What a dreadful excuse for an hotel. There is nothing "Grand" about this place and it hardly qualifies to be described as an "hotel." We were travelling with a party otherwise we would have headed for the Mercure down in Albi. Our room was grotty with dirty walls and a stained carpet. The tiny bathroom was characterised by dirty and missing grouting. There were no facilities for refreshments in the room; no comfortable seating; no safe; and the whole room was seedy, in dire need of redecoration and deep cleaning. The public areas were little better.
We gave up on the dining room after the first evening. It took two hours to serve the meal, and we left before the last course. The food was distinctly unimpressive and the staff clearly found it difficult to cope with a dining room that was just over half full.
The breakfast room, like our bedroom, was in dire need of redecoration and cleaning - the blinds in particular bearing the dust and grime of months, if not years. The breakfast was little better than tolerable.
Don't be fooled by the photograph of the swimming pool. The "diving board" is a narrow plank, creating a false impression of the size of the pool. In reality it's tiny and no more than two strokes in length.
Staff were more or less indifferent to guests and not helpful when some people asked for help with a problem.
On the positive side, and I'm really trying here, it's close to the railway station and only a short walk to the cathedral and town centre - just as well, as most of our food had to come from local restaurants and the market.
Overall, a pretty dire experience and not even good value - the Mercure in town is only about 30 Euros per night more expensive and it's a world apart from the so called "Grand Hotel." Economical accommodation doesn't have to be this poor.
- Official Description (provided by the hotel):
- The Grand Hotel d'Orléans is a spacious and welcoming place to stay in Albi. Our restaurant "Le Goulu", specializes in traditional French cooking. Fully air-conditioned, with swimming pool in summer, a panoramic terrace, interior garden, bar, seminar rooms, the hotel is suitable for all types of guests, tourists and business persons alike. Our bedrooms are all equipped with hair-dryer, satellite TV and Canal+. ... more less
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- Also Known As:
- Best Western Albi
- Albi Best Western