Stayed here for 3 nights over the bank holiday weekend. Fairly convenient location for the walled city but note that the trees have grown considerably since the Mercure website pictures so there is only a restricted view of the walled city from some rooms. Bar prices are quite reasonable as are restaurant prices. The standard rooms are quite small, have very restricted storage space but they have reasonably good bathrooms.However there are some issues. The swimming pool is officially open from 1st June to 30th September. We arrived Friday but were unable to get into the pool until 1pm Sunday which also meant there were no loungers to relax in the sun. The pool itself is not kept particularly clean. The changing facilities were also not clean and from the smell and appearance are suffering water damage. Anothre issue is the air conditioning which only pumped out hot air. Apparently they change it from a winter setting to summer setting at some point but until then even though it may be hot you cannot cool the room. We had an unbearably hot night on the Friday night and consequently got little sleep. And finally the staff can be decidely unfriendly and rude, like the receptionist who kept insisting the pool was open and treated us like imbeciles when we couldn't open the gate. I did try and speak to the Manager but was told he was not available but the receptionist did reduce our bill by €10 per night.
- Official Description (provided by the hotel):
- 5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 80 rooms (all non smoking) and 3 meeting rooms. The hotel has two private secured and free car parks. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. ... more less
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- Also Known As:
- Mercure Carcassonne Porte De La Cite Hotel Carcassonne