We booked as part of a package tour and as we would be out early each day and back late we didn't upgrade to other hotels available - I'm so glad we stayed here as other people who'd paid a supplement for other hotels were disappointed. The cleanliness was superb, the room small but had everything we needed and the bed was extremely comfortable, with extra, very bouncy pillows and good quality thick mattress topper and good quality cotton bed linen. The staff were wonderful and so pleasant and helpful especially Jo-Annie (hope I've spelled that right but that's how it was pronounced anyway!) The buffet breakfast was quite extensive for a budget-type hotel eg fresh fruit salad, good choice of breakfast cereals, crepes, tortilla, yogurts, ham & cheeses, croissants, various breads (we could smell it baking each morning), cakes, pain au chocolat, various fruit juices and the best bit of all - a self serve coffee machine which ground fresh beans, also a good selection of teas incl Earl Grey, Darjeeling etc. The location of the hotel looks like an industrial estate but they had made an effort to put a tall hedge all around the hotel and the grassed areas were very well tended. There was a seating area outside the hotel with very pleasant trees, shrubs and impressive cacti in front so it felt quite rural and private. If booking separately you may get a good deal on the various hotel sites but the price advertised within the hotel is only 69 euros a night which is cheap as chips anyway. They also have a good little evening restaurant with quite extensive bistro type menu. There's also a good buffet with self service all you can eat starters and deserts with one main course - 3 courses 15 euros; starter & sweet 9e, main and starter or main and dessert 13e. I had the pork casserole one night as a main and beef borgignoine another (huge chunks of lean meat both times) with potatoes or pasta. Desserts eg tarte au citron; coconut tart; apple tart; strawberries; fresh fruit salad etc. They didn't mind if you had more than one portion and encouraged people to enjoy whatever they wanted. Quite a large pitcher of decent white, rose or red wine was approx. 6 euros, enough for 3-4 people. Small pitcher for 3 euros did 2 glasses of wine. Excellent value for money but more importantly good quality stuff and served with a genuine smile in pleasant, clean and friendly surroundings. An unexpectedly very pleasant experience.
Before I arrived I was warned that this hotel is 'visually challenged'. That was a gross exaggeration. It has 2 storeys and is cubic rather than anything else but every effort has been made to make it look inviting. Which it succeeds in doing.
This hotel is on the edge of town but this was no problem. It is a 35 minute walk to The Citadel. The bus costs 1Euro each way and a taxi costs between 10-12Euros. There are many restaurants within a 10 minute walk but the quality of the food at the Ibis encourages you not to roam. There is a la carte, about 9-10Euros or a 2course buffet for 15Euro. Wine is cheap though beer is not. The continental breakfast is more than adequate and very typically French.
The rooms are not big, fairly standard rooms, clean and well serviced. There are no safes but the Manager is prepared to lock valuables, such as passports, in his office safe.
But the main thing that would make me return is the superb quality of the staff: pleasant, helpful, always smiling and doing everything in their power to oblige.
The hotel makes a promise that it will solve any problem its guests might have within 15 minutes of being reported. I had no reason to test that promise. The hotel had everything I needed.
On the third evening of our stay we returned to find that our room had not been made up. The receptionist very quickly provided clean towels etc and we made the bed ourselves (easily and quickly done). We were offered a complimentary aperitif in the bar. I would like to compliment the receptionist for his quick and courteous response to the situation: a first-class example of customer service. Well done! As usual, our stay was comfortable and enjoyable.
This hotel is ideally situated to the east of the Cite and the lower town just of the main junction.
Hotel is situated in a commercial zone with several supermarkets with 100m, and a Campinile hotel opposite.
The hotel was a typical Ibis with comfortable beds and a good restaurant. Being into local foods I always have the local dish but I challenge anybody to completely finish a bowl of cassole!
Remarkably we were privilaged to have a nightingale singing through the night.
Everyone was very friendly and Carcassonne is worth a visit.
I must stress I am commenting on Ibis Est in Carcassonne (tripadvisors heading is a bit confusing)
As ever when booking a cheap hotel you expect the worst and arriving here on an industrial estate you wonder what you have done.
BUT, after the initial shock and the laughter at the size of room, prepare to be overawed!!
The staff are lovely and helpful, we stayed for five days and our room was made spotless every day. Breakfast is great and we ate here three evenings and the food was super and prices were really low.
All in all a very good experience and highly recommended. Although a thirty minute walk from the city-the exercise was good for us-or get a cab for 10 euros.
The geographical situation of the hotel in the shopping district of Pech Mary brings the following advantages:
- Closeness of the Castle of Carcassonne, the highway exit "Carcassonne Est ", a bus stop and the businesses
- Quiet environment
- Big free and secure private parking lot which can welcome bus
When the customer is within our hotel, the shopping district is not visible. Indeed, it is hidden and fast forgotten thanks to our natural raised park which includes an olive tree, pines, laurels, palm trees and mulberry trees, contain of plants and flowers, a garden of loose stones, the vineyard as well as elements of decoration.
The size of rooms corresponds to the standard ibis