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Best Western Le Donjon Les Remparts
Ranked #5 of 39 Hotels in Carcassonne
Certificate of Excellence
Reviewed 21 September 2013

We didn't start well.......we were booked into Ramparts, which is down the road from the Hotel we booked! Our room wasn't available till 3.30pm which was quite inconvenient since we arrived at 2.45pm. Our case went missing for an hour and a half because of poor communication, so we started our visit poorly. Such a pity, because we wasted an hour and a half of sight seeing in the meantime. Not sure we would ever stay in this Hotel Again, because of our disappointment. I's a competitive world out there, so Best Western should smarten up!!

Room Tip: Ensure you stay at the Best Western, and not down the road!!
  • Stayed: September 2013, travelled with friends
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Thank geraldq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_hotel_donjon, Gérant at Best Western Le Donjon Les Remparts, responded to this reviewResponded 23 September 2013
Google Translation

Cher Client,

Nous vous remercions de nous avoir fait part de votre ressenti concernant votre séjour passé à l'hôtel Le Donjon.
Au nom de toute l'équipe je tiens à vous faire part de nos excuses pour ne pas avoir su dépasser vos attentes. Nous prenons note de vos commentaires et vous certifions avoir pris les mesures quant à ce dysfonctionnement.
En espérant avoir l'opportunité de vous recevoir à nouveau dans notre établissement pour vous démontrer notre professionnalisme.

Meilleures Salutations,
Hermine Pujol

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 17 September 2013

Best Western Hotel le Donjon is a very atmospheric establishment. A medievil experience with all the modern comforts. Very quiet, comfortable room, extremely efficient staff, good breakfasts and on the doorstep - all the delights of ancient Carcassonne.
Staff were very helpful when A) the new safe refused to open, and B) when our hire car refused to start. A hotel mechanic arrived in the moat parking spot with jump leads but after failed attempts to start, had the inspiration to depress the clutch before turning over the starter. Bingo, it worked, but no thanks to Eurocar, who failed to give any driving tips. Although a handbook was in the glovebox, it was in French. Too technical for my limited abilities.

  • Stayed: September 2013, travelled as a couple
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Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_hotel_donjon, Gérant at Best Western Le Donjon Les Remparts, responded to this reviewResponded 23 September 2013

Dear guest,

Thank you for taking the time to review your stay at our property.

I am glad your experience was satisfying and hope you will renew among us it soon.

With kind regards,

Hermine PUJOL
Hotel Manager

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Reviewed 16 September 2013

We read on trip advisor that this hotel chain has 3 hotels in the walled city.
We booked a "Privilege Room" thinking we were in the main hotel (where reception & the breakfast room is).  When we checked in approx 11pm at night we were taken to the  "Maison des Remparts" not the main hotel, when we questioned this we were advised that the hotel was fully booked.  We read on the website that the "Classic Rooms" were in the Remparts. Putting all this behind us .... the room we had was very spacious like a American hotel room size. The room and bathroom was modern and very clean. Internet and parking was free. Good selection of items for breakfast.  Novelty to stay within the walled city.  Lady a reception very helpful with maps and info ... it was obvious she loved what she does. 

  • Stayed: August 2013, travelled with friends
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Thank Irene_Bne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_hotel_donjon, Directeur général at Best Western Le Donjon Les Remparts, responded to this reviewResponded 23 September 2013
Google Translation

Cher Client,

Merci d'avoir pris la peine de partager vos impressions sur votre séjour passé au sein de notre établissement.
Nous attachons une importance tout particulière aux commentaires laissés par nos clients. Ils sont pour nous un des meilleurs moyens de s'assurer de toujours proposer le meilleur service possible.

En espérant vous revoir très vite à l'Hôtel Le Donjon à Carcassonne
Hermine PUJOL

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Reviewed 14 September 2013

We arrived early in the morning but the staff were able to hold our luggage and provide maps of the medieval city so that we could make the most of our day. The reception staff were also very helpful in telephoning companies to arrange tours etc. The room was clean and pleasant and the hotel itself in an ideal position for touring the old city and the region in general. An enjoyable visit.

  • Stayed: September 2013, travelled with friends
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Review collected in partnership with Skoosh
Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_hotel_donjon, Gérant at Best Western Le Donjon Les Remparts, responded to this reviewResponded 23 September 2013
Google Translation

Cher Client,

Merci d'avoir pris la peine de partager vos impressions sur votre séjour passé au sein de notre établissement.
Nous attachons une importance tout particulière aux commentaires laissés par nos clients. Ils sont pour nous un des meilleurs moyens de s'assurer de toujours proposer le meilleur service possible.

