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“Very basic. Cold and indifferent service. The pool is a joke”

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Novotel Suites Montpellier
Ranked #37 of 93 Hotels in Montpellier
Tel Aviv, Tel Aviv, Israel
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very basic. Cold and indifferent service. The pool is a joke”
Reviewed 10 June 2013

Very basic rooms. Staff is not friendly. Location is hard to find and quite far from the old city. No plates or any kind of utensils in the room. I find it provide low value for money.
The swimming pool is a small round pool maybe for small kids.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ayelet E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
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Philippines
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 May 2013

If you need to rely on the internet it can annoyingly drop in and out constantly needing manual reconnecting each time (both wifi and cable). Otherwise the room is huge and lovely, and breakfast options are simple and yummy. But be warned you need to pay ON ARRIVAL, not on check out, so come with your Euros or credit card in hand. BYO toothpaste.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveAndButtercups
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 May 2013

Just a stopover really. It was our arrival point into France and we had chosen this hotel for a decent bed and shower. Free wi/fi was useful as I'm tired of paying it ala carte. Service was smooth. Surely not a hotel to 'vacation' at but overall, we found it to be a very decent place to rest our tired bodies after a flight. We checked in at night and was out again by mid-morning. Thankful for a good night's rest!

Can't comment about breakfast or their restaurant as we are not fans of buffets. Popped our heads in to see the spread anyway and you can expect the standard array of chain hotels.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ViolinC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sapporo, Japan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 May 2013

Friendly helpful staff, nice pool area, nice little fitness suite. Really nice breakfast buffet - well worth paying for.

The room decor was a little dated, and the air-con was useless - its an old system. If escaping the heat is important to you, avoid this place. Room 616. The free wifi was fast and easy to connect to.

A great location if you are driving, as its easy to find, good parking, and nearby the tram station.

In the months when it is not too hot, I would definitely come back.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Niseko B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marseillan, France
Level Contributor
115 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 24 March 2013

First impressions were, "what a lovely room". Spacious clean, all facilities, microwave, fridge etc. however, not many frills however. So if you go, take a bottle of wine, some snacks, we only had one t bag supplied. Otherwise all boxes ticked! We asked for a secure parking place with height as we had a roof box. We asked for a room that would be ok for our small dog and all were supplied without fuss. Overall a friendly clean hotel at a good rate, ten minutes from the city centre in a district by the river with good restaurants and bars.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichardKemm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMILIE M, Assistant General Manager at Novotel Suites Montpellier, responded to this review, 25 March 2013
Dear,

We very much appreciate your comments regarding your stay at the Suite Novotel Montpellier Antigone.

We are always interested in receiving comments and sharing them with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westwood, California
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 21 January 2013

We chose this hotel to base ourselves while exploring the region. The room is great for a family, it provides the space that we need after a whole day exploring the region. The room that we stayed in was in a corner, so it's very quiet. Both the room and the bathroom were clean. The bed was not the most comfortable one but it's acceptable. Our room rate included breakfast, and during our stay we agreed that the breakfast while it was not spectacular but it provides and satisfies the different preferences that our family have. The hotel is not in right in the center of old town of Montpellier. For us, it's fine as we had a rental car, so on the days when it was hot and we didn't feel like strolling to the center, we could just hop in our rental car and drove. Parking was very convenient as it's an underground parking right underneath the hotel.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eiffel21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMILIE M, Assistant General Manager at Novotel Suites Montpellier, responded to this review, 24 January 2013
Dear,

We very much appreciate your comments regarding your stay at the Suite Novotel Montpellier Antigone.

We are always interested in receiving comments and sharing them with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clermont-Ferrand, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 November 2012

Nice big room , ideal for family, however rooms on the side overlook tatty building , a bit nasty.
Very clean , bathroom plain old white aging tiles , hardly 4 star. Appreciated the minimum kitchen, kettle, fridge, microwave with no cutlery, cups or anything to do anything but reheat bought in food.
Didn't like the breakfast , too plastic and industrial, don't want that kind of food in my body.
Breakfast table and chairs resembled school cafeteria, no 4 star here.
Bedroom decor just acceptable but 4 star ?

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gillian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMILIE M, Assistant General Manager at Novotel Suites Montpellier, responded to this review, 30 November 2012
Dear,

Thank you for taking the time to tell us about your experience at the Suite Novotel Montpellier Antigone. I am sorry that your experience did not meet your expectations.

At Suite Novotel, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Suites Montpellier

Property: Novotel Suites Montpellier
Address: 45 avenue du Piree, 34000, Montpellier, France
Region: France > Occitanie > Herault > Montpellier
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Montpellier
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Suites Montpellier 4*
Number of rooms: 139
Official Description (provided by the hotel):
Discover the Novotel Suites Montpellier hotel, located in the Antigone district. Relish in the rooms and suites in this 4-star hotel. Change your Suite into a workspace for your meetings. Enjoy a snack in our friendly dining area or in the privacy of your own room. Take a dip in the pool, unwind in the fitness room or stroll through the streets in the city center. Make the most of the sunshine at Novotel Suites. ... more   less 
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Also Known As:
Suite Novotel Montpellier Hotel Montpellier

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