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“Would recommend to anyone”

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Best Western Le Donjon Les Remparts
Ranked #7 of 39 Hotels in Carcassonne
Certificate of Excellence
Windsor, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Would recommend to anyone”
Reviewed 31 August 2010

The hotel room was wonderful with two beautiful views, one over looking the city below and the other over looking the beautiful garden. The only reservations would be the fact that the cleaning staff did not seem to understand the do not disturb sign and did not speak any English and seemed both frustrated and annoyed when you did not understand what they were asking.

  • Stayed August 2010, travelled as a couple
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Helpful?
1 Thank Elana94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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California
Level 5 Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 20 August 2010

We reserved a room here at the last minute - actually the day we arrived - and we loved the place. It was certainly unlike the typical Best Western in the U.S. Thehotel was in an historic old building with lots of atmosphere. Eveyone there was friendly. Our dog was welcome. Our room was large and elegantly furnished with an amazing view over the town. It is one of only 3 hotels located in Le Cite, the place you really want to be when in Carcassonne. The room had wifi also.

  • Stayed July 2010, travelled as a couple
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Helpful?
1 Thank CaliforniaFlyingpig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarnow, Poland
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2010

It's a nice place, comfy and in the heart of the city, with nice parking available.

Stayed June 2009, travelled with friends
Helpful?
Thank RafPec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harlow, United Kingdom
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 August 2010

My husband was very keen to stay within the walled city, and so this was the perfect location - unfortunately we could only stay one night as it was fully booked the previous night. It's the first time we've both been there, so wasn't sure what to expect but we had good reviews of the area.
Our sat nav and general preperation skills were a little lacking; we had to stop at another hotel to ask for directions as we couldn't find how to get into the Cite itself. Thanks to a very friendly receptionist, we followed the road past the cemetery and into the car park. We were very lucky to find a place - it was about 2.30pm and heaving with cars but thankfully the Best Western rep there explained our car could be moved to the secure car park within the walls and close to the hotel, so we went for that option. It was 12 EUROs, and I'm sure the other parking was free.
Our bags were taken to our room fairly promptly; it was a nice treat I must admit.
It took about a 7-minute walk from the first car park which gave us the chance to take in the atmosphere and see what was going on.
The check-in went smoothly; we left the car keys so the car could be moved which was another nice add-on. Our room (24) was really lovely - lovely crisp white sheets, mahogany surround, and wing-back chair made it feel it had a personal touch. Everything was in good working order, although - and I'm sure this was to do with the age of the building - we could have done with more light as the one window in the room looked out to a wall so it was a little dark. Got a very good night's sleep and wasn't disturbed by anything or anyone! The room also had a flat screen TV, tea and coffee and a stocked mini-bar.
We didn't have breakfast so can't comment on that.
All in all, a very good base perhaps not for longer than a week, but certainly an excellent location for a couple of days if you only want to see the castle and its surrounds (we drove through Carcossonne and it's best people stay in the town itself for a longer period as there's more going on). The staff spoke good English, were helpful when needed, and generally speaking it felt like we were in a much higher standard of hotel than a three-star. It's a shame other people had bad experiences; I think it can depend on the room you're allocated, and what your expectations are.
It would be helpful if the hotel signposted from outside the walls, much like other hotels do, just to help the non-sat nav holidaymakers of the world.

  • Stayed August 2010, travelled as a couple
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Helpful?
2 Thank Joyful3179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, England
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2010

We spent 2 nights here on a driving tour of the area. It was great to be in the city after the crowds had gone although some of the restaurant close early so watch that. The hotel was good and we had a nice room within the main building. I would not want to spend 2 weeks there but for a two night stay it was perfect and the staff were great.

  • Stayed June 2010, travelled as a couple
    • Value
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Helpful?
Thank Kevin9009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 August 2010

This is one of two hotels inside the old city of Carcassonne, and it is well worth getting in if you can, for the "experience" and convenience of staying inside the walls, rather than down the hill in the new town. We found the staff courteous and helpful, and our room (#19) while tucked away at the back was clean and had everything we needed. There were NO distracting noises to concern us. The breakfast was delivered to the room and was delightfully presented and fresh, and well worth a "premium" price. Parking was not an issue as it was pleasantly handled by the staff in the car park. We wanted to stay another night but the hotel was booked out. This was my fourth visit to Carcassonne over the years, the second time to stay inside the walls, and I was not disappointed. I can't believe the negativity of some others here!

  • Stayed July 2010, travelled as a couple
    • Value
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Helpful?
Thank OzJamesBeijing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 August 2010

I stayed here for 3 nights in July 2010 as part of a 2 week holiday travelling around France. This was by far my favourite hotel. Our room was in the main Le Donjon building with a view over the rooftops to the fort. The room was big - huge bed and what seemed an extra bed that proved a useful storage base for suitcases! Room was very pretty and atmospheric with an 'exposed' wall of stone and beams that may or may not have been 'fake'. The bathroom was fantastic - walk in 'wet room' type shower with huge showerhead. It looked very modern and clean. The bed was one of the most comfortable beds I stayed in and the air conditioning was great in the stuffy Cité. Our rate included breakfast so we took it in the pretty shaded garden each morning. The breakfast was very good - apart from the usual cereals and bread/croissants, there was a great selection of fresh fruit. Staff were very friendly and helpful and we were given a lift with our suitcases to the bus stop on the edge of the Cite. There was also free Wifi and a pc that guests could use with internet access and a printer.
I have read some of the other reviews and am surprised that others did not have such a pleasant stay. It seems to be based on where your room is. We were in the main Donjon building and looks like that is the place to be. I would recommend this hotel.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank EurTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Le Donjon Les Remparts

Property: Best Western Le Donjon Les Remparts
Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France (Formerly Best Western Hotel le Donjon)
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#3 Romantic Hotel in Carcassonne
#4 Luxury Hotel in Carcassonne
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Le Donjon Les Remparts 4*
Number of rooms: 62
Official Description (provided by the hotel):
3 star hotel in the heart of the medieval citadel of Carcassonne. ... more   less 
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western

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