It was such a wonderful experience to stay within the city walls and enjoy the view of towers and cobbled streets from the bedroom window. We stayed in a suite located in the main building "Le Donjon" (the hotel is separated into 3 different buildings). The room was beautifully decorated in a perfect mix of old and new and was very clean. Bed was comfortable and we slept like babies, we heard no noise whatsoever! Bathroom was equipped with both bath and shower but shower door didn't seem to close properly so floor got very wet very quickly. Air conditionning was a huge plus! Breakfast was lovely, a lot to choose from and everything was constantly refilled.Wifi was good but public computer extremely slow!! We appreciated the hotel transfer from the free car park. For those who have read that the ride is not comfortable and are worried about that then try and take the surroundings into account : the streets are cobbled and it's hilly so it's going to be a little bumpy and the streets are heaving so it is not easy to drive there either...We found our driver very pleasant and the ride is only a couple of minutes. Staff was very polite, professional and friendly, only critique would be a slight lack of information in general at the reception desk. Apart from the night receptionist who had some great tips on what to see and where to eat nobody else really advised us (we were given wrong info on more than one occasion) and we were often referred to the tourist office. Also slightly dissappointed that we were only informed on check out (because we asked and weren't sure) that as customers of Hotel le Donjon we were allowed free access to the swimming pool at "Hotel La Cité". We feel that this should have been mentionned upon arrival. Other than that though it honestly is a lovely place to stay and experience Carcassonne. I would definitely go back.
- Official Description (provided by the hotel):
- 3 star hotel in the heart of the medieval citadel of Carcassonne. ... more less
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- Also Known As:
- Best Western Hotel Carcassonne
- Best Western Carcassonne
- Carcassonne Best Western