This complex has virtually no onsite service personnel.
The reception desk is only open for three hours in the morning and three hours in the afternoon. Only a couple of hours all day on Sunday.
We came out of our room early one evening and realised we had not brought the key (which is was a clunky mechanical item with a half pound fob – not a card as most places have).
The notice outside the CLOSED reception desk had an “Emergency Telephone Number” - it also had a telephone number for a “Locksmith”.
On phoning the “Emergency Number” we were told to contact the “Locksmith”. This we did and he got us into the room at a cost of 85 Euros by using a “house breaking technique”
Nearly every apartment door on our floor exhibited the same damage as this technique causes. In some cases obviously repeatedly.
In a normal hotel guests leaving their room and forgetting the key is a normal occurrence easily rectified by staff at the reception desk.
At the SUN CITY APPART HOTEL a guest’s absentmindedness is considered to be a means to make EXTRA MONEY and rip off the guest.
DO NOT TOUCH THIS PLACE WITH A BARGE POLE.
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