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“The Worst Hotel I Have Ever Stayed In.”

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Ibis Carcassonne Centre
Ranked #34 of 39 Hotels in Carcassonne
peterborough
1 review
“The Worst Hotel I Have Ever Stayed In.”
Reviewed 1 September 2009

I fully support all the other negative reviews. I tried to complain about the inadequate air con. The manager went berserk. He was extremely rude and offensive, called me a "liar " !! and told me to, " Get out of my hotel.Go back to your own little country and don't come to France again." Why doesn't he read some of these reviews?
The miniscule bathroom and tiny beds are not worth the expensive rates.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ronarPeterborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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658 reviews from our community

Traveller rating
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    255
    141
    35
See reviews for
106
370
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Sevilla, Spain
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 July 2009

We arrived on an extremely hot afternoon and the air-conditioning unit did not work properly! Impossible to rest or sleep.
The room was so (!!!) small that if my husband opened his case we could not get into the toilet. The furnishings were old and tacky. The room was not even very clean.
The bathroom was literally a cupoard in the room. It was practically impossible to even sit on the toilet!
This hotel does not deserve to belong to the Ibis/ Accor group. It is a disgrace to their name.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allysev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Carcassonne hotels

Derbyshire England
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 May 2009

The worst ibis we have ever stayed in. Small and pokey. Staff were
nice and the cleaning was OK but that was all. No ambience whatsoever.
Very exxpensive. Equal to our pound £75 per night without breakfast and
expected to stay in a broom cupboard. The pillows were awful and the bathroom
teeny, very difficult to even use the loo. Not near to anything really everywhere
was a walk.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shardlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
northamptonshire
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 October 2008

Hotel in good location, ideal for visiting La Cite and the town centre, however rooms are small and despite the no smoking signs our room and corridor smelt of cigarettes every morning.

Walls and doors are also abit thin, and don't try for a lie in as the cleaning staff are hoovering by 8am.

Basic facilities are provided and reception staff not the most welcoming or informative. Very little local information provided.

Ask for a front facing room onto the Square Gambetta as rooms at the rear of the Ibis look out onto a derelit building inhabited by lots of stray cats.

Didn't pay the 8 euro charge each for continental breakfast as there was a good patisserie nearby which sold great croissants for 89 cents.

  • Liked — Location
  • Disliked — Size of room
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank estmat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bordeaux
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 September 2008

This hotel looks sad and worn. The tiny bedroom had hardly enough room for two people to move around, the bathroom had only a cheap simple shower with one position, and a plastic curtain. The tiles need replacement. The car park is the municipal underground car park and one has to carry all ones luggage across a busy street.
In late September a room cost over 80€ and it simply is not worth it. You might as well stay at a cheap chain hotel for half the price and virtually the same facilities.

  • Liked — leaving it
  • Disliked — size
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wiltshirelad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk, England
1 review
Reviewed 11 September 2008

The thing about 'no frills' hotels like Travelodge, Express Holiday Inn and Ibis is that you usually know what to expect - the rooms are basic but reasonably modern and clean.

The rooms on this particular Ibis were beyond dated, not very clean and in quite a state of disrepair. And there was a distinctive 'smoking' smell about the place ~ which was supposedly 'non-smoking'.

The bathroom was no bigger than what you get on a plane and the ceiling above the shower looked as if it was going to collapse at any minute.

Other reviewers already mentioned the awful pillows and I would add that the bed itself was not much better.

Yes, the location is good and the staff were friendly, but that did not make up for the appalling condition of the rooms - and at £70 per room per night, you could probably find a better alternative.

  • Liked — location
  • Disliked — the room!
  • Stayed September 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank curiouscritter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
103 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed 17 August 2008

Very small modern rooms in good order. Everything works. Central location. Friendly staff. Good breakfast for 8 euros.

  • Stayed July 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllanKnaik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Carcassonne Centre

Property: Ibis Carcassonne Centre
Address: 5 Square Gambetta, 11000 Carcassonne, France
Phone Number:
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #34 of 39 Hotels in Carcassonne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Carcassonne Centre 3*
Number of rooms: 48
Official Description (provided by the hotel):
The Ibis Carcassonne Centre hotel is located downtown, a few minutes from the railway station and Tourist Office. The medieval city and Canal du Midi are a short stroll from the hotel for guests wishing to explore the charms of Carcassonne. As well as its 48 air-conditioned rooms available for booking, it has covered pay parking, a snack bar open 24/24 and Wifi wireless Internet connection for guests on a business trip. Restaurants are available close by. ... more   less 
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Also Known As:
Ibis Carcassonne Centre Hotel Carcassonne
Accor Carcassonne Centre

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