My husband was very keen to stay within the walled city, and so this was the perfect location - unfortunately we could only stay one night as it was fully booked the previous night. It's the first time we've both been there, so wasn't sure what to expect but we had good reviews of the area.
Our sat nav and general preperation skills were a little lacking; we had to stop at another hotel to ask for directions as we couldn't find how to get into the Cite itself. Thanks to a very friendly receptionist, we followed the road past the cemetery and into the car park. We were very lucky to find a place - it was about 2.30pm and heaving with cars but thankfully the Best Western rep there explained our car could be moved to the secure car park within the walls and close to the hotel, so we went for that option. It was 12 EUROs, and I'm sure the other parking was free.
Our bags were taken to our room fairly promptly; it was a nice treat I must admit.
It took about a 7-minute walk from the first car park which gave us the chance to take in the atmosphere and see what was going on.
The check-in went smoothly; we left the car keys so the car could be moved which was another nice add-on. Our room (24) was really lovely - lovely crisp white sheets, mahogany surround, and wing-back chair made it feel it had a personal touch. Everything was in good working order, although - and I'm sure this was to do with the age of the building - we could have done with more light as the one window in the room looked out to a wall so it was a little dark. Got a very good night's sleep and wasn't disturbed by anything or anyone! The room also had a flat screen TV, tea and coffee and a stocked mini-bar.
We didn't have breakfast so can't comment on that.
All in all, a very good base perhaps not for longer than a week, but certainly an excellent location for a couple of days if you only want to see the castle and its surrounds (we drove through Carcossonne and it's best people stay in the town itself for a longer period as there's more going on). The staff spoke good English, were helpful when needed, and generally speaking it felt like we were in a much higher standard of hotel than a three-star. It's a shame other people had bad experiences; I think it can depend on the room you're allocated, and what your expectations are.
It would be helpful if the hotel signposted from outside the walls, much like other hotels do, just to help the non-sat nav holidaymakers of the world.
- Official Description (provided by the hotel):
- 3 star hotel in the heart of the medieval citadel of Carcassonne. ... more less
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- Also Known As:
- Best Western Hotel Carcassonne
- Best Western Carcassonne
- Carcassonne Best Western