Smart and newly built, from the outside this hotel looks OK. Its on the inside where the problems are. The breakfast was fine for the usual continental stuff, the hotel was clean. main problem was what happened to friends of ours staying in the next room to us. Cash was taken from a wallet inside a suitcase in a locked hotel room. He didnt notice until back in the UK so hasnt got much of a leg to stand on (no police report). He contacted the hotel chain and they basically say - tough, youre on your own. Same story from the insurance company. The room keys are on a rack near reception and easily accessible to anybody passing. We'll never know...........
Room-wise there are a few problems. Tiny rooms with no bedside tables and a curious glass wall in the bathroom. Going to the bathroom at night was interesting because putting the light on (when you could find the switch that is) flooded the bedroom with light and woke the wife!
As for being in the bedroom when someone is using the toilet........ I'm sure you can imagine.
Although the majority of the hotel experience was on the side of OK, these things obviously have an effect and we wont be staying there again. In fact because of the tone of reply we've had from the hotel chain, we wont be staying in any of their other hotels either. Nor will anyone else I know. What happened to customer service....??
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Odigeo, Priceline and Hotels.com so you can book your Hotel Espace Cite reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Espace Cite Hotel Carcassonne
- Inter Hotel Espace Cite
- Inter Hotel Carcassonne