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Mercure Carcassonne La Cite Hotel
Ranked #10 of 39 Hotels in Carcassonne
Reviewed 11 July 2014

We stayed here for two nights to explore this fantastic area . The hotel is just outside the old city and is very easy to walk to . They have a good sized free car park and a cute swimming pool if it ever stopped blowing to use it !
Not much to say other than that , the rooms are a reasonable size and clean . We did not have the breakfast - you can do a lot better and cheaper outside .

Stayed: July 2014, travelled as a couple
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 July 2014

I booked this hotel on the Mercure website on a non-cancellable 'hot deal'. The price starts in £s then converts to Euros so I ended paying £10 in conversion rates. When I discovered that other websites were advertising the same deal for about £100 less I phoned and emailed to complain but received absolutely no rebate or satisfactory explanation as it was not within 24 hours of booking. On arrival at the hotel (which is ideally close for visiting the medieval city) I discovered that I had been charged the FULL rack rate for the first night and only a €30 rebate for the second. So much for a hot deal! The reception staff had no interest in offering any sort of compensation.
The hotel is popular with coach parties so the dining room could be quite noisy, and we were disturbed by cases being wheeled early in the morning!
The first room we were offered was the furthest most from reception, unsuitable as I am disabled. The second was small and dark and overlooked the carpark. The third was a huge disabled adapted room with doors leading on to the garden. Very nice.
We had dinner one evening. My husband's meat was raw and fatty. It was recooked but he left nearly half as it was not good. My fish dish was mediocre.
The breakfast buffet was good and the staff helpful.

Room Tip: Perhaps phone in advance or refuse to have the first room offered.
  • Stayed: July 2014, travelled as a couple
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Thank CharliM_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Great location for the medieval cite, secure car park, lovely gardens and having a swimming pool is a great bonus way to relax after a days site seeing.
The food in the restaurant is very good and presentation also of a good standard with a good choice for dinner and breakfast.
The staff could do with some training though there was a good welcome on arrival at the hotel, the restaurant staff do not attempt to greet you or show any interest in making sure that the food is to your liking. The wine and water were plonked down on the table with no attempt to pour these out they were not bothered to make any conversation or show you procedure for breakfast etc.
On having a pre-dinner drink in the bar one of the bar staff dropped a full glass of Gin and Tonic in front of me, though they cleared this and the broken glass up quickly no consideration was made as to the staining of this on my dress and the resulting shard of glass that cut my foot. I tried to explain about the damage and was informed that if I spoke Spanish this would be easier for her to understand ! On mentioning this on checking out the following morning the receptionist seemed perplexed and questioned why I had not been offered to have my dress dry cleaned or why I was asked to speak Spanish ( and this a French hotel ) ! They did reimburse the cost of the drinks !
The room was adequate and overlooked the car park which was quiet. The carpet could do with a clean and had a slight unpleasant tinge to it. The room was beginning to look a little tired. A light was not working which was fixed, though the electric fan in the bathroom was broken this was not mended whilst we were staying.

  • Stayed: June 2014, travelled as a couple
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2  Thank citytraveller33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Fourth and final stop using up my Accor reward points and after two nights away from Accor in a huge standard room in a Kyriad Prestige near Toulon this was a disappointment. We booked a standard room for two nights. The plus points are - great location (about 350 meters from main entrance to Cite), free car parking, free Wi-Fi, air conditioning, good bathroom, sensibly priced bar (only slightly higher than Cite prices), clean pool and gardens/patio aea. Negatives - standard rooms are tiny with a small window so you're really keen to get out of it, small safe for which you have to ask for a key and they then charge you a deposit, no fridge, used by tour groups so time your visit to breakfast before or after the hoards. They did their best to keep the breakfast bar stocked but weren't completely successful which when you're paying 15 euros each is disappointing.

  • Stayed: July 2014, travelled as a couple
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Thank SugarloafView
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

I loved this hotel. It is located right at the gate to the city, has on site parking and every convenience of a modern hotel. The breakfast was great and the staff very helpful. Our took had a garden view near the swimming pool and frankly from my perspective, this is the best value for money hotel in town.

Room Tip: Try for a ground floor garden room
  • Stayed: June 2014, travelled as a couple
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Thank Raymond D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

Our city break to Carcassonne was greatly enhanced by our choice to stay at this hotel. The room was comfortable and spotlessly clear. Air conditioning was very welcome indeed. The location is ideal as it is a short walk to the main entrance to the Cite. It was lovely to come back to a relaxing hour by the pool and a cooling swim after a long day's sightseeing and cycling. The food is of a high standard, although on busy evenings the wait to be served is a little long. Breakfast a tad pricey, but the choice is terrific and of high quality. We found the staff to be very helpful and would highly recommend this as a great base from which to explore the Carcassonne area and the Canal du Midi.

Our room had a wonderful view of the Cite at night when it is illuminated and looking like something out of a fairy tale. Loved the trip and would go back.

Room Tip: A room overlooking the garden and pool area.
  • Stayed: June 2014, travelled as a couple
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Thank ebontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

You certainly dont want to be inside the old city, so this is perfectly located 2 minutes from the main entrance. You simply walk across the car park and you are there. Yhe property is well decorated and should be classified as a low 4 star. Small reception and cosy lounge bar. Restaurant served breakfast and dinner. Can get very busy in the morning especially at weekend. Rooms are what you expect, with air conditioning, tv, and walk in shower. Plenty of secure car parking.

Stayed: June 2014, travelled as a couple
Thank HughDownie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Carcassonne La Cite Hotel

Address: 18 rue Camille Saint Saens, 11000 Carcassonne, France (Formerly Mercure Carcassonne Porte de la Cite)
Phone Number:
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Carcassonne
#5 Luxury Hotel in Carcassonne
#6 Romantic Hotel in Carcassonne
Price Range: £82 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Carcassonne La Cite Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 80 rooms (all non smoking) and 3 meeting rooms. The hotel has two private secured and free car parks. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. ... more   less 
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Also Known As:
Mercure Carcassonne Porte De La Cite Hotel Carcassonne

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