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“Excellent Facility”

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Best Western Hotel BeauSejour Lourdes
Ranked #15 of 185 Hotels in Lourdes
Certificate of Excellence
Billings, Montana
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excellent Facility”
Reviewed 20 June 2014

I have stayed here before and have always enjoyed the facility and it's location. It is near the Catholic Shrine at Lourdes within an easy 10 - 15 minute walk. My room was a little small but very well appointed with an excellent view. The cleaning staff do an outstanding job in keeping the room spotless. I noted this to the front desk and they told me it was their expectation and they demanded an attention to detail from their staff. There's no reason for me to consider staying elsewhere on any future visit. On a previous visit I was with my granddaughter who enjoyed herself in their well maintained swimming pool. The staff is very friendly and helpful. The restaurant provided a good selection in their menu and the food was also excellent.

Room Tip: Ask for a room facing the pool/parking area (north). The view is excellent, no traffic noise and the...
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  • Stayed June 2014, travelled solo
    • Value
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Helpful?
4 Thank BozemanDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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295 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Vancouver, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 June 2014

We enjoyed our stay at this lovely hotel which was right across from the train station. The facilities were excellent and the staff very helpful. The view of the mountains was stunning. It was a nice walk into the main part of town which is quite busy with all of the tourist shops. Would definitely stay here again.

  • Stayed May 2014, travelled with friends
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Review collected in partnership with Best Western

Helpful?
Thank Cheryl073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami Beach, Florida
Level Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 22 April 2014

Our purpose to Lourdes was to visit the Sanctuary of Our Lady of Lourdes. We reserved close to our arrival date and this was one of the only Hotels with rooms available. It was charming! Clean, comfortable, lovey view of the town of Lourdes from our balcony room. Do not expect large, but comfortable and clean (room and bathroom) YES. The manager and staff were very courteous and attentive. The breakfast was ok, but the dinner was incredibly good. Try the daily evening specials (current chef - very good). They write the specials on a small blackboard in the main dining room. FYI: "special treat" the manager is a Paul McCartney look alike. :)

Room Tip: Ask for room with a view of Lourdes!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Yoly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brasilia, DF
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 March 2014

The hotel is really cute, comfortable and clean. I was there with my mom in winter, to visit the Sancturay of Our Lady of Lourdes. The location of the hotel was perfect for that. It is in fron of the train station; you only need to cross the street to get to the hotel. Also, at the bus stop outside the trains station you may take the bus that goes to the sanctuary. It is really practical. The hotel has a small restaurant that is perfect option. Also, we needed to catch our train VERY early in the morning and the reception and the hotel were closed, but we could check out the previous evening and were explained how to leave the hotel on our own (no need to call anyone).

  • Stayed March 2014, travelled with family
    • Value
    • Location
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Helpful?
1 Thank 509Virginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pascalmartin65, Directeur général at Best Western Hotel BeauSejour Lourdes, responded to this review, 25 March 2014
Dear Guest:

We appreciate first of all for staying at our hotel and for your excellents comments about us. We are pleased of knowing that our service was according to your expectations by choosing our hotel. Thank you very much for your comments, they'll help us for keep raising up our service.

Hope you had a great visit in town and we'll keep on waiting for see you soon again.

Thanks for sharing the Best Western' Spirit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 January 2014 via mobile

We booked a triple room with balcony. The pictures at book .com are very nice. Beautiful.... But when you arrive things are very different
We received a room without balcony or window.
We complained about and the manager were very rude. As we insisted he tried to move us to a smaller double room with additional bed which was unnaceptable. The manager said they do not have any responsibility about what book.com is offering and that the document I had as a reservation was not a guarantee that I wold get that room. Never heard such absurd before.
The reception is left alone most of the time. After 1200 am no one is working in the hotel so if you lock your key inside the room by mistake you are in trouble....

To end the history we arrived at night and the room was not cleaned.

Stayed January 2014, travelled with family
Helpful?
4 Thank Giulio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pascalmartin65, Directeur général at Best Western Hotel BeauSejour Lourdes, responded to this review, 25 March 2014
Dear Guest:

We are very sorry for the image that you have picked about our hotel and staff. Many situations may have disturbed the real image of our hotel and service. In which concerns to your case, many times there are differences between the policies of external distributors and the hotel policies but we're working ceaseless to overreach your expectations.
We hope you could give us a second chance so you could verify this by your own.

Sorry for the inconvenients and thanks for sharing the Best Western' Spirit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethlehem, Pennsylvania
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 December 2013

I was coming from Lyon on the train and arrived at midnight. The hotel is directly across from the train station. It was beautiful inside, done in an Italian design. Coming in so late I was hoping they had my room because there was a very large Pilgrimage coming in that day. My room was available. Double elevators to room. I had a single with a double bed. I had a lovely balcony overlooking the street. No noise from the street because of double pane glass on french doors. Only little problem was the pathway from the door to the bathroom was narrow passing the bed. Breakfast the next morning over looking the garden was lovely and the breakfast was good. City bus to the Grotto right across the street at the bus station. Great location, Great decor, Great Staff.

  • Stayed October 2013, travelled solo
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Helpful?
4 Thank merrywander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pascalmartin65, Directeur général at Best Western Hotel BeauSejour Lourdes, responded to this review, 25 March 2014
Dear guest:

First of all, thank you for choising our hotel. Is really pleasing to see advices like yours. You have been witness of the new decoration and arrangement of our hotel and we're very pleased with the results and specially for the good impression you've got.
Thanks for your comment and we'll keep on working to exceed your expectations.

Thank you for sharing the Best Western' Spirit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
593 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 466 helpful votes
Reviewed 4 December 2013

We had been to this hotel many times in the past as we like the comfort, the location and the service we get with those very nice people in charge of the management. We had a room in the back of the hotel with a view on the mountains which were covered of snow. There is a restaurant downstairs which is acceptable if you just want a quiet lunch or dinner before or after going to the grotto. This hotel is opened all the year and if you go after October and before February, you will have it almost for yourself.

Room Tip: Ask for a room on the back, as the hotel is next to the railways station on the frontside
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmLondon845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pascalmartin65, Directeur général at Best Western Hotel BeauSejour Lourdes, responded to this review, 25 March 2014
Dear guest:

We're proud of being at your preference and really pleased about your impressions about our hotel and staff. We're working hard for getting that kind of impressions. We'd like to announce you that we're doing some renewals in the restaurant for having a service even more personalized and rewarding for you.

Thanks for sharing the Best Western's Spirit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Hotel BeauSejour Lourdes

Property: Best Western Hotel BeauSejour Lourdes
Address: 16 avenue de la Gare, 65100, Lourdes, France
Region: France > Occitanie > Hautes-Pyrenees > Lourdes
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Lourdes
#20 Family Hotel in Lourdes
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Hotel BeauSejour Lourdes 3*
Number of rooms: 45
Official Description (provided by the hotel):
BEST WESTERN Beauséjour Hotel, in the heart of the lively centre of Lourdes and a stone’s throw from the holy sanctuaries, is a fine, completely refurbished 18th century mansion.It has 45 cosy, individually-decorated rooms, some of which offer stunning views of the Pyrenees.If you want to relax, you can enjoy the tranquillity of the tree-shaded gardens of BEST WESTERN Beauséjour Hotel, the solarium and the heated outdoor pool. A restaurant, brasserie, boutique with local specialities, Wifi Internet access and free parking are also available, all year round.And, right in front of the hotel, there is a shuttle bus every 20 minutes from Easter to October to take you to the sanctuaries. ... more   less 
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Also Known As:
Best Western Lourdes
Lourdes Best Western

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