En espérant vous revoir très vite à l'Hôtel Le Donjon à Carcassonne
Hermine PUJOL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2013

the absolute best location in Carcassonne, be in the middle of the action, great over night stay, walk to everything inside, secure parking at the wall, the ride to the hotel worth the price. Walk the ancient grounds after the hordes of tourist have gone for the evening, and enjoy the place to yourself. This is an absolute must see location and it is totally magical in the evening dusk, without the noisy tours.

Staff was the most helpful in France, English speaking, lovely breakfast with the coolest hard boil egg device you cook your own.

Room Tip: all are great and quiet. rooms are smaller in the oldest section, which is part of the medieval town...
  • Stayed: July 2013, travelled with friends
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Thank Transplanted_Peachie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_hotel_donjon, Gérant at Best Western Le Donjon Les Remparts, responded to this reviewResponded 23 September 2013

Dear guest,

Thank you for taking the time to review your stay at our property.

I am glad your experience was satisfying and hope you will renew among us it soon.

With kind regards,

Hermine PUJOL
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2013

I cannot find fault with this place, nor the service (especially you, Marion!)

We phoned them on our way, and were given clear instructions on the location of the car park. From there we were taken to the hotel (be prepared to leave a tip) with the luggage. The same service was provided at the end of our stay.
The hotel is an old building, the rooms are all different shapes and sizes and that is the charm of the place, you feel like a princess in her castle!
The whole place is magical, the decor, furnishings, everything is in keeping with the castle feeling. In fact, we were so enchanted with the place we even forked out the 13 euros for the breakfast! (I never have breakfast in French hotels, but we couldn't miss out on this). Although the hotel is very centrally located, our room was quiet.
At 135 euros for the night it isn't cheap, but not as expensive as it could have been, considering the place and the services provided.
I have not had a negative experience with Best Western yet, and this was no exception.

  • Stayed: August 2013, travelled with family
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Thank TurinTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_hotel_donjon, Propriétaire at Best Western Le Donjon Les Remparts, responded to this reviewResponded 23 September 2013
Google Translation

Cher Client,

Nous vous remercions de nous avoir fait part de votre ressenti concernant votre séjour passé à l'hôtel Le Donjon.
Les commentaires de nos clients sont un des meilleurs moyens de s'assurer de proposer le meilleur service à nos clients.
Je transmets les encouragements à mon équipe.
En espérant avoir l'opportunité de vous recevoir à nouveau dans notre établissement pour vous démontrer notre professionnalisme.

Meilleures Salutations,
Hermine Pujol

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2013

We had not been picked up and shuttled to the hotel rooms when we arrived, this has made my girl friend very annoyed ! The fitting out of the room was just cozy. My friends' room were with light bulb went out, key card not working at night when we went back to the rooms and cistern leaking water, response was not quick anyway, and my friends were not quite happy with that. The price of this Best Western hotel was found to be on the higher side amongst the other BW hotels. Maybe the more expensive room fare is only for the prime location of the hotel which it is really located in the heart of the La Cite of Carcassonne, we were satisfied with this - very convenient. Parking is free at the car park provided within 10 minutes walk from the hotel rooms.

Room Tip: No Idea, but the room I stay was just with simple fitting out. The size was not big, apart from the...
  • Stayed: August 2013, travelled with friends
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Thank Jennifer_Yip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_hotel_donjon, Propriétaire at Best Western Le Donjon Les Remparts, responded to this reviewResponded 10 September 2013

Dear Guest,

Thank you for taking the time to let me know about the different aspects of your stay with us, which I read with much attention.

I have noted your comment about the not shuttled way, the key card not working, and the light bulb went out of your friends room. I have passed on your remarks to those of our staff department who take care of it.

Comments from our clients are one of the best means for us to improve our service and to increase guest satisfaction.

I hope to receive you again in our property to provide you a better experience


Best Regards
Hermine Pujol

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Le Donjon Les Remparts

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France (Formerly Best Western Hotel le Donjon)
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#3 Romantic Hotel in Carcassonne
#3 Luxury Hotel in Carcassonne
Price Range: £89 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Le Donjon Les Remparts 4*
Number of rooms: 62
Official Description (provided by the hotel):
3 star hotel in the heart of the medieval citadel of Carcassonne. ... more   less 
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western

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