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Ibis Carcassonne Est la Cite
Ranked #17 of 39 Hotels in Carcassonne Center
GreenLeadersBronze level
A TripAdvisor Member
Vilanova i la Geltru, Spain
74
Reviewed 22 June 2013

An excellent hotel the staff were excellent. The only drawback was being located out of town, if using your own transport there were no problems. We would stay there again. the restaurant was very good for both evening meals and breakfast.

  • Stayed: June 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLaCite, Gérant at Ibis Carcassonne Est la Cite, responded to this reviewResponded 26 November 2013

The geographical situation of the hotel in the shopping district of Pech Mary brings the following advantages:
- Closeness of the Castle of Carcassonne, the highway exit "Carcassonne Est ", a bus stop and the businesses
- Quiet environment
- Big free and secure private parking lot which can welcome bus

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71 - 77 of 489 reviews

Reviewed 22 June 2013

Just back from a trip to Carcassonne with Newmarket Holidays. The hotel and staff were fine, the holiday itself really enjoyable, but I have been in touch with Newmarket about its policy of applying a 'single room supplement' to a hotel that has a tariff for a room - not for the number of occupants. When I queried this with Newmarket, the response was: "Thank you for your email. The single supplement is charged by us as our rates are charged per person whereas the hotel charges per room."

Well, yes! When I asked how a single supplement of £120 could be justified, the response was: "The single supplement we charge forms part of our negotiated group rate with the hotel and bears no resemblance to what a customer booking directly with the hotel would pay." In other words, negotiate a bulk rate and load the cost on single travellers. Hmmm!

  • Stayed: June 2013, travelled solo
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4  Thank CthreeBasingstoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2013

We flew to Toulouse and drove down to Carcasonne. Our room was ready on arrival and we soon settled in. We ate in the restaurant each night selecting the excellent value for money buffet. This was accompanied by a good selection of wines!. The staff were friendly and efficient.
The hotel was situated slightly further from the centre of Carcasonne than we had anticipated but we found parking in the centre relatively trouble free.

  • Stayed: June 2013, travelled with family
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Review collected in partnership with Accorhotels.com
1  Thank gandslaneside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLaCite, Gérant at Ibis Carcassonne Est la Cite, responded to this reviewResponded 26 November 2013

A bus stop situated in front of the hotel serves the city center

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Reviewed 30 May 2013

This was a very good place to stay with family including 14 and 7 year old girls. It felt safe and was not too big, with all needed facilities. The restaurant food was excellent.
We were able to get a local bus to La Cite the first day and get good parking by going before 11am on the second day. Special thanks to the reception staff who were very helpful.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Accorhotels.com
2  Thank gmachips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2013

Room and general hotel looking tired. Some areas needed a proper refresh with paint. A piece of plastic broken off the arm of the seat in our room. Service was very good from the staff but your prices are not competitive with other parts of the coast.

Location was excellent for our visit to 'La Cite' and the town. We have stayed with Accor a few times before and found quality to be good. Improve the entrance and stair well, lower your breakfast and dinner prices by 10% and it would be good.

  • Stayed: May 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank 1899hp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLaCite, Gérant at Ibis Carcassonne Est la Cite, responded to this reviewResponded 26 November 2013

The facade as well as all the general services of the hotel (reception, bar and restaurant) were completely renewed in 2009.

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Reviewed 16 April 2013

This was a good, cheap hotel which served well as a base to explore the Cite, maybe 5 minutes away by car. Rooms were standard, newer than many other Ibis hotels around Europe but not brand-new. Everything was clean and service was correct.

  • Stayed: July 2012, travelled with family
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Thank MartinAdrogué
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2013

As most people say, the rooms are small but they are clean and well equipped. Everything was in mint condition, clean walls and carpet and everything in the bathroom worked. The hotel is by one of those out-of-town commercial centres complete with supermarkets, restaurant and garden centre etc. For us this was an advantage as there was no inner city noise and we could buy food and drinks for picnics. It took us about 20mins to walk into town and 30 mins to walk back as, by then, we were happily tired with sightseeing. Nancy, one of the receptionists, was always helpful and cheerful and all the staff had this same attitude. Breakfasts, buffet style, and other meals were served in the bar/restaurant and there was always something which pleased me, a non-meat and rather picky eater. We were there with a Newmarket tour group and everyone was pleased with the accommodation. On our last day we were all leaving for the airport late in the afternoon and we were still able to use all the facilities which included free tea and coffee although we were officially checked-out. This is a hotel where all the staff go the extra mile with smiles.

  • Stayed: March 2013, travelled as a couple
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3  Thank osterley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Carcassonne Est la Cite

Address: 11 rue Camille Flammarion, 11000 Carcassonne Center, Carcassonne, France
Phone Number:
Region: France > Occitanie > Aude > Carcassonne > Carcassonne Center
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #17 of 39 Hotels in Carcassonne Center
Price Range: £39 - £62 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Carcassonne Est la Cite 3*
Number of rooms: 59
Official Description (provided by the hotel):
Hotel-Restaurant completely air-conditioned ideally situated in a quiet environment at feet of the medieval city, in 5 mns of the city center, the highway exit Carcassonne Est, of the station SNCF(FRENCH NATIONAL RAILWAY COMPANY), of the airport and the main centers of interests of Carcassonne. Welcome 24 hours a day, 7 days a week individual, family clienteles or group. 60 bedrooms simple or double with beds children, beds babies, communicating rooms, rooms with handicaped accesses. ... more   less 
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