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“Fantastic location for Medieval city visit”

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Mercure Carcassonne La Cite Hotel
Ranked #8 of 39 Hotels in Carcassonne
Certificate of Excellence
Sydney
Level Contributor
6 reviews
6 hotel reviews
“Fantastic location for Medieval city visit”
4 of 5 bubbles Reviewed 21 August 2013

Great location within walking distance to medieval city, perfect for day and night visits and only a short walk uphill. Rooms a bit small for extended stay and no fridge in our room, so may need to check if other rooms bigger and with fridge if required. Breakfast, dinner and pool area all fantastic. Outdoor dining available, staff friendly. Having parking available is fantastic as very busy in this area.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Kazza1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,406 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
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English first
London, England, United Kingdom
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 19 August 2013 via mobile

Stayed in August . Loved the location just 5 mins walk from the cite. Pool great and lovely varied breakfast. Room looked fantastic however aircon just blew warm air in. We were travelling with 3 kids under the age of 7 and it was unbearable. We sent for help but were told that the hotel policy is to not allow the aircon to blow colder than the level we had it - "environmental reasons"!!!
To be clear, it was August and the outside air temp was far colder than the temp of our room.
This was disgraceful in my view. To add insult to injury I met another guest at breakfast who complained that his room was too cold!
In summary - sort out your aircon mercure!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ennis, Ireland
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 17 August 2013

Great location within 5 minutes walk of the old city of Carcassonne. Large, comfortable, quiet room. Good parking. Have stayed on a number of occasions over the last few years & the standard has stayed high. Carcassonne is very busy in August - so would recommend May/June or September as better options to truly enjoy the location

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Siobhan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apex, North Carolina, United States
Level Contributor
149 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 26 July 2013

The city Carcasonne is wonderful to explore. It is an old restored city within easy walking distance to the hotel. We thought that the room was a good size for the two of us and we had a nice large window. I think the location of your room is very important as some of the people on the trip with us had much smaller rooms with very tiny windows. The breakfast was o.k. but the dinner was not one of my favorites. The swimming pool was nice and the parking lot is secure.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathleen598
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, UK
Level Contributor
163 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
1 of 5 bubbles Reviewed 22 July 2013

Stayed here for three nights as part of a British tour group. The hotel's only advantage was its close proximity to the old city which was a five minute walk away. Our room was very small although clean but with a tiny window which let very little light into the room. The breakfast was OK (just) but the evening meals were appalling and were virtually inedible - possibly the worst food I have been given anywhere in the world! The restaurant/bar and reception staff were very unfriendly and didn't seem to care at all for non-French clientele. I would certainly never stay here again nor would I recommend it to anyone unable to speak fluent French!

Room Tip: My tip would be find a different hotel!
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Carcassonne La Cite Hotel

Property: Mercure Carcassonne La Cite Hotel
Address: 18 rue Camille Saint Saens, 11000 Carcassonne, France (Formerly Mercure Carcassonne Porte de la Cite)
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Carcassonne
#5 Luxury Hotel in Carcassonne
#6 Romantic Hotel in Carcassonne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Carcassonne La Cite Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 80 rooms (all non smoking) and 3 meeting rooms. The hotel has two private secured and free car parks. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. ... more   less 
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Also Known As:
Mercure Carcassonne Porte De La Cite Hotel Carcassonne

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