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“Awful hotel !”

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Hotel Soleil Terminus
Ranked #24 of 39 Hotels in Carcassonne
Athens, Greece
Level 5 Contributor
55 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Awful hotel !”
Reviewed 1 August 2011

Old rooms, old furniture, no sound isolation between rooms, the worst breakfast room I have ever been, extremely small beds, I thought I would fell over when trying to move on the bed. The hotel pool and sauna is a joke. They ask you to get an access code by the reception to enter the pool which is open only between 09:00-12:00 and 16:00-19:00. For the sauna you need to make a time reservation at the reception! The hotel has no parking and they do not even help you to find a parking place around. One of the worst hotel experiences I have ever had.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Vangelis31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • Danish first
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English first
Auckland, New Zealand
Level 6 Contributor
163 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 9 July 2011

I stayed at this hotel as part of an organised tour. As others have mentioned it is a distance from the walled city, but is well located within the modern part of Carcassonne (and my room had a great view to the walled city itself). The grand entrance and high-stud ceilings lent character and grandness to the place, but travellers should be aware it is still fairly budget (3-star) accommodation. For our large group, the one very small, very slow, lift presented a problem (many of us opting to haul our luggage up the staircase). Additionally, the furnishings are a little worn, and there were a few minor problems experienced within our group (keys not working, a leaking pipe in one bathroom). Staff attended to issues efficiently. Our group had a buffet dinner and breakfast in the hotel restaurant, and although neither was outstanding, they both offered a good selection.

Room Tip: Ask for a room facing the walled city (but bear in mind these may also have some increased street no...
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  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Perpetual_Student_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hobart, Australia
2 reviews
Reviewed 1 July 2011

Our stay was for only one night and whilst our room was not perfect it was comfortable and clean and the building, especially the staircase was to be admired. Although the fabric of the hotel had lost some of its original splendour we have only praise for the staff, particularly the manager. The manager helped us overcome a number of problems we had when hard copy of the information posted from our travel company about a cycling trip we were about to do went awry. He went out of his way to colour print the maps, directions and vouchers emailed (to his personal computer) as a replacement and to answer (in English) any questions we had.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jim255097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 June 2011

We booked this hotel thinking it was a very short walk to the old city, but it is actually about a 25 minute walk. If you want to stay near the train station, then this is a location. The hotel is a bit rundown. It has a grand staircase, but that is about all. The room was clean but uncomfortable as the air did not work, the bed was creaky, and the pillows were hard. Staff was not helpful and breakfast was overpriced. We would not recommend this hotel to friends.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Schnull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Carcassonne hotels

Dijon, France
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 May 2011

Grand entrance hall, followed by a typically european standard room although we were lucky and had a top floor room which had views towards the medieval city.
Clean enough , showerroom ok, didnt eat there as we were warned off.
Close and easy to the train station(100 yards) ,next time would maybe stay in the medieval part of Carcassonne for the atmosphere.
Beware the coach parties of Japanese!!!

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laviefrancais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 April 2011

Arrived at around lunchtime and told that could not check in until 5pm! However we could check in at any time after then. Luckily we only had hand baggage so took it with us to a local vineyard. Once checked in later that day we made our way up a pretty impressive double staircase to the room. Room was very clean however was a bit put off by the note saying that an inventory of the room equipment and towels had been taken before we checked in, which to me inferred that we wanted to steal the towels and maybe both the beds?

Very convenient for taxis as the rank is just outside the hotel short walk from the main square and a 30 min walk from the main “Cite de Carcassonne”

Would I stay again probably not...

  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cweller1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newry, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 March 2011

I stayed at Hotel Soleil du terminus with a friend over last weekend. We had booked two single rooms in advance. I was wary due to the poor reviews on this site. However I have to say our rooms were lovely, plenty of hot water, and room heating. There were a couple of times when room card failed to open door. This was sorted quickly by staff at reception particularly Celine and the manager Roi. There is a language difficulty and I believe that this is the cause of misunderstanding. My friend is a fluent French speaker so issues were sorted very fast. Weather on trip was poor but we loved the Cite and went both days. Be careful re bus to airport. If standing at stop make sure to put out hand for bus to stop. Otherwise take a taxi. Just as cheap. All told great break!

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stephaniemcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Soleil Terminus

Property: Hotel Soleil Terminus
Address: 2 avenue du Marechal Joffre, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#8 Luxury Hotel in Carcassonne
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Soleil Terminus 4*
Number of rooms: 108
Official Description (provided by the hotel):
Hotel with restaurant & bar, set in early 20th century historical landmark; near Canal du Midi. ... more   less 
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Also Known As:
Du Soleil Le Terminus Hotel

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