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“Excellent cuisine”

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Hotel Mercure Montpellier Centre Antigone
Ranked #31 of 93 Hotels in Montpellier
Montpellier, France
Level Contributor
3 reviews
3 hotel reviews
“Excellent cuisine”
Reviewed 19 May 2014

My family organized a major anniversary celebration and chose the Mercure to host the main dinner for a party of 54. From A to Z the Mercure personnel was very competent and kind in every detail.
it was a pleasure dealing with Mrs Joelle Muller and her staff. We would recommend the Mercure both for the excellence of its cuisine (the veal from Aveyron was outstanding) and the diligence of its staff.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank 4amalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bahlat P, Directeur général at Hotel Mercure Montpellier Centre Antigone, responded to this review, 9 July 2014
Google Translation
Cher client,

Je vous remercie d'avoir choisi l'Hôtel MERCURE Antigone, pour votre réception familiale..

Votre commentaire nous touche beaucoup. Mes collaborateurs et moi même sommes heureux de savoir que notre établissement et notre accueil vous apportent satisfaction.

Je vous souhaite une excellente continuation.

Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, cher client,, en l’expression de nos sentiments les meilleurs.

Philippe BAHLAT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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512 reviews from our community

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Rating summary
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English first
Marseille, France
Level Contributor
245 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 26 October 2013

Stayed only 1 night on the way back from l'Aveyron. We go often enough to see that the quality is constant. Nice room with all the bits & bobs necessary for a good stay. Lovely breakfast. (not always the case in France!). Will go back next time as it is the only good Mercure in the town.

  • Stayed October 2013, travelled as a couple
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Helpful?
2 Thank KEITH TRAVEL AGENT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 September 2013

I stayed in this hotel for a couple of nights recently and still wondering where all those glowing reviews are coming from...

Lets put the things straight-it's 2013 now and this is not a 4 star property, in fact there is only one thing which is 4 star-the price, wide screen LG which appeared to have been put in the room fairly recently is only 3 and 1/2, sorry :). The hotel décor firmly stuck in mid 90's and within a year or so will be screaming for a refurbishment or else downgrading to 3 stars.

I had to ask to change the first room which was allocated to me as there was no shower screen. Responding to my comment "so water will be leaking on the bath floor" receptionist readily agreed -"yes, it will"... I was when offered another room which luckily did benefit from a shower screen.

Water taps in both sink and bath were also very old and lost their chrome and shine a long time ago. There was also a rather large water mark on the ceiling in bathroom (see photos). The entrance door to the room again looked rather old.
Bed was too hard for me and every morning my back was aching, this said of cause other guests may find the mattress to be quite OK.

Apart from having an old feeling to it the hotel appeared to be clean and well looked after.

While hotel employees (I only came in contact with those at the reception) were fairly kind and friendly in general I felt that what also put the hotel down was the apparent lack or customer service training of its employees.

When I arrived to the hotel there was hardly any welcome or introduction to the hotel (no information on restaurant location and breakfast hours, services hotel offers etc)-instead I was immediately requested to provide credit card details. Even though I explained twice that the accommodation was paid for in full and I was not going to use mini bar a receptionist stubbornly insisted on the card-OK, perhaps the majority of guests in this hotel happen to be dishonest people and there is no reason whatsoever to trust customers who just paid a custom to your place...

Furthermore on my last day I asked a manager at the reception to provide information on how to get to the nearest beach-after he gave a brief explanation I queried whether the information I was given was accurate as a day before another employee advised me that I had to take a different route. The manager appeared to be not very happy at the request (commenting that all tram lines are clearly marked on the map) and did confirm the direction he gave. As I learned later he sent me in a completely wrong direction and instead of walking to a nearby tram stop (around 5 min) I ended up making a rather large loop going to a railway station which took 25 min.

To help others who decide to explore local beaches and to avoid the same mistake I did by listening to a manager on duty-don't take the road leading towards central Montpelier/Antigon shopping centre. Instead once exit the hotel go straight (the same direction as if you were heading to airport bus stop). Continue past first tram stop to the second where you can catch a green line tram towards beaches (the journey takes about 15 min and then you can either walk (15-30 min depending on the part of the seaside resort you want to get to) or take a shuttle bus.

Location wise the hotel is conveniently located just outside city centre (around 10 mins pleasant walk), airport bus shuttle stops just across the road which is very convenient and will get you to airport in about 10 min.

Main railway station is approximately 20-25 min walking or a couple of stops ride on a tram which stops near to the hotel.

To summarise the hotel would be fine if they didn't advertise it as a 4star property and the price was relevant to the level of service offered.

As mentioned before they would also do well with having some training on customer care.

Breakfast was nothing exceptional but the food was fresh and adequate (my only gripe would be pancakes which looked as though they have been kept in a warming pan for the past few days, very hard texture and were repeatedly re-heated).

There is nothing horrible or bad about this hotel and it's OK to sleep over for a couple of nights and to be used as a base for visiting nearby towns (Avignon (1 hour 08 min by train (convenient but not cheap at Euro 33.40 a day return ticket) and Nimes (35mins) are definitely worth a visit) just don't expect that you are going to stay in a proper 4 star property. btw Montpelier also proved to be a nice city to spend a day or two with charming and compact centre containing interesting medieval quarter and number of imposing monuments and historic landmarks.

  • Stayed September 2013, travelled with friends
    • Value
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Helpful?
Thank Worldtraveller2569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales Uk
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 August 2013

Well sited, close to the tourist parts of Montpellier but with ready tram access if needed.
Our room was on the street side heading towards the centre, but wasn't noisy despite our stay being during the week.
The room was good sized and comfortable and the WiFi worked well.
We didn't use the restaurant as there are plenty of Brasserie's and Restaurants within easy walking distance.
The underground car park is very convenient and not expensive compared to other hotels.
We would happily stay here again.

  • Stayed August 2013, travelled as a couple
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Helpful?
Thank RobertEaston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
125 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 27 July 2013

Nice place to rest when going for business. Very comfortable, smiling staff and one of the fastets wifi i ever had in an accor. The restaurant is excelent as well as the breakfast is.
The parking is just bellow the hotel
Good choice

Stayed July 2013, travelled on business
Helpful?
Thank Carlos G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirchberg, Germany
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 July 2013

good location, tram station near the hotel, you can walk to the interesting places (i.e. place de la comedie) within a few minutes. As the hotel windows are not soundproofed and the hotel is situated at two main roads the noise of the traffic is disturbing.

  • Stayed June 2013, travelled with family
    • Value
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Review collected in partnership with Accorhotels.com

Helpful?
1 Thank gsk72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 June 2013

Good modern, comfortable, clean room with indoor car park (which FYI charges 10 euro per night). What you would expect from a Mercure anyway. Free wifi a plus.

Location is not the best for tourist - it's slightly out of the way from most of the attractions and you may want to take the tram instead of walking. I believe Mercure Montpellier Centre is better located in that regard.

For food, I would recommend going to the nearby L'orcale at 17 place du millenaire which was absolutely amazing.

  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
1 Thank wkl200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Mercure Montpellier Centre Antigone

Property: Hotel Mercure Montpellier Centre Antigone
Address: 285 bld de l'aeroport International-Antigone, 34 000, Montpellier, France
Region: France > Occitanie > Herault > Montpellier
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#9 Luxury Hotel in Montpellier
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Mercure Montpellier Centre Antigone 4*
Number of rooms: 114
Official Description (provided by the hotel):
Located in Montpellier city center and close to the beaches, the 4-star Mercure Montpellier Centre Antigone hotel is just a stone's throw away from the Place de la Comédie and the Odysseum leisure center. If on business, you will appreciate the proximity of our hotel to the Corum business district, the conference center and the Arena. Enjoy relaxing on the restaurant patio and sample our tasty menu, combining sophistication and Mediterranean notes. Satisfaction guaranteed! ... more   less 
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Also Known As:
Mercure Montpellier Antigone Hotel Montpellier

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