these little cars for both the Hotel de la Cite and Best Western going in and out and we wind up having to flag one down to get them to take us inside. It was mid-July and the city was teeming with tourists. This is the part that is probably the most troublesome and would really not know what to do if I were arriving in a rental car as the parking lots at the city's entrance appeared to be all full as well. Once in the lobby, we were informed that our room won't be ready for another couple of hours and we checked our luggages so that we can walk to the new part of Carcassonne to have lunch. The staff gave us a map and showed us how to follow the road out Port d'Aude, down to Rue Barbacane and then across Pont Vieux. From Pont Vieux, it has a nice view of the walled city. We wind up having lunch around Square Gambetta. While it was a walk with good view from the bridge, there really aren't much to see around Square Gambetta and the city doesn't seem to have much shops or pedestrians in that area. Once back at the hotel, we were informed that our room is ready and I think we have been upgraded though am not 100% sure.

Room: unlike some of the reviews here, we actually have a lovely room with nice view of the gardens and Chateau Comtal! Just the view itself was worth the price of the room and I can probably sit there all day with a glass of wine in my hand! The bottle of wine, roses and the baby cot are all there. Our room was on the top floor of the Hotel de la Cite wing and it does require one to take a couple of stairs or switch elevator. If I were to come back, I think the best rooms are in this wing but one floor down as they seem to have a balcony that allows one to sit outside. The Carcas wing is fronted by the garden but I am not sure if the view will be as open and dramatic.

Garden: the hotel has a very nice garden that would be perfect for a drink to watch the sun sets. If one walks all the one to the end (towards Chateau Comtal), there is a bench that is very photogenic overlooking the lower city. We didn't have time to have a drink but it would certainly be on our list of to-do the next time we are here. We did hear music blasting from the garden though we are not sure if it is the sound system or rehearsals from the music festival.

Air-con: many of the other reviews pointed out problems with the air-conditioning system. It was weak in our room especially since it was July and we were on the top floor. But even though it was weak, we didn't feel uncomfortable. It wasn't really hot in the room but rather that it doesn't feel cool either.

Barbacane: to celebrate our wedding anniversary, we reserved for dinner at the Barbacane. It was to be our first Michelin star meal of the trip. Won't go into details of the dishes but overall, we find the food to be good though not memorable. The best surprise was the wine recommended by the sommelier - a 2004 Chateau La Voulte Gasparets which we very much enjoyed. And the sun set (as seen in the photo) is to die for!

Breakfast: we didn't have breakfast at the hotel since we find it over-priced (as are most other hotels on this trip). We wind up walking around the city and have nutella crepe instead!

Service: as we will be taking a train to Toulouse the next morning, we asked the hotel to book us a taxi the next day to the train station. This is the part where the service really came through. After a quick and efficient check-out, the little car took us to the entrance of the old city where the taxi is waiting. Not only is the taxi there, it was also available with two child seats for my daughters. Nice that they anticipated this and helped us arrange ahead of time!

Carcassonne: we very much enjoyed the city and our daughters especially so! In July, the old city is flooded with tourists and one will have a hard time trying to get a picture without one in the frame. Given the amount of traffic, I would not recommend using this as a base to explore the region. I would recommend spending a night here though to explore the walled city around sunset or early in the morning before all the tourists show up. It is a magical place exploring the ramparts when no one else is around!

Summary: solid hotel with nice rooms and views. Getting in and out can be a problem though since the car service can be over-whelmed with requests. Despite this, would come back in a heart beat! Will get a room with balcony next time.

Room Tip: Stay in Hotel de la Cite wing and get a room with a balcony!
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
1 Thank HKTraveler1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Hertfordshire
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 11 August 2011

A wonderfull stay in the Hotel. You feel the history here and the location is perfect. Views from rooms with terrace are stunning. No worries about driving/taxis as you can walk to restaurants and bars and ampitheatre is right next door.
Get train to Carcassone station and hotel will arrange taxi pick up to the hotel.
Pool is wonderfull - like being in a country house with the entertainments of carcassonne just over the wall - literally. Pool staff good.
Food in Restaurant great - as expected for Michalin star - and generous wine serving.
Customer facing staff were excellent - thanks to the lady who got us the front row seats for ""Moby - and all requests were met promptly.
BUT........ Housekeeping! Not 5 star! (Ran out of tea and loo roll ) Erratic and annoying. Turn down service at 7pm when you are trying to get ready to go out? Why?
Maintenance - Plug socket came out of wall in bathroom when hair-dryer unplugged - scary as by sink. Drain plugs in bath and basin didnot work.
Breakfast in Saskia restaurant - why not in hotel? Saskia was cramped and had inadequate serving area - Full of Flies. Breakfast staff training issues - tea not correctly served, disorganised service. Loved pictures on wall though.
No English TV news/ TV channels and WiFi often down

