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“Great location”

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Mercure Carcassonne La Cite Hotel
Ranked #10 of 39 Hotels in Carcassonne
Hereford, United Kingdom
Level Contributor
68 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great location”
Reviewed 23 September 2013

Frankly I'm surprised one can find a hotel with decent parking that is this close to the old city but our tour group managed it and ours was one of 19 cars!

The hotel is in a great location and had all we could have hoped for in our one night stay.

The rooms are a good size and had everything we have come to expect of the Mercure group. A shame it was too cold to try the outdoor swimming pool.

  • Stayed September 2013, travelled with friends
    • Value
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Helpful?
Thank M0llyGT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (123)
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  • English first
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English first
Guildford, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 September 2013

The hotel is located 2 minutes walk from the entrance to the Citadel. The cafes, restaurants and especially the history associated with the town are truly special. The rooms in the hotel are very large, very clean and very well provided. The breakfast in the hotel restaurant is excellent more American/UK than French. It's a shame the staff in the restaurant don't go on similar US/UK customer service courses - it's France what should we expect!!

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank NeilGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Solihull, England, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 September 2013

Typical Mercure formula, clean and comfortable rooms, rooms compact but absolutely fine if all you want is somewhere to sleep and you're out all day sight seeing. Chose the Mercure for its location: easy to find (we drove here) with free parking (if you can find a space) and situated about 5 minutes stroll from the old city. Not tried the in-house restaurant - there are numerous choices with plenty of atmosphere in the old city just a short walk away.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertford, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 September 2013

All inclusive B&B costing through travel tour company, we would have done better with the mid-price option, 100m down the road! Our room was too small for 2 friends on a 5 night stay, no drawers or bedside space, narrow gaps and poor mirror positions. Sheets and towels were changed daily and the hotel is very clean. Breakfast is a substantial buffet, plenty of choice. Bar often empty of both clients and staff, some of whom need a refresher course at charm school! Others were absolutely fabulous. It's in a good place to access the mediaeval cite, where there are ample places to eat, drink and watch the world go by.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Zipcooler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 September 2013

Absolutely loved this hotel. Very close to the old city and was about 5 minutes walk. Comfortable room overlooking swimming pool. Ate in the hotel restaurant and the food and service was excellent. Will definitely be back.

  • Stayed August 2013, travelled as a couple
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Helpful?
Thank linwik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
portsmouth
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 September 2013

Good quality hotel well situated for the medieval castle, rooms were fine with all amenities. One niggle was the price of the breakfast an astonishing 14 euros pp for the resturant and even 8 euros pp for a "fast" version in the bar. Just walk to the old town for the same thing at a fraction of the price. Otherwise a comfortable stay with an inviting pool.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank PortsmouthPesty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 September 2013

When we arrived, we were rather dubious of the location because our sat-nav took us down a residential street on the outskirts of the city. However, if you are arriving by car and need a place to park, this is ideal. The hotel is very typical of a modern French hotel. Rooms are clean, comfortable and functional but lack character. It is a short walk (uphill) to the old city, which enables you to get there early, before all the tour buses arrive, and the "new" town is within walkable distance. The reception staff left a lot to be desired, perhaps because we arrived at a bad time (?) but as well as our booking confirmation a credit card and passports, we were required to produce the original credit card that the booking had been made on (a first for me). As we were there in the summer, we tried to make use of the pool, but there were not enough chairs in the pool area to accommodate the number of guest trying to use the facility. I'm sure that there is a limited season for using the pool, but it was one of the selling points for the hotel and left me feeling disappointed. We ate breakfast one morning and thought it was very overpriced. The next day, we walked to the old city and had a lovely breakfast for half the price. This is a good hotel for visiting Carcassone, but not if you want to spend time in the hotel and make use of the facilities.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank London1915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Carcassonne La Cite Hotel

Property: Mercure Carcassonne La Cite Hotel
Address: 18 rue Camille Saint Saens, 11000 Carcassonne, France (Formerly Mercure Carcassonne Porte de la Cite)
Phone Number:
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Carcassonne
#5 Luxury Hotel in Carcassonne
#6 Romantic Hotel in Carcassonne
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Carcassonne La Cite Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 80 rooms (all non smoking) and 3 meeting rooms. The hotel has two private secured and free car parks. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. ... more   less 
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Also Known As:
Mercure Carcassonne Porte De La Cite Hotel Carcassonne

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