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“12 hrs driving no pre-booked room------untrust worthy manager-pascall”

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Kyriad Carcassonne Ouest - La Cite
Ranked #28 of 39 Hotels in Carcassonne
hotdogCrapALLey
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“12 hrs driving no pre-booked room------untrust worthy manager-pascall”
Reviewed 14 July 2013

having prebooked a room months in advance we received phone call from Pashel

























l [manager] 2 weeks before our start date if you cancell with booking.com he would give 5 euro discount having heard no more we arrived at approx.1845 hrs only to be told we had not a booking.with his hotel.It was obvious our room was given to a large party of french madams .this manager seem to think telling us of another hotel the other side of town was ok, we found this hotel at 2050hrs.

Room Tip: you might not have one on arrival..........................beware
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  • Stayed June 2013, travelled as a couple
    • Service
Helpful?
1 Thank hotdog10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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298 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Aude, France
Level 5 Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 February 2013 via mobile

This is an old Campanile which has recently been updated and refreshed. Rooms are well ( newly) decorated and clean. The hotel is on a typical French industrial estate....NOT where Tripadvisor has it on the map!!
It would be difficult to visit Carcassonne (20 mins by car) without transport and is not our idea of a holiday destination!
Having said that it was very cheap for the quality of the room, including tea/coffee facilities, and ideal as a stop over for an early flight. Airport is 5 mins by car/taxi.
It would also be fine to explore this region of France if it was just a place to rest your head. We would also recommend the Buffet d'Asie, just down the road, for a Chinese Buffet of the sort you would get in a real Chinese town!
We will use it again for early flights.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MalRiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, United Kingdom
Level 6 Contributor
121 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 12 November 2012

Pleasant room when stayed for 5 nights in November 2012.
Clean and modern and of a reasonable size for both the main room and bathroom. Also reasonable price.
Just a minor problem when not properly serviced with towels and tea/coffee on one day but quickly remedied.
Heating was erratic and altering room temperature dial did not switch on any heating. Such heat seemed under independant control and issued from a larger vent in the main room.
One night and early morning, there was a strong cigarette smoke smell which came from the smaller vent in the bathroom - in which the fan never worked. Obviously rooms are linked by this venting system and the hotel does stipulate "no smoking" in the rooms so someone did not conform..
Next door restaurant is convenient - the food was reasonable and the South Pacific (les îles Australis?) lady server was very friendly and efficient. The chief cook put us off the food when twice he came in one evening wiping his nose with his fingers and then returning holding buffet dishes with his fingers partly inside the bowls.
Do NOT recommend breakfast here - grossly expensive at 11 euros for a not very large range (when we were there) of items as well as pre-cooked bacon and... was it egg?... just sitting under covers without replenishment. As an alternative breakfast, we used the modern boulangerie in the same road a few hundred yards away on the same side and going away from the town.
The eveing hotel buffet is okay but FAR BETTER is the restaurant less than one mile away opposite the shop of Lidl. A superb buffet lunch cost about 10 euros with unlimited food and good choice as well good evening meals. Also there is an Asian restaurant next to this restaurant - tried earlier in 2012 and good too.

Room Tip: Following several stays here, upstairs on the south side is our preference
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
2 Thank westeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
romania
Level 6 Contributor
96 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 7 April 2012

I went in march, only 1 night, to visit Carcassonne village. The hotel is realy clean, large room with new bathroom, WIFI in the room, restaurant ok, far from the town, nearby Dechatlon, Intersport and other supermarkets. if you have a car to go to Carcassonne this is a great place for sleep in very good conditions. i recommend it!

Room Tip: i had room 1 at the ground floor, really nice.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank danielaberbece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kyriad Carcassonne Ouest - La Cite

Property: Kyriad Carcassonne Ouest - La Cite
Address: Allee Gilles Personnier De Roberval, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 39 Hotels in Carcassonne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Kyriad Carcassonne Ouest - La Cite 3*
Number of rooms: 39
Official Description (provided by the hotel):
Enjoy the comfort of a hotel, nine combining comfort, design and new technologies. Ideally situated between two World Heritage Sites of UNESCO: the medieval city and Canal du Midi from Carcassonne, both located 3 minutes by car But also in the heart of Cathar country (many visits to medieval castles) and Corbières. 2 minutes city center, airport and highway access to 900 m, Limoux to 15 min. Rooms that invite relaxation Your Hotel Kyriad Carcassonne includes 79 guest rooms (single) with bath or shower. ... more   less 
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