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“A wonderful hotel” 5 of 5 bubbles
Review of Mercure Carcassonne La Cite Hotel

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Mercure Carcassonne La Cite Hotel
Ranked #8 of 39 Hotels in Carcassonne
Certificate of Excellence
Moscow, Russia
Level Contributor
57 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“A wonderful hotel”
5 of 5 bubbles Reviewed 10 August 2011

That’s a wonderful hotel. Great location, good restaurant, green yard, comfortable pool and terrace, attentive personal make it one of the best of the spot.
Nevertheless a lack of employees on the reception: often you should wait until receptionist to be available.

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travellerGregory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
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  • English first
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English first
Toronto, Canada
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 10 August 2011

The hotel's location is excellent--it is only a short walk to reach the castle. I had their buffet breakfast and I also had lunch at the hotel--their food is delicious! The rooms are comfortable and clean, making for a pleasant stay.

Stayed July 2011, travelled with friends
Helpful?
Thank L D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dungarvan
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 8 August 2011

Rooms were very comfortable and clean. Staff at reception were very efficient.
The restaurant was very good value and the quality of the food was of a high standard. It was a very peaceful location given its close proximity to the medieval city. I would recommend this hotel.

  • Stayed August 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank eoinh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami beach
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 6 August 2011

The hotel is ok. Nothing spectacular; small rooms, not the most comfortable beds but good location with parking. It all comes down to how much you pay for it per night....

  • Stayed March 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank MariannaMiamibeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kilkenny
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 1 August 2011

Great location, great car parking, fresh boutique style appearance.
We saw NONE of the staff smile while we were there except for one very kind pool/bar attendant. Took 2 rooms, 3 bed room lovely, 2 bed room tiny, we also had a problem with a very bad smell in one room, which we had to sort ourselves, not one member of staff came to investigate. Myself and my very young daughter were eventually offered a double bed on a different floor but it was not acceptable so we did sleep in the bad smell......they gave myself and my husband complimentary breakfast the next morning so that helped somehat..........however, expected better treatment with the price we paid for 5 people.
On a positive side, location great, pool lovely,breakfast good ...............just needs some friendly smiling reception staff who put the customer first.

  • Stayed July 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kilkenny311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonsberg, Norway
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 29 July 2011

This excellent hotel is perfectly situated just outside the walls of Le Cite. Very friendly and helpful staff. Great rooms (Superior) with direct access to the pool. Pool is a must when it was 37 degrees hot. The bathroom was very delicate. Very nice bathroom. All the facilities was very cleen. Large carpark.
The aircon could have been better.

  • Stayed August 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Touran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cuernavaca
Level Contributor
6 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 22 July 2011

The rooms are small but very confortable. Bathrooms large. The staff is very helpfull. Breakfast buffet is okay. Dinner option is a great value and the food is good, but the portions are large. The pool is very nice.

  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gigi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Carcassonne La Cite Hotel

Property: Mercure Carcassonne La Cite Hotel
Address: 18 rue Camille Saint Saens, 11000 Carcassonne, France (Formerly Mercure Carcassonne Porte de la Cite)
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Carcassonne
#4 Luxury Hotel in Carcassonne
#6 Romantic Hotel in Carcassonne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Carcassonne La Cite Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 80 rooms (all non smoking) and 3 meeting rooms. The hotel has two private secured and free car parks. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. ... more   less 
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Also Known As:
Mercure Carcassonne Porte De La Cite Hotel Carcassonne

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