This hotel was listed as a 3 star on the site I booked it (as it is on other sites also). When I arrived at the hotel the sign outside indicated it was a 2 star. The literature in the bedroom said it was 3 star so I asked at reception if it was 2 or 3 and the receptionist replied it was 2 star and that its sister hotel was the 3 star. To confuse matters the sister hotel Le Chateau is listed as a 4 star on the websites but again at the hotel it is listed as both.
I knew from looking at other travellers reviews that you checked in at Le Chateau if you were staying at the Montmorency but as I gave the taxi driver the address of the Montmorency I thought that was where he was leaving me. The sign outside gave both names so I thought that it was now possible to check into the Montmorency itself. I went to check in and as I was early was happy to leave my bags in reception until room was ready. The receptionist told me that my bags would be in my room when I returned. I came back two hours later, my room was ready but my bags were still in reception. I was then directed across the road and realised the taxi had left me at the sister hotel. That is where the problem started. You arrive at a hotel you think you are going to be staying in and then get something less. My room was tiny and had a musty smell though the bed linen and bathroom were spotless. It was definitely 2 star accommodation and no way was 3 star. As I was only staying overnight I didnt look for an upgrade but if I was staying any longer I definitely would not have stayed in that room. It is not the type of room that you would want to come back to so that you can relax before going out again. I believe that this hotel has been recently renovated. I don't think my bedroom was included in the renovation. I asked the receptionist that evening where the airport shuttle stop was for the airport and she said she didnt know even though it was across the road??
Now for the positive about this hotel. The location is fantastic. Right beside the old town. The airport shuttle is across the road and costs €5 per person and takes about 10 min. The new town is a 20 minute walk from the hotel, some of it downhill. There are loads of restaurants in the old town and a good atmostphere. It is, as expected, very touristy so expect loads of them. I would not stay in this hotel again but would consider the sister hotel but they need to get there star rating sorted. I didnt book a 2star but thats what I got.
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- Also Known As:
- Montmorency Hotel Carcassonne