This hotel is great value for money and is also in an amazing location within the cite walls. The photos on its website don't do it justice. We were offered a free upgrade and stayed in the main hotel. The room was a great size with good quality linen and was extremely clean. The bed was comfortable and the double windows ensured a quiet nights sleep. Tea and coffee making facilities were provided.
It was a bit odd that the bathroom had no extractor fan or window and the toilet room which was separate had no sink, window or extractor fan.
We had an issue one evening getting a drink from the bar however the measures were incredibly generous when we eventually did. Other than this incident the staff were extremely friendly and helpful.
The buffet breakfast was poor and seemed expensive at €13.50. We had it on the first morning and arrived at the dining room mid service. There was no staff member to welcome us to the restaurant. Some of the food choices seemed to be in short supply-one croissant, 2 small baguettes, 2 mini sausages and one portion of scrambled egg. The waitress who appeared rarely was very slow to replenish these and then only with limited supplies that wouldn't have been enough for everyone arriving for breakfast. The juice was watery and the coffee which was kept warming in an urn was poor quality. On other mornings we had breakfast at Pech cafe near the information office. Fabulous freshly squeezed juice, choice of croissant and marvellous coffee! Together with baguette and jam for €6.90
A free hotel shuttle bus picked us up from just outside the cite walls. A taxi from the airport was €16.
The walk into the new town was pleasant and not too strenuous. Good map from information office with suggested walks and cycles. It's easy to walk across the river Aude to the canal du Midi, taking in the various churches and free art gallery along the way.
We did find there to be far too many tacky gift shops in the cite. There are plenty of places to eat but the menus are mainly limited to the regional cassoulet, duck and tripe sausages with no vegetables altho we did find the fabulous Jardin de la Tour where the food, atmosphere and service were all excellent. Local wine is fabulous!
Overall a good stay and we would certainly use this hotel again.
- Official Description (provided by the hotel):
- 3 star hotel in the heart of the medieval citadel of Carcassonne. ... more less
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- Also Known As:
- Best Western Hotel Carcassonne
- Best Western Carcassonne
- Carcassonne Best Western