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“Not what you might expect”

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Hotel de la Cite Carcassonne - MGallery Collection
Ranked #2 of 39 Hotels in Carcassonne
Certificate of Excellence
Cheltenham
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Not what you might expect”
Reviewed 15 September 2012

My wife & I stayed in this hotel for several nights at the start of August. It portrays itself as a top-ranked hotel, but our experience was - as you often find with hotel chains even at the premium end - lacking in many areas. On arrival, we were told we had been upgraded to a suite. Initially, we were happy with this. Our suite however was so underlit and surrounded with dark wood panels, it was gloomy most of the time. The suite had a mini-patio immediately outside, which was on a decking - parts of that were rotten and it was poorly maintained. Our suite was adjacent to an office behind Reception, and early every morning, we were woken by racket from both areas, or the gardener raking the gravel outside. We wondered whether the room we had originally booked might have been better. Coffee & tea making facilties were miserly supplied, yet generous bowls of fruit were often left in our room. Prices for anything are extravagant. Breakfast was served in a former restaurant, external to the hotel - as this was still laid out for table service, it was utterly chaotic each morning as guests and staff squeezed around tables to get to and from the breakfast buffet. The offer wasn't too bad but why do premium hotels not serve fresh cooked 'hot' meals? Quietly congealing 'scrambled' eggs should have no place here. To be fair, they did cook omelettes for some. Do you see what I mean? Five Star should not include a series of niggling aggravations.

The views from a decking balcony in the hotel gardens are very good, but mostly of the main part of Carcassonne - best viewed at dusk!

One last word of warning. The hotel gardens lie adjacent to a concert theatre. All manner of performances take place there in summer. We were subjected to four events, including Alice Cooper. I have nothing against Mr Cooper, but not my choice on holiday or at anytime! The noise is loud and goes on until near midnight. Moreover, in the afternoon prior to each performance, the noise from testing & rehearsing shatters the calmness of the gardens. You will find no mention of these performances on the booking sites. We were forewarned only at check-in a bit late wouldn't you say?

When we mentioned all of this at the end of our stay, it was all dismissed by a Receptionist saying "You should have complained sooner". I go on holiday to rest, have fun, and enjoy myself - not battle over hotel shortcomings.

Would we stay again ? No. I can think of many hotels where the quality of care and service is truly five-star.

Room Tip: Get a room as far from the concert area as you can
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  • Stayed August 2012, travelled as a couple
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Helpful?
2 Thank MacCheltenham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Washington DC, District of Columbia
Level 6 Contributor
114 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed 11 September 2012

My little dog and I really enjoyed our stay here, as I was looking for quiet relaxation (he didn't have a choice in the matter!) If you are looking for excitement/parties/nightlife/shopping -- definitely don't stay here... and go to Montpellier instead.

The hotel and grounds are very quiet and peaceful, the perfect environment for decent rest and relaxation. It is wonderful to have the opportunity to sit in total peace and quiet in the gardens as thousands of tourists clog the narrow alleys right outside the hotel -- this particular benefit can hardly be overstated. The basic room I had was very nice, spacious and clean. The maid service was excellent. The breakfast was fantastic, served by friendly staff, and for a small surcharge, can be delivered to your room (it was included in my room rate but otherwise costs 33 E, which is pretty steep for Carcassonne). For an American, it's pretty fantastic to sleep in a castle! And while the rooms are very pricey for Carcassonne, a similar hotel in Paris would be at least twice (thrice??) the price.

The negatives are that it's pretty difficult to get to/from the hotel. I arrived late at the train station and couldn't find a cab nearby.... but the hotel kindly called one for me, a nice car that arrived within only a few minutes. It's not possible to get cars in/out of the walled city during certain hours, so if you are traveling with a family or a lot of bags, you might have a tough time despite great efforts by the hotel to compensate for this reasonable regulation. Another big negative is that it really needs some kind of a fitness facility.

Overall, I think this hotel is spectacular and I would rate it as one of the most unique places I've stayed anywhere (the M Gallery hotels tend to be exceptional, in my experience.)

  • Stayed September 2012, travelled solo
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Helpful?
2 Thank nnsanci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool
Level 4 Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 10 September 2012

My wife and I spent three days at the hotel at the end of August.

The hotel is situated in the heart of the medieval city. The great advantage of this is that you can take in the sites in the morning or early evening without the intrusion of the large numbers of tourists who throng the narrow streets during the summer months.

Despite it still being the school holidays the hotel was fairly quiet and we were lucky enough to be upgraded to a Junior Suite - Medieval Suite - which overlooked the square and across to the basilica. The room was large with an extremely comfortable bed. The bathroom was also of decent size with a separate bath, walk-in shower and good quality toiletries. Notwithstanding some earlier reviews, the air conditioning worked perfectly though the management might like to check a couple of the taps in the bathroom, which could do with some minor maintenance.

The hotel's grounds are extremely well kept with good views over the ramparts and surrounding countryside. The pleasant - albeit smallish - swimming pool is a great place to relax in the afternoon and is a haven of tranquility. The poolside bar wasn't open during our stay but one of the staff appeared at regular intervals to take drinks orders etc.

We didn't eat dinner in the hotel as we wanted to try some of the highly recommended local restaurants but the range and quality of the options for breakfast were exceptional and was complemented by the friendliness and helpfulness of the staff. In fact, all the staff we came into contact with were a credit to the hotel and seemed genuinely keen to do whatever was required to make our stay as enjoyable as possible. As an example, the hotel provides DVDs to watch in the room but, for some reason, our suite lacked the necessary player. The staff on reception were very apologetic and the omission was rectified the next day.

The only criticism we had was that our sleep was disturbed on several occasions by a banging door - we suspect it was probably the one at the rear of the hotel opposite the internal entrance to Chez Saskia.

All-in-all, the hotel more than met our expectations and we look forward to visiting again in the future.

Room Tip: Rooms overlooking the garden have great views over the ramparts and some have terraces/balconies tha...
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  • Stayed August 2012, travelled as a couple
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Helpful?
Thank Probus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rural uk
Level 4 Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 September 2012

This hotel is situated so close to the main site of la Cite you almost feel part of it. Excellent value rooms in main building, quite luxurious. Parking available. Pool looked clean but we didn't use it . Not many members of staff around, often check in was crowded with queues whilst the receptionist also worked in the bar. Breakfast was lovely, all local produce of a good quality; continental style with a selection of breads and pastries, yoghurt and juice. Cheese and ham available at no extra charge. The airy terrace and dining area was pleasant; lovely in the morning but also for drinks in the evening. Lots of restaurants nearby to suit all tastes.English spoken. Only downside ; the elusive staff members!

Room Tip: Rooms in the main building are apparently the nicest.
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  • Stayed August 2012, travelled with family
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Helpful?
Thank mummybearRuralUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrisburg, Pennsylvania
1 review
Reviewed 3 September 2012

Our room was elegant, well maintained and extremely comfortable. Very high ceilings, gorgeous baseboard and crown trim, floor-to-ceiling damask draperies, marble and porcelain bathroom, 2 closets, great air-conditioning and a breath-taking view of the courtyard and city! Bed was sleep heaven. Staff was amazing. Grounds were beautiful. Location in the city was perfect. What more could you ask for?...a closer place to park? Who cares? It was worth it!

Room Tip: Request 2nd or 3rd courtyard view which also gives you a breathtaking view of the city outside the w...
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  • Stayed August 2012, travelled as a couple
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Helpful?
Thank Blessed N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
103 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 28 August 2012

The hotel is set in the medieval city which is not accessible by car. We did have some trouble trying to work out how to get to the hotel and had to call the hotel to find out how to get there – basically you have to park in the parking lot alongside the walls of the medieval city and the hotel picks you up from there – have your reservation confirmation on hand so that you can show it to the parking attendant. Apparently the hotel has its own parking, which costs €15 a day, but after driving around for a bit and finally getting to the car park that we did, we opted to just park there – the car was perfectly safe as the car park is used by other hotels and an attendant is stationed there. The hotel’s car then takes you and your luggage to the hotel through the very narrow streets of the city.

The hotel was good and perfectly placed with easy access to the castle and the beautiful church. We decided to stay at this hotel because we had limited time and it was convenient. It is an expensive hotel and to be honest we didn’t really spend a lot of time in it – so I think it is balancing the cost versus the convenience. Having said that, there are hotels near the Medieval city which are within walking distance. We did however, enjoy being “in the middle of it” though and the hotel itself is lovely. It was fantastic waking up early in the morning and walking out into the cobbled streets of the medieval city whilst the world was stirring and it did make you feel as though you had time travelled. The castle is magnificent. It is worth walking all the way down to the bridge which linkks the old city to the new to see the castle in all its glory from below. At night it is just magical.

The hotel rooms are comfortable, tastefully decorated but a little on the small side but again the view was great and that is what it is all about. One thing worth noting: the pillows are very thick and high – if you don’t want to wake up with neck ache ask for a different pillow. The hotel has a lovely garden and pool which is very peaceful – it really does transport you to a different world and you would never say that just beyond the walls, the streets are teeming with tourists.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank AwA123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 August 2012

Since the hotel was located inside the medieval city there is a bit of a procedure to get inside the walls if you have a car. We arrived in the parking lot ( although we accidently entered the city walls with our car ) and reception advised to go back outside where there was a person from the hotel who came with a small car that will take you to the hotel. In my opinion it was well organised however it took time. All part of the experience in staying inside the walls.
The hotel had beautiful groomed grounds and a pool. Our room was great on the ground floor and our back door opened onto the pool are so we felt like we had our own back yard. Large clean room and bathroom. A bonus we had a shower and a separate bath tub. Service was good and the wifi was great consdiering the router was in the room.
It was a shame we were only there for 2 days and one night, we really loved it and would stay again.

Room Tip: Ground floor near the pool is recommnended
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank Diane_T80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel de la Cite Carcassonne - MGallery Collection

Property: Hotel de la Cite Carcassonne - MGallery Collection
Address: Place Auguste-Pierre Pont, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Carcassonne
#1 Luxury Hotel in Carcassonne
#2 Family Hotel in Carcassonne
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel de la Cite Carcassonne - MGallery Collection 5*
Number of rooms: 59
Official Description (provided by the hotel):
Standing between two historic landmarks, the Roman Chateau Comtal and the Gothic Basilica of Saint-Nazaire, the Hotel de la Cite is set in its own glorious gardens. With its solid stone walls, wood paneling and stained-glass windows, the Hotel offers luxurious hospitality and award winning cuisine in its two restaurants. ... more   less 
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Also Known As:
De La Cite Hotel
De La Cite Carcassonne

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