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank HertfordFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meudon-la-Foret, France
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 9 August 2011

Wonderful place. The place to be inCarcassonne to visit the medieval city . Everybody in this hotel is nice, service is top! View is awsome. And a diner at the stared restaurant is something to do. Worth your money, worth your time.
Was there with my wife and my 15 year old daughter in junior suite, we loved the ambiance, the pool. It was so good to visit early in the morning and late at night alone in the city.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FredInParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 August 2011

Amazing experience at this hotel. It is right within the fortified city of Carcassonne, and completely centrally located to all the action. It is quite far from the Carcassonne train station, and takes approximately 15-20 minutes to reach by cab. Would recommend to book a cab in advance because we found great difficulty in getting one once we reached, and finally had to call the hotel to send their own cab. The hotel itself is gorgeous with an exceptionally beautiful lawn that is adjoining one of the rampart walls. The room was very spacious with a big lavish bathroom. We did not eat inside the hotel itself, because of the many options to eat out in the city itself. Would definitely come back to the city and stay here only!

Room Tip: We took the City View Deluxe Room. It was incredibly spacious and luxurious.
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  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank prernakr06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 4 August 2011

The hotel is lovely and everything is as expected in a hotel of this level. I was less than impressed by the hair in the bath tub that had been apparently overlooked by housekeeping. We also felt a little pushed by the wait staff in the restaurant. We went for pre-dinner drinks in the bar but were given our dinner menus before our drrinks orders had been taken and were asked repeatedly to order. Other than that, the hotel is everything you expect and in a truely lovely setting.

I would note that our room was particularly noisey in the morning from 4 when the workers start arriving 9due to limitations on cars in the town) I would suggest requesting a room over the garden.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Lucymama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 4 August 2011

Unbelievable location - not to be missed. Staying in the medieval walled city when the tourists left was truly special. I felt like a guest of royalty. Outstanding and huge bathroom fully stocked with amenities, free bottled water, plush towels and robes and a big, comfortable bed. Luxurious and unique experience.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Digimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danbury, Connecticut
Level Contributor
91 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 30 July 2011

We absolutely loved this place...everything about it ! The hotel itself is just beautiful. Its medieval style and the excellent staff made our stay one of the most memorable ever. The rooms are lovely and in style with the period of the hotel. Our room, while only one of the superior doubles, was very nice. It had leaded and stained glass french doors leading out to the garden....which overlooked the castle. The breakfast that was included each day in Chez Saskia was fantastic and the service was outstanding. Our hotel package also included one dinner, which we ate in La Barbicane. There's a reason why this restaurant is Michelin starred. The food was fabulous and the service was over the top. Very well done ! The Cite itself was incredible. We stayed 3 nights, but definitely could have used a couple more nights to explore the town of Carcassonne more, seen the canal, etc. I would highly recommend staying at this hotel and in the Cite itself. It's a great experience to walk around at night in this car-free enclosed village with quaint shops( yes there are many tacky souvenier shops too) and wonderul restaurants. We'll definitely be back.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank wolfgirl61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel de la Cite Carcassonne - MGallery Collection

Property: Hotel de la Cite Carcassonne - MGallery Collection
Address: Place Auguste-Pierre Pont, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Carcassonne
#1 Romantic Hotel in Carcassonne
#2 Family Hotel in Carcassonne
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel de la Cite Carcassonne - MGallery Collection 5*
Number of rooms: 59
Official Description (provided by the hotel):
Standing between two historic landmarks, the Roman Chateau Comtal and the Gothic Basilica of Saint-Nazaire, the Hotel de la Cite is set in its own glorious gardens. With its solid stone walls, wood paneling and stained-glass windows, the Hotel offers luxurious hospitality and award winning cuisine in its two restaurants. ... more   less 
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Also Known As:
De La Cite Hotel
De La Cite Carcassonne

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