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Hotel de la Cite Carcassonne - MGallery Collection
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Reviews (1,666)
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All reviewslibrary bartasting menujunior suitewalled citymichelin starbeautiful hotelold citycar parkluxury hotelyour luggagegarden viewthe hotel offersnarrow streetshotel restaurantwithin the wallshotel guestsmagical place
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Reviewed 9 June 2013 via mobile

We stayed 3 nights and enjoyed every minute. The hotel is beautiful and historic and the staff provided excellent service. We had all breakfasts, one lunch and a dinner in the hotel. The quality of food was excellent. The other restaurants recommended by the hotel, especially Comte Roger, were also very good. We had a junior suite with separate sitting room and the en suite had both a shower and tub. Our room provided views in three directions: the village, basilica and garden overlooking the ramparts to the city below. I highly recommend this hotel when staying in Carcassonne.

  • Stayed: May 2013
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1  Thank BobKatUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-de-la-cite11, PA to the General Manager at Hotel de la Cite Carcassonne - MGallery Collection, responded to this reviewResponded 25 June 2013

Thank you very much for your very warm recommendation of Hôtel de la Cité! We are indeed happy to know how much you enjoyed your room and its views, as well as the food at our fine-dining restaurant. We have of course passed on your kind comments regarding service to our staff and all hope to have the pleasure of welcoming you back whenever you're in our area.

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Reviewed 8 June 2013

Hotel de la Cite is a lovely hotel in spacious gardens, with courteous and helpful staff. It is a beautifully maintained property and a very peaceful and restful place to spend a short break. We particularly liked the enthusiastic lady who manages the breakfast service, and the breakfast itself was excellent. Perfect as a base for exploring this magical, historic city, our only slight criticism of the hotel was that the outdoor pool, which is advertised as heated, was cold. This was an important consideration in booking the hotel as we have young children so we were surprised, but this may be explained by the fact that our visit was slightly out of season. In any case, our children found more than enough to explore and enjoy in the city, as we did. The beauty of the walled city is truly breathtaking. At the same time, despite the colours and sounds of modern tourism, the fortifications powerfully convey the impression of past dangers, especially when the city quietens in the evening. Enjoy your visit...

Room Tip: Room 222 overlooks a lovely small garden with great views
  • Stayed: June 2013, travelled with family
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1  Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-de-la-cite11, PA to the General Manager at Hotel de la Cite Carcassonne - MGallery Collection, responded to this reviewResponded 24 June 2013

Thank you for taking the time to write about your impressions after your recent stay at Hôtel de la Cité. We are very pleased to know how much you liked the place, its surroundings and that our staff made you feel so welcome. It is true that our hotel provides an excellent starting point for day-trips to visit castles, ancient abbeys and picturesque villages. We're happy to know you were able to explore the area as well as the Citadel. We're sorry to learn you felt that the hotel's pool was cold at the time of your stay, though it has in fact been heated since early May.
We hope you will give us the pleasure of welcoming you back when you next return to our region - for more exciting discoveries!

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Reviewed 2 June 2013 via mobile

This hotel is beyond most budgets but if you enjoy luxury holidays, this hotel will please even the pickiest guests. Perfectly located and with beautiful attention to detail.
The staff were kind and helpful and the restaurant will make vegetarian dishes on request.

  • Stayed: June 2013
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2  Thank Amanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-de-la-cite11, PA to the General Manager at Hotel de la Cite Carcassonne - MGallery Collection, responded to this reviewResponded 24 June 2013

Thank you for your warm comments about Hôtel de la Cité after your recent stay with us. We are obviously delighted to learn that you were pleased with what our hotel has to offer and that our staff was able to make you feel at home. We hope you will return whenever you next travel through our area - we'd be very happy to be able to welcome you back.

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Reviewed 28 May 2013

As Carcassonne was a place I have always wanted to visit, we booked this hotel to make the total experience. It certainly did that! We had a "memorable moment" package, so after some of the small hotels we had experienced the weeks before in France, the large room, garden views from the bedroom and cathedral views from the bathroom stated it off well. While the weather was terrible, our lovely private wine tasting downstairs in the cellar with George, the Sommelier of the Michelin stared restaurant on site, and the decor of the hotel and its ambience meant being stuck indoors still made it a great stay. (Thanks George, your wine-english and our wine-french matched!!) Our degustation dinner at La Barbacane was also memorable.

Stayed: May 2013, travelled as a couple
2  Thank Moya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-de-la-cite11, PA to the General Manager at Hotel de la Cite Carcassonne - MGallery Collection, responded to this reviewResponded 24 June 2013

Thank you for sharing your recent experience at Hôtel de la Cité. We are really gratified to learn that, in spite of being indoors due to the poor weather, you enjoyed your time with us! We have passed on your kind comments regarding the wine-tasting experience and the dinner at La Barbacane to the kitchen and restaurant staff. We hope to be able to welcome you whenever you're next in our area - and hopefully, the weather will be on hand to make your stay even more memorable.

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Reviewed 28 May 2013

What an exciting location within the ancient walls of Carcassonne! Our first evening's gathering in a lovely reception area where one could step outside to a lovely garden & a view overlooking the city and surrounding area that felt like you had stepped into a knight's tale.
The dinner that evening in the Michelin-starred La Barbacane was as good as one could get in Paris.
We had a lovely suite with a huge bathroom, walk in shower, double sinks, windows that overlooked a cobblestoned entrance.

  • Stayed: May 2013, travelled with friends
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1  Thank debbie1webbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-de-la-cite11, PA to the General Manager at Hotel de la Cite Carcassonne - MGallery Collection, responded to this reviewResponded 24 June 2013

We were very glad to read your pleasant comments about your stay at Hôtel de la Cité. Thank you for taking the time to write about all the aspects of the hotel and the restaurant that you enjoyed while you were with us. We look forward to being able to have you with us again when you next return to our region.

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