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“The worst ibis experience ever” 3 of 5 bubbles
Review of Ibis Lourdes

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Ibis Lourdes
Ranked #12 of 185 Hotels in Lourdes
GreenLeadersBronze level
Melton Mowbray
Level Contributor
67 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“The worst ibis experience ever”
3 of 5 bubbles Reviewed 1 May 2014

Stayed here for one night during a recent car tour of France. Our room was clean and comfortable but the whole feel of the place is very dated. I had booked two nights over the internet and got a special rate. I only wanted one night and so after a conversation with the manager he advised that he could not give a credit but would give us a free breakfast and free parking. A reasonable trade off as I was in error. The receptionist encouraged us to use their restaurant for our evening meal, and so with very wet weather, the decision was easy. I have never known or experienced such slow and rude service in my life. The head woman smiled all the time but never delivered with drinks or bread. The young waitress had a definite attitude problem in that customers were just an inconvenience to her and the kitchen seemed incapable of delivering anyone's food in reasonable time scales. Christophe the manager was well aware of this situation as twice I beckoned him to deliver drinks and bread. He appeared to have little or no control over the staff he managed.
Never, ever again

Room Tip: Choose another hotel in Lourdes and definitely do not eat here.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank MeltonMowbrayPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Directeur général at Ibis Lourdes, responded to this review, 13 June 2014
Dear customer we regret that your experience you were not fully satisfied.
Christophe the receptionist tried to help you and do her best as all staff without success
hope to see you soon
D.CLOLUS and his team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

486 reviews from our community

Traveller rating
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    112
    14
    6
See reviews for
155
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24
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Rio De Janeiro
1 review
5 of 5 bubbles Reviewed 30 April 2014

Very good hotel. Great location. The attention of the reception staff. Excellent breakfast. Rooms ideal size and excellent quality mattress. And large garage. Liked everything in this hotel. We will recommend to our friends.





  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Carlos Alberto C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Directeur général at Ibis Lourdes, responded to this review, 9 June 2014
Google Translation
Merci pour vos compliments

Nous nous remettons sans cesse en question pour votre satisfaction et sommes heureux quand le client est pleinement satisfait.

Au plaisir de vous revoir très vite
D.CLOLUS et son équipe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 24 April 2014

Stayed here before when we visited Lourdes but had not used the restaurant before. The good is average but the service is deplorable. We called the manager's attention when the server would not even give us a menu but would cater to all French customers only. She knew we were Americans because we spoke to her and she stormed off saying she did not understand us while we were trying to communicate in our poor French. The manager ended up serving us himself, he was very gracious and apologetic.
The hotel is conveniently located although it is at the very top of a steep hill opposite the Holy Grounds. They do have parking available but if it is full then customers are on their own to find street parking which is not easy in Lourdes. The rooms are basic, this time we were given a handicapped room ( do not know why) so we got a big bathroom. Last time we were facing the back where the parking lot is and it was very noisy. This time we were facing the street and it was quiet. Breakfast is average.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank SusanaMCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Directeur général at Ibis Lourdes, responded to this review, 9 June 2014
Hi

Sorry for all yours problems...
We do the maximum but...
Because your satisfaction is our priority...

Hope to see you next time

D.CLOLUS and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

We arrived there last Friday for the holy week. We were with our family friends, we were 3 families to be exact.

We were the checked in really fast. Our room was small but very clean. We slept well, it was quite warm when we stayed, their air conditioning is working well. WiFi works well as well.
Breakfast is OK. It's near the shops and the Grotto.

Lourdes shops closes really early.

Staffs are very helpful and nice. They gave us a BIG chocolate egg for Easter because we were 3 families checked-in in the hotel.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paola_Mae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Directeur général at Ibis Lourdes, responded to this review, 9 June 2014
Thanks for all
Your Satisfaction is our priority
See you next time in our hotel
D.CLOLUS and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 2 April 2014

It is walking distance to everywhere in Lourdes. Ibis is less than 5 min walk from the train station, less than 15 min walk to the sanctuary The room is tiny, but the bed is very comfortable. Be careful when you book online via hotels.com, we were almost charged again when we checked out

Lots of boulangerie and resto at the city center (less than 10 min walk), Le Magret and Caffe Leffe are highly recommended. If you crave for fast food, there's McDonalds at the city centre.

I went there in winter (off peak season) and it was very nice and quiet, I can't imagine spring/summer time. The only drawback is not many options for accomodation & food, because most of the business are closed down during winter time. If I had a chance, I'll come for a visit again during winter.

  • Stayed January 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank kopijunky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Directeur général at Ibis Lourdes, responded to this review, 4 April 2014
Google Translation
Chers clients

Merci pour vos remarques qui nous permettent de nous améliorer ; vous étiez certainement à 3 dans votre chambre ce qui fait que la chambre était plus étroite qu'une chambre double. Ayant privilégiés la nouvelle litterie plus large et bien plus confortable, forcément les chambres semblent plus petites.

En espérant vous revoir très prochainement dans notre établissement.

D.CLOLUS et son équipe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
silver sands
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 15 January 2014

Lourdes is Disneyland for the religious, which it appears bus loads of pilgrims are trucked in like cattle every day, with dozens of hotels filling this demographic. We stayed at Ibis Lourdes, not because of the religious significance, but due to its location on a driving holiday. The hotel itself has onside secure parking, the rooms are Ibis size, clean well fitted out for the rate, except our room did not have a safe. The reception staff were helpful, the onside bar was fine, with the folk art on the stair well, worthy of a reason the stay. If you stay here, make sure you check it out. The reason why we rated an ibis five stars instead of say Sofitel Marsailles, is the honesty of the staff. My husband left his wallet in the room, due to no safe, not discovering it was missing until reaching Toulouse. The cleaners located the wallet and the staff repeated called the only phone number the wallet, which is my husbands mobile which was located back in Australia. We collected the wallet next day, which the wallet was in the hotel safe, wrapped in paper inside a tamper proof security envelope. Nothing was missing, all the cash was there, nothing appeared on the credit cards later. You see to many reports of stuff stolen, the staff at Ibis Lourdes are a credit to themselves and the accor group.
Stay was September 2012?

  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank cobramgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Directeur général at Ibis Lourdes, responded to this review, 14 February 2014
Dear Customer
Thank you for your comments which we go straight to the heart. Customer satisfaction is our priority and we do everything possible to make your stay more enjoyable.
Note that a safe is available at reception for your next stay...
See you soon
D.CLOLUS and his staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Lourdes

Property: Ibis Lourdes
Address: 5, chaussee Maransin, 65100, Lourdes, France
Phone Number:
Region: France > Occitanie > Hautes-Pyrenees > Lourdes
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Wheelchair access
Hotel Style:
Ranked #12 of 185 Hotels in Lourdes
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Lourdes 3*
Number of rooms: 88
Official Description (provided by the hotel):
The Ibis Lourdes hotel is located opposite the hospital, 10 minutes walk from the sanctuaries and 3 minutes from the SNCF railway station. Just 1 km from the Lourdes Convention Centre, the hotel is ideal for a weekend or holiday stay. Book one of our 88airconditioned rooms (including 3 adapted for guests with limited mobility) and make use of our facilities, a restaurant, a bar serving snacks 24 hours as well as outdoor pay parking. Business guests will appreciate use of WiFi Internet access. ... more   less 
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