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“Absolutely beautiful, perfect location”
Review of Hotel Renaissance

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Hotel Renaissance
Ranked #4 of 11 Hotels in Castres
Certificate of Excellence
Reviewed 28 December 2013

We stayed 5 days in Dec 2013 over Christmas. We could not fault this hotel in any way. The staff and owners were extremely helpful and friendly and would certainly recommend this hotel to anyone. Nothing was too much trouble for them. They even booked us into a restaurant for a beautiful 4 course Christmas Lunch of which I gave the chef an Aussie apron to wear. The valet car parking was a bonus after a long day of travelling and sightseeing. The lounge bar was fantastic, even got to play the piano.

Room Tip: We had the Aristocrat room which was magnificent.
  • Stayed: December 2013, travelled as a couple
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1  Thank Mackatwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbelard, Gérant at Hotel Renaissance, responded to this reviewResponded 19 September 2014

Many tanks
Hope to see asp
Michel

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Reviews (247)
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24 - 30 of 247 reviews

Reviewed 14 December 2013

We spent 2 nights in this hotel in Castres.

Nothing special, slightly cheesy and service was smoking in the hotel.

Room was ok, but definitely not spacious.

Positive: Right in the midle of the town
Negative: Room and service.

  • Stayed: March 2013, travelled as a couple
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1  Thank Ludebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbelard, Directeur général at Hotel Renaissance, responded to this reviewResponded 17 December 2013

Sir or Madam Ludebb,

We have considered your remarks, but not being identified, it is impossible for us to know in what your stay would have been able to be improved...
We would have preferred discuss it with you and propose you personalized solutions like we always do to make your stay most pleasant as possible.

We also want to specify you that all our rooms are "non-smoker", and let us be thus very surprised of your remark.

Finally, allow us to wonder about the credibility of your comments because it seems on your profile that you visited and commented, on December 14th of this year, 7 different establishments ( from Cologne, to Valencienne, including Castres, Seville and Stratford ) on the same day ! Of what remain perplexed on the truthfulness of the held words...

We all the same wish you to have a nice trip around the world for the next days,

Cordially,

Direction

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Reviewed 2 October 2013

A delightful and unique hotel situated in the heart of Castres, but with valet car parking it could not have been easier. Our hosts were charming and did everything possible to make our stay enjoyable. The hotel was very clean, the service excellent and the staff very courteous and welcoming. We are looking forward to our next visit. H and A.

Room Tip: All of the rooms are different so ask about them on enquiry.
  • Stayed: September 2013, travelled as a couple
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1  Thank henry19752013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbelard, Gérant at Hotel Renaissance, responded to this reviewResponded 4 November 2015

Dear Henry
It has been great to host you and it is a pleasure to read your comments.
Fantastic to hear you enjoy our establishment
Our home is your home, come back asp
Kind Regards
Nicole

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Reviewed 12 September 2013

Its very hard to believe the recent review.......we arrived in Castres without making any booking and not knowing where to stay. We pulled up outside and my husband went in to see if they had any rooms. While I was waiting a lady came over to me and said I could park up on the pavement for 5 minutes without getting a ticket. Two minutes later she came back and said my husband had booked a room and she would come in the car with me to show me where we could off load our luggage and then the car would be parked by a valet. We unloaded and sorted stuff out at reception, the lady on reception was absolutely charming and nothing was too much trouble. We then went to our room. WOW!! It was spectacular - massive super king size bed, beautiful furniture and the room it's self was huge. We only planned to stay for one night but we loved the hotel and Castres so much we booked another night. The breakfast was fabulous and all the staff and the owners ( the lady who came in the car with me was the owner) were faultless.
I would be back to the Renaissance if I was visiting Castres again in a flash!

  • Stayed: September 2013, travelled as a couple
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1  Thank loobyloo19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2013

What had to be a highlight of our trip through Spain and France turned out in the worst experience of staying in a hotel ever. Later I understood that this hotel has a very bad reputation in Castres. Makes me wonder how much is true about all the reviews shouting "Excellent!" and "Fantastic!". If something looks too good to be true, it's most of the times not true.

We made an online booking, but the staff didn't understand our request nor took the effort of getting it clarified. Instead they made it our problem when we arrived after a long trip. Like a tape machine the lady at the reception repeated the hotel policies, without listening to our request. Without even coming with an alternative. Then the owner took over the conversation, not having the decency to first introduce himself. Within less than a minute he started shouting and slamming his fists on the table; yelling we had to get out of the hotel immediately as to him there was NO RESERVATION!!! That clarifies all these excellent remarks as those clients who are used to service never make it to get a room.

He threatened to call the police then walked away and never came back. Another lady took over the conversation, telling us we had to take a different room and pay more. If we had known that when we made the booking then we might have taken a different hotel, but now we felt forced as we didn't know if we could find another room somewhere else.

