My friend and I arrived at this hotel very late at night, exhausted, having failed to find a room anywhere on our path that night. (two females). We had earlier cancelled our reserved room in Salzburg because we were going to be so late, and on top of everything else, our vehicle navigation system stopped working! Although this hotel had no rooms available, the staff were wonderful. I want to give a special shout out to Marc Brunner and Marcus who spent so much time trying to help us find a room. It was around midnight or later. Very difficult to find a room anywhere in area. Finally, after such hard effort, a room was found, directions provided, and we were on our way. Due to no working navigation, no phone signal for maps, and unsure about road signs, we called Marc back two times on our way! He continued to be so helpful. I give the highest marks to this hotel's staff, especially Marc and Marcus, and if I ever get the chance to return I will definitely stay there! They were a true blessing to us!