I booked this hotel on the Mercure website on a non-cancellable 'hot deal'. The price starts in £s then converts to Euros so I ended paying £10 in conversion rates. When I discovered that other websites were advertising the same deal for about £100 less I phoned and emailed to complain but received absolutely no rebate or satisfactory explanation as it was not within 24 hours of booking. On arrival at the hotel (which is ideally close for visiting the medieval city) I discovered that I had been charged the FULL rack rate for the first night and only a €30 rebate for the second. So much for a hot deal! The reception staff had no interest in offering any sort of compensation.
The hotel is popular with coach parties so the dining room could be quite noisy, and we were disturbed by cases being wheeled early in the morning!
The first room we were offered was the furthest most from reception, unsuitable as I am disabled. The second was small and dark and overlooked the carpark. The third was a huge disabled adapted room with doors leading on to the garden. Very nice.
We had dinner one evening. My husband's meat was raw and fatty. It was recooked but he left nearly half as it was not good. My fish dish was mediocre.
The breakfast buffet was good and the staff helpful.
- Official Description (provided by the hotel):
- 5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 80 rooms (all non smoking) and 3 meeting rooms. The hotel has two private secured and free car parks. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. ... more less
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- Also Known As:
- Mercure Carcassonne Porte De La Cite Hotel Carcassonne