We stayed at this hotel over a long weekend trip, having chosen it due to its convenient location between the station and the old town. Regardless of the accommodation itself, the whole stay was overshadowed by the appalling treatment we received when checking out. We had booked in advance through the Accor website on a prepaid rate which included city tax, which was clearly stated on our booking. When we were checking out, the receptionist was insistent that we still had to pay city tax, despite me showing her our booking confirmation with the payment breakdown. She refused point-blank to acknowledge this and proceeded to shout at us (in front of other hotel guests), finally chasing us out of the hotel. Never in all my years of staying at hotels has this ever happened. I have been loyal to Accor but after this experience, would be loathed to continue. We are still awaiting a satisfactory outcome from the Accor Platinum customer care department after numerous communications.
The room itself was okay - standard Ibis fare and rather on the small side.
When we checked in, the receptionist tried to tell us our stay did not entitle us to Accor Platinum card points and was then reluctant to take down our card details. Even after our stay, the points did not credit until after having called customer services.
- Official Description (provided by the hotel):
- The Ibis Carcassonne Centre hotel is located downtown, a few minutes from the railway station and Tourist Office. The medieval city and Canal du Midi are a short stroll from the hotel for guests wishing to explore the charms of Carcassonne. As well as its 48 air-conditioned rooms available for booking, it has covered pay parking, a snack bar open 24/24 and Wifi wireless Internet connection for guests on a business trip. Restaurants are available close by. ... more less
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- Also Known As:
- Ibis Carcassonne Centre Hotel Carcassonne
- Accor Carcassonne Centre