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“Poor breakfast experience”

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Holiday Inn Express Montpellier - Odysseum
Ranked #21 of 93 Hotels in Montpellier
Leicester, United Kingdom
2 reviews
“Poor breakfast experience”
Reviewed 20 December 2013

We found the hotel to be very clean and in a good location. We had no problems with our stay, except for breakfast on the first morning of our 2 day stay.
We arrived into the breakfast room at 9.20am (scheduled close was 10.30am). However, there was very little food available and the waitress was not very inclined to re-stock. The coffee, Capucino, tasted more like chocolate. We did complain and the gentleman behind reception said he would make an adjustment to our bill.
On checking out the next morning Dec 16, there was no adjustment. A different gentleman took my e-mail address and said the manger would be in contact with me. No one has made contact. Having stayed the previous 11nights in IHG hotels, in Australia and Singapore, this has been a disappointment.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FBL538
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Montpellier - Odysseum, responded to this review, 4 January 2014
Dear 44781814,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel.

We are so sorry to see you did not enjoy your overall experience with us and regret the issues you encountered during breakfast. As our success is measured by how our guests evaluate our services and facilities, we want you to know that the feedback we receive are
taken seriously. We have taken note of your comments and have shared these with our management team to review and make necessary improvements to ensure guests do not experience this in the future.

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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374 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Bet Haemek - Israel
Level 6 Contributor
156 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 16 December 2013

Close to tram for the city; next to good restaurants and an entertainment complex.
Very helpful staff.
Since the hotel is new the rooms were super modern.
Standard H.Inn Express rooms
Good breakfast with lots of choices; nothing fancy but enough for a good start.
good Internet

Room Tip: all rooms are the same!
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rudie_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
Level 5 Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 31 October 2013

A very nice hotel, excellent value for cost, 100 meters walk to the trams and restaurants.
Close to the airport, taxi would cost about 20 Euros, depending on your luggage.
The Montpellier Aquarium, ice skating hall, bars and the big shopping center Odysseum are also close by.

Room Tip: the hotel has rooms looking in all directions, on 5 floors, but on alternating floors. You may ask f...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ISIKHA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
116 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 27 October 2013 via mobile

Nice hotel , very good beds , good size rooms , big shower but no bath ,
The bathroom was not immaculate , the white floor shows all odd hairs .
No restaurant for an evening meal ,
Helpful friendly staff .
All In all very good ,
Continental quilt and different pillows , soft or firm ,
The tv has bbc world and cnbc for free

Stayed October 2013, travelled on business
Helpful?
Thank DRMF1066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cornwall, United Kingdom
Level 5 Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 19 October 2013 via mobile

We arrived early and Anne on reception was so friendly and welcoming. Our room on first floor was large, clean and bright. Free wifi. Hotel is so conveniently situated for shopping at Odysseum centre or taking the tram into Montpellier centre, only 2.60 Euros return and running every 10 minutes or so. Buffet breakfast is good with wide choices. We recommend this hotel. Secure gated parking.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 October 2013 via mobile

This hotel offered usual Holiday Inn standards, it was clean and contemporary and the breakfast was typical french. The room was modern and the beds were very comfortable. The location was excellent for a family with young children as it was just over the road from the Odysseum and close to the tram stop and main road links.It was also only 10 minutes from the airport and close to the beach. Will definitely return!

Stayed September 2013
Helpful?
1 Thank gail_morrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rangiora, New Zealand
Level 6 Contributor
153 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 15 September 2013

I stayed here last night with my partner, we arrived a few hours earlier than normal checkin and I was quite ill, the lovely man at reception found us a room we could go into right away which was greatly appreciated. Staff speak great english, nothing is too much of a problem. Breakfast is top notch and available from very early. Rooms are incredibly clean, the basics are offered but its more than enough, beds are comfortable and tv is good also. Across the road is the aquarium, loads of restaurants, supermarket, mcdonalds... lots to see and do. Overall, great stay we will definately stay again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MistyW79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Montpellier - Odysseum

Property: Holiday Inn Express Montpellier - Odysseum
Address: 60 avenue Nina Simone, 34000, Montpellier, France
Phone Number:
Region: France > Occitanie > Herault > Montpellier > Port Marianne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 93 Hotels in Montpellier
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Montpellier - Odysseum 3*
Number of rooms: 90
Reservation Options:
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