Our daughter had tears in her eyes the whole time and when we made it to the room she had to cry. We could see she was upset by the yelling and shouting, but now realize how scared she had been and decided to find another hotel. Worst case we had to stay with this psychopath, but we were lucky and found a much better hotel and went back to take our suitcases. No reimbursements of course of Hotel Renaissance. And valet parking? I had to get the car myself, while I paid for this service by lack of any other option in the first place.

My advise? Check out the other hotels and don't fall for the fake glamour Hotel Renaissance has to offer.

Room Tip: Make sure you yourself double check if they understood your booking or they will call the police
  • Stayed: August 2013, travelled with family
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3  Thank Dutchman76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbelard, Propriétaire at Hotel Renaissance, responded to this reviewResponded 15 September 2013

in replay to this noxious review and for information for our customers, it is sensible to restore the facts and we invite you to read our answer with respect to this case:

Madam
As you say yourself, your slanderous appreciation is for us an exception compared to the 85 comments of the thousands guests whom we received, and thank god for us, leave every day delighted by our establishment
Contrary to you, madam they know how to behave courteously

On the 24/08 at 11:43 pm on the booking.com web site you reserved for the next day A DOUBLE CLASSIC ROOM which by definition means in all the hotels of the world a room containing one bed for 2 people
At this moment, you perfectly know that you would be three persons and that you had at your disposal the possibility of opting and reserving on-line a superior room which they have the capacity to welcome 3 persons.

Perfectly aware of your stratagem to save a ridiculous price difference, you do not specify in your novel, as himself your husband asserted it, using the same method in all the hotels where you went, or you met problems by the fact of writing in your reservations an incomprehensible message in order to confuse the hotels.

Upon your arrival, you say wrongly that we did not try to bring you an alternative solution.
Yet, we explained to you and indefatigably repeated during more than half an hour, than, in any way in our hotel our double classic rooms cannot accommodate three persons unless sleeping in the same bed for three, which is unacceptable from a qualitative point of view in our establishment.
We proposed to you a superior room with a 2 beds ( king size + singles Bed ) to welcome your daughter, but fixed on the price, you continued to negotiate without listening to the proposed solution,

In front of your stubborn attitude and in such a situation, we had Madam not other choices that to invite you to set out from our establishment! and to find an other hotel for your stay

But not, despite the fact that you were not any more welcome, you persisted in staying in our establishment before few hours after decide to finally to leave it

Finally, we are saddened that your daughter was affected by this misadventure, but with a so theatrical mother we are fear that it is unfortunately usual for her

As for our reputation in the city of castres, of course, by sleeping there only one night you undoubtedly had all the faculties to judge isn’t-it?

Don’t worry for us our notoriety is doing very well.

Wishing you a safe journey
Best regard
Michel belard

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Reviewed 27 August 2013

Location excellent, in quiet medieval street. Beautiful decor, very carefully designed, very clean, beds comfortable even classical rooms spacious. Quiet and unobtrusive but personalised care given by the hotel staff, who made our stay very comfortable. (we felt like family) Breakfast was beautiful and once again carefully thought out, with fresh pastries, meat, and even an orange juicer for you to operate to ensure freshness. A real pearl in the town of Castres.

Room Tip: I stayed in the New Delhi room, very spacious and quiet.
  • Stayed: August 2013, travelled with friends
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3  Thank Dawn344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2013

A group of friends and i have stayed here on a rugby trip to watch saints vs castres. The owners were hospitable in the extreme, the hotel service is friendly and welcoming and the location superb. Itbmay be a challenge taking the family there, but the medieval streets , the quirky rooms and the fantastic restaurants made foe two fantastic weekends.

  • Stayed: October 2012
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1  Thank englandfatboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Renaissance

Address: 17 rue Victor Hugo, 81100 Castres, France
Phone Number:
Region: France > Occitanie > Tarn > Castres
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#1 Business Hotel in Castres
#1 Romantic Hotel in Castres
Price Range: £71 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Renaissance 4*
Number of rooms: 20
Official Description (provided by the hotel):
Whether it’s for a business trip, for leisure or for a romantic weekend, the Hotel RENAISSANCE provides you with a unique setting for a stay full of charm in the heart of the town of Castres: at your disposal are some twenty themed rooms and suites, spacious, with unique character, each one different, and each equipped with all modern comforts.A hotel of character ideally placed in a quiet street in the historic heart of the town, a few paces from the Place Jean-Jaurès where colourful, bustling markets are held; a few paces from the main institutions, shops, restaurants, the theatre, museums, the famous tanners’ houses on the banks of the Agout river, the pedestrianised streets and other places of interest. ... more   less 
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Also Known As:
Hotel Renaissance Castres, France, Europe

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