We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very Good. Excellent Restaurant and service.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Mercure Carcassonne La Cite Hotel
Ranked #10 of 39 Hotels in Carcassonne
Reviewed 29 June 2013

We've just got back from Carcassonne after staying at this hotel. Very good food and excellent service in the restaurant,Swimming pool . Well placed for an easy walk into Carcassone cite, if you want to eat within the city walls. There is free WiFi and you just ask for the key . Would stay there again. Air Conditioned rooms . Smallish but functional room, very clean and functional bathroom. Shower was very good.

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank betacam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlainGM, Directeur général at Mercure Carcassonne La Cite Hotel, responded to this reviewResponded 15 July 2013

Dear customer,

Thank you for this comment.

I am happy to read it.

If you come back, we have "privilege room".

These rooms are more large.

I hope see you again.

Alain DAURTIEU.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,567)
Traveller rating
Traveller type
Time of year
Language
  • More languages

360 - 366 of 1,567 reviews

Reviewed 28 June 2013

A no fuss clean hotel with helpful staff for an overnight on a road trip. Very close to the walled city. Great parking. Nice size rooms. Good breakfast. Secure parking in front of the hotel. Some rooms have a view of the walled city, but it is so close that one does walk there and back a couple times.
The Walled City itself is an absolute gem. Good places to eat. great little squares to discover. A walk on the medieval ramparts is unique. A great place to visit.

Room Tip: Try to avoid the rooms on the east side that look out over the parking lot.
See more room tips
  • Stayed: April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlainGM, Directeur général at Mercure Carcassonne La Cite Hotel, responded to this reviewResponded 15 July 2013

Dear customer,

Thank you, i am happy to read your comment.

I hope see you again.

You are welcome.

Alain DAURTIEU.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2013

stayed one night to see the old city. A nice short walk away(maybe 3-4 blocks). Staff very helpful. Rooms comfortable but small. Breakfast was good but the most expensive of the trip, 14.5 euro. It was close enough to old city to go back for night photos. Cost wise a little on the high side but you pay for the location. Fairly easy to find and free parking

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TexasGunnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlainGM, Directeur général at Mercure Carcassonne La Cite Hotel, responded to this reviewResponded 15 July 2013

Dear customer,

Thank you for your comment;

If you come back, we have an another type of room.

The "privilège room" are more large.

I hope see you again.

Alain DAURTIEU.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2013

You can park for free in a gated lot and walk to the old city just up the street. I could see the fortress from my room's window. Being close by the old city is so worth it. We walked back and forth three times in 24 hours. Mercure is a good quality brand.

  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank TravelManCan47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2013

We liked this hotel a lot thanks to its brilliant location next to the cité and our free upgrade to a superior room. The superior room afforded us an excellent night's sleep. We were less happy with breakfast at €14 per person and the chaotic arrangements where there are too many people fighting for too few places.

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TAHull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2013

Good location near city walls.Service in the bar for pre-dinner drinks was poor we had to ask for the table to be cleared of dirty glasses. Food in restaurant was quite good,service a little chaotic,to many untrained staff.

  • Stayed: June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank alfred n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2013

Pleasant clean hotel in excellent quiet location a couple of minutes walk from the old city walls. Common areas attractive, lovely pool but unheated and far too cold to swim in at the beginning of June which was a disappointment. Bedroom small but comfy bed, view over fields and very good bathroom. Staff variable - some very friendly and helpful - others not so much. Food mostly pretty good especially breakfast, but my husband suffered from a bad stomach after a dinner in the hotel - can only assume it was this as we had eaten and drunk exactly the same apart from that.

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Olwyn30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Carcassonne hotels
0.3 mi away
Hotel de la Cite Carcassonne - MGallery Collection
0.3 mi away
Best Western Hotel Le Donjon
0.1 mi away
Hotel du Chateau
Hotel du Chateau
#4 of 39 in Carcassonne
798 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel Montmorency
Hotel Montmorency
#11 of 39 in Carcassonne
808 reviews
0.4 mi away
Hotel du Pont Vieux
Hotel du Pont Vieux
#3 of 39 in Carcassonne
507 reviews
1.9 mi away
Hotel La Bastide Saint Martin
Hotel La Bastide Saint Martin
#2 of 39 in Carcassonne
327 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Carcassonne La Cite Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Carcassonne La Cite Hotel

Address: 18 rue Camille Saint Saens, 11000 Carcassonne, France (Formerly Mercure Carcassonne Porte de la Cite)
Phone Number:
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Carcassonne
#5 Luxury Hotel in Carcassonne
#6 Romantic Hotel in Carcassonne
Price Range: £74 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Carcassonne La Cite Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 80 rooms (all non smoking) and 3 meeting rooms. The hotel has two private secured and free car parks. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, ACCOR, Hotels.com, Odigeo, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Mercure Carcassonne La Cite Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Carcassonne Porte De La Cite Hotel Carcassonne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing