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“Not worthy of 4 stars” 2 of 5 bubbles
Review of Mercure Montpellier Centre Comedie

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Mercure Montpellier Centre Comedie
Ranked #29 of 85 Hotels in Montpellier
london
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Not worthy of 4 stars”
2 of 5 bubbles Reviewed 21 February 2014

Stayed in this hotel last night. It is rated as 4 star, but I would strongly disagree with this. The hotel was clean, but the rooms were particularly small and whilst there was a sort of desk, there was no chair to sit at it, so not particularly useful if you are staying on business. There were also very limited power outlets, and the wifi was non-existant.
The coffee cups in the room were paper and there was no spoon. The bathroom facilities were not great either, with a limescale stained toilet, and the sealant around the bath had been stuck on with ripped masking tape.

  • Stayed February 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank snowwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAPEINE, Directeur général at Mercure Montpellier Centre Comedie, responded to this review, 7 March 2014
Dear Madam, dear Sir,

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely,

Laurette Lapeine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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641 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toulon, France
Level Contributor
218 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
2 of 5 bubbles Reviewed 26 January 2014

What is going on with Accor in Montpellier? Apart from the superb Pullman, the ok Ibis Sud, the rest of the properties in which I have stayed fail to impress and this Mercure is a prime example of where standards have fallen to such a level, regional management need to know. Is it a franchise where the bottom line is the only thing that matters? Maybe.

Staff are junior in the main and initiative is not in their vocabulary. Management are either missing in action or in the case of a reception manager, highly strung and incapable of keeping emotions in check - either in front of guests (who help pay her salary) or her staff (who deserve respect).

Client service, dealing with requests, being adaptable - not in this joint. 1059pm - bar is closing. 1101pm - nope, no more service. Remember Michael Douglas in the movie "Falling Down"? Getting closer in some of these Accor joints.

How about sweating and needing A/C? Then no sleep. Not interested. The disinterested shrug of the shoulders told you it all.

The property is not that great either and is impossibly over-priced for what you get. I would also say housekeeping needs some tweaking as it is can be very spotty.

This bunch needs to take lessons from the Pullman - go over there and see how a hotel should be run. It's Accor after all - maybe more upmarket - but there are lessons to be learned. And in the case of this joint - they better learn and darned fast.

  • Stayed October 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank IanCar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Montpellier hotels

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 9 January 2014

the hotel its self is in a good location a 15 minute walk from the main restaurants and because its slightly out of the way its so peaceful.
check in was a breeze and the hotel has evenything you would need

  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
269 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
4 of 5 bubbles Reviewed 3 January 2014

We enjoyed our stay at the Mercure. The rooms and public areas are nicely decorated and themed (Turkey) and it has been a while since I have had an original print in a hotel bathroom.
The employees are all rather junior, so lack knowledge and initiative, but the general ambience compensated.
The hotel is a short step away from the main shopping centre and then the centre of the town, but not before you have navigated your way through a rubbish strewn derelick area with some suspicious characters lurking in the shadows. Probably best not traversed alone at night.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 100nights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siem Reap, Cambodia
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 29 October 2013 via mobile

Stayed here with a family member for 3 nights whilst sorting out permanent accommodation in Montpellier. The staff were welcoming, helpful & bilingual but the hotel itself was disappointing. The location is fairly central however the surrounding area feels unsafe and on the nights we stayed there homeless people were sleeping out the front. The beds were comfortable but in general the rooms were not 4 star standard- basic and badly decorated. The tea making facilities were poor as other reviewers have mentioned. Overall for the price paid for this hotel we expected more for our money.

Stayed October 2013
Helpful?
Thank Amelia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 21 October 2013

Generally positive about the hotel, but on 2 very humid nights in October, there was no air conditioning. I asked to change rooms, only to be told that the aircon for the whole hotel was switched off centrally, and when I asked if it could be turned back on (Duh!) I was told no!!
This meant 2 nights spent sleeping on top of the bed, soaked in sweat, not what I would expect from a hotel of this quality. Surely its not beyond the wit of man to get the aircon switched on if someone asks for it?

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Garandjaninvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Montpellier Centre Comedie

Property: Mercure Montpellier Centre Comedie
Address: 6 rue de la Spirale, 34000, Montpellier, France
Region: France > Occitanie > Herault > Montpellier
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
#8 Luxury Hotel in Montpellier
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Montpellier Centre Comedie 4*
Number of rooms: 120
Official Description (provided by the hotel):
Near the historic heart and commercial centre of Montpellier and close to Le Corum events centre, this hotel is oriented towards culture and the arts. Authentic regional cuisine at "Cote Salon" Modular function rooms. Undercover pay parking. Restaurant facilities available on the weekend on request. South facing terrace cooled by an artificial misting system. ... more   less 
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Also Known As:
Mercure Montpellier Centre Hotel Montpellier
Accor Montpellier Centre

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