My wife & I stayed in this hotel for several nights at the start of August. It portrays itself as a top-ranked hotel, but our experience was - as you often find with hotel chains even at the premium end - lacking in many areas. On arrival, we were told we had been upgraded to a suite. Initially, we were happy with this. Our suite however was so underlit and surrounded with dark wood panels, it was gloomy most of the time. The suite had a mini-patio immediately outside, which was on a decking - parts of that were rotten and it was poorly maintained. Our suite was adjacent to an office behind Reception, and early every morning, we were woken by racket from both areas, or the gardener raking the gravel outside. We wondered whether the room we had originally booked might have been better. Coffee & tea making facilties were miserly supplied, yet generous bowls of fruit were often left in our room. Prices for anything are extravagant. Breakfast was served in a former restaurant, external to the hotel - as this was still laid out for table service, it was utterly chaotic each morning as guests and staff squeezed around tables to get to and from the breakfast buffet. The offer wasn't too bad but why do premium hotels not serve fresh cooked 'hot' meals? Quietly congealing 'scrambled' eggs should have no place here. To be fair, they did cook omelettes for some. Do you see what I mean? Five Star should not include a series of niggling aggravations.
The views from a decking balcony in the hotel gardens are very good, but mostly of the main part of Carcassonne - best viewed at dusk!
One last word of warning. The hotel gardens lie adjacent to a concert theatre. All manner of performances take place there in summer. We were subjected to four events, including Alice Cooper. I have nothing against Mr Cooper, but not my choice on holiday or at anytime! The noise is loud and goes on until near midnight. Moreover, in the afternoon prior to each performance, the noise from testing & rehearsing shatters the calmness of the gardens. You will find no mention of these performances on the booking sites. We were forewarned only at check-in a bit late wouldn't you say?
When we mentioned all of this at the end of our stay, it was all dismissed by a Receptionist saying "You should have complained sooner". I go on holiday to rest, have fun, and enjoy myself - not battle over hotel shortcomings.
Would we stay again ? No. I can think of many hotels where the quality of care and service is truly five-star.
- Official Description (provided by the hotel):
- Standing between two historic landmarks, the Roman Chateau Comtal and the Gothic Basilica of Saint-Nazaire, the Hotel de la Cite is set in its own glorious gardens. With its solid stone walls, wood paneling and stained-glass windows, the Hotel offers luxurious hospitality and award winning cuisine in its two restaurants. ... more less
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- Also Known As:
- De La Cite Hotel
- De La Cite Carcassonne