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“Not bad , but it should be better”

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Holiday Inn Express Montpellier - Odysseum
Ranked #21 of 93 Hotels in Montpellier
Los Angeles, California
Level 6 Contributor
142 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Not bad , but it should be better”
Reviewed 13 June 2014

We stayed for a night on a leisure trip, back to Montpellier. Last year we stayed also.Clean and big room 506, but with noise from the airconditions machine outside.Very slow service during the check in , aproxim.25 minutes to get the key!!No fresh fruits at the breakfast.Very expensive the parking.Easy access, reasonable price.

Room Tip: Don;t stay at the low floors or at the highest.Prefer the 3-4.
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Thoulipa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Montpellier - Odysseum, responded to this review, 30 June 2014
Dear Thoulipa,

Thank you for taking the time to post your comments. I am pleased to know that you liked our clean rooms. However, we’re sorry we fell below your expectation regarding level of service, parking and our breakfast selection. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate department. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Once again, thank you for your feedback. We hope you will give us an opportunity to better serve your in the future.

Sincerely,

Charisse V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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374 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
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English first
Perigueux, France
Level 6 Contributor
113 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 31 May 2014

This is pre-dominantly a business hotel on an out-of-town industrial/commercial area and as you turn in to gain entry to the Car Park you are informed there is an overnight parking charge of 12€ (yes, twelve!) and this is well hidden on their website - I checked later!

For those guests on expenses, I guess it makes no difference as they will claim a reimbursement, but I found it an extortionate amount for overnight when I am a guest at that hotel! I can understand some city centre hotels having to restrict parking and thus charge for it but surely a more modest sum could be charged rather than the expensive 12€ charge! It costs less than this to park in the city centre to go shopping for the whole day!

In fact, refusing to pay, I reversed out and found on road parking just out front, though, if you are an early arriver in mid-afternoon, the road does get very busy during day times as there is a clinique or hospital up the road so plenty of people looking for a parking slot but it quietens down after 6pm.

Hotel itself was the standard you would expect from a Holiday Inn Express but I was surprised when I asked to borrrow an iron & ironing board to press some clothes, to be given an iron with half a plug with bare wires exposes! It was extremely dangerous, to say the least, and when I pointed it out to the Receptionist, I got a shrug to say well not-my-problem-or-responsibility!!

I view of these points I give this particular hotel a Poor rating.

  • Stayed May 2014, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
1 Thank Franco-Files
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Montpellier - Odysseum, responded to this review, 15 June 2014
Dear ,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitstable, United Kingdom
Level 6 Contributor
101 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 28 February 2014

We have just spent 5 days here and it has been a good experience. The room was kept clean every day and the bed very comfortable. The breakfast was very good, plenty of choice and always topped up when it ran out - good basic Holiday Inn. The only slight downside was plastic all up the corridor and nowhere was there any mention of work taking place, it did not affect us but it did not look nice - our soap dispenser in the shower was on the floor for the whole of our stay, so they were not working quickly. A good point was that there were ice buckets and ice to be used, great to get some chilled wine before going out. The hotel is about a 20 minute tram ride from the city centre, easy to use and if you are staying for a while buy the daily ticket at 3.80 euro, you can hop on and off at will, we found it most useful. We also managed to hire bikes and ride to the beach along the river, probably the highlight of our stay, the weather was glorious and I even managed a paddle when we got there. Plenty of restaurants at the Odysseum, both Pizza Pinto and Brasserie Scholler were very good, once we had mastered the tram we went into town for the rest of the evenings. If you want to spoil yourself then La Diligence is a must, we had a superb time there.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
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Helpful?
1 Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandre L, General Manager at Holiday Inn Express Montpellier - Odysseum, responded to this review, 13 September 2014
Dear guest,
thank you very much for this comment.
The whole team and I are delighted that we have been able to satisfy you. Such comments confirm our approach to client relationships that we put forward.
It is true that the implementation of the hotel really allows any choice of destination, the sea on one side in the center of Liverpool on the other (20 minutes by tram from the Place de la Comédie).
We look forward to welcoming you again soon at the Holiday Inn Express Odysseum.
Best regards
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Paris, France
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 11 February 2014

This is the second time it happens to me; arriving in my room I am welcomed by a plastic covering in the hallway and drilling sounds next to my ears. No info on the website no warning at the reception. Back at the desk I am told that check in is at 2 pm (I am 20 minutes early) Rules! But no rules as to offer a sound free room in at 2!. Responsible manager not on duty this Monday, I left my business card to be called by her the day after. No news. They just don't care.

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
1 Thank alfred1208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Montpellier - Odysseum, responded to this review, 26 February 2014
Dear alfred1208,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
Level 4 Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 February 2014

It is classic Holiday inn. It did the job. It is right next to lot of restaurants and easy access to highway.
It is little out of the downtown but there is public transportation right next to hotel.
Try brewery next to hotel.

  • Stayed October 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank aykut2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandre L, General Manager at Holiday Inn Express Montpellier - Odysseum, responded to this review, 13 September 2014
Dear guest,
Thanks for your pleasant comment concerning your stay.
We hope to have the pleasure to welcome you in a near future.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delmar, New York
Level 5 Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 January 2014

Spent our final night of trip here so that we could get to airport early. New spacious hotel with plenty of secure parking. Large comfortable rooms. Complementary breakfast we excellent. Nice helpful staff. Odd that we could not receive extra pillows. Apparently they were all out of them. Other than that minor detail all was fine.

Room Tip: Its a Holiday Inn. The rooms are all the same!
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ed G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandre L, General Manager at Holiday Inn Express Montpellier - Odysseum, responded to this review, 13 September 2014
Dear guest,
Thanks for your pleasant comment concerning your stay.
We hope to have the pleasure to welcome you in a near future.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
2 reviews
Reviewed 20 December 2013

We found the hotel to be very clean and in a good location. We had no problems with our stay, except for breakfast on the first morning of our 2 day stay.
We arrived into the breakfast room at 9.20am (scheduled close was 10.30am). However, there was very little food available and the waitress was not very inclined to re-stock. The coffee, Capucino, tasted more like chocolate. We did complain and the gentleman behind reception said he would make an adjustment to our bill.
On checking out the next morning Dec 16, there was no adjustment. A different gentleman took my e-mail address and said the manger would be in contact with me. No one has made contact. Having stayed the previous 11nights in IHG hotels, in Australia and Singapore, this has been a disappointment.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FBL538
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Montpellier - Odysseum, responded to this review, 4 January 2014
Dear 44781814,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel.

We are so sorry to see you did not enjoy your overall experience with us and regret the issues you encountered during breakfast. As our success is measured by how our guests evaluate our services and facilities, we want you to know that the feedback we receive are
taken seriously. We have taken note of your comments and have shared these with our management team to review and make necessary improvements to ensure guests do not experience this in the future.

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Montpellier - Odysseum

Property: Holiday Inn Express Montpellier - Odysseum
Address: 60 avenue Nina Simone, 34000, Montpellier, France
Phone Number:
Region: France > Occitanie > Herault > Montpellier > Port Marianne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 93 Hotels in Montpellier
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Montpellier - Odysseum 3*
Number of rooms: 